Oliver 797-32, User'S Operating And Instruction Manual, Page: 56 / 58

GEN 040226
WARRANTY PROCEDURE
1. If a problem should occur, either the dealer or the end user must contact the Customer
Service Department and explain the problem.
2. The Customer Service Manager will determine if the warranty will apply to this particular
problem.
3. If the Customer Service Manager approves, a Work Authorization Number will be
generated, and the appropriate service agency will perform the service.
4. The service dealer will then complete an invoice and send it to the Customer Service
Department at Oliver Products Company.
5. The Customer Service Manager of Oliver Products Company will review the invoice and
returned parts, if applicable, and approve for payment.