For product support, hardware information and error reports mail to:
. Note that we are
primarily a hardware company and our software support is limited.
Please consider reading the paragraph below about the warranty of Olimex products.
Warranty and returns:
Our boards have lifetime warranty against manufacturing defects and components.
During development work it is not unlikely that you can burn your programmer or development board.
This is normal, we also do development work and we have damaged A LOT of programmers and boards
during our daily job so we know how it works. If our board/programmer has worked fine then stopped,
please check if you didn't apply over voltage by mistake, or shorted something in your target board where
the programmer was connected etc. Sometimes boards might get damaged by ESD shock voltage or if you
spill coffee on them during your work when they are powered.
Please note that warranty do not cover problems caused by improper use, shorts, over-voltages, ESD shock
etc.
If the board has warranty label it should be not broken. Broken labels void the warranty, same applies
for boards modified by the customer, for instance soldering additional components or removing
components – such boards will be not be a subject of our warranty.
If you are positive that the problem is due to manufacturing defect or component you can return the board
back to us for inspection.
When we receive the board we will check and if the problem is caused due to our fault and we will
repair/replace the faulty hardware free of charge, otherwise we can quote price of the repair.
Note that all shipping back and forth have to be covered by the customer. Before you ship anything back
you need to ask for RMA. When you ship back please attach to it your shipping address, phone, e-mail,
RMA# and brief description of the problem. All boards should be sent back in antistatic package and well
packed to prevent damages during the transport.
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