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15
Troubleshooting
We have collected in the table below some frequently asked questions, please contact Okolab if you need
support.
Symptom
Probable cause
Remedy
No power supplied to Unit
Power plug is disconnected
Connect plug securely
No Gas flow rate stability
Pressure drop
Check gas tanks and/or compressed lines
Change the PTFE filter with degree of
filtration 0.2 micron
No CO2 or O2 read
The Unit is off
Switch the Touch Screen on
The PTFE filter with degree of
filtration 0.2 micron is dirty
Change the PTFE filter with degree of
filtration 0.2 micron
Gas leak on the rear of the control box
Not properly inserted tubes
Strongly push the tube into the push to fit
connector
No Gas arrives to the incubating chamber
Missing connection
Make sure you have attached the TUBE-CB
on the rear panel of the unit.
Gas source closed
Open gas tanks regulators
Fast sample drying
No Gas arrives to the incubating
chamber
See above
Humidifying Module empty
Fill it with distilled water until 50 mm below
the top of glass column.
Humidifying Module not heated
Correctly connect the heater of the
Humidifying Module