oklahoma joes Rider DLX, Assembly Manual

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OKLAHOMAJOES.COM
22
COMMON TROUBLESHOOTING
What if temperatures won’t rise or I see an ER 5 message on the
Pit Control Screen?
These are both signs that you are not getting proper combustion in
the firepot. This situation can be caused by several factors. Follow
these steps to isolate and address the problem:
1. CHECK PELLET SUPPLY - Are there pellets in the hopper? If
not, load it up and try again.
2. CHECK FOR ASH BUILDUP - If your pellet supply is ok, check
for a buildup of ashes in the firepot. If ashes are not draining
properly, they can cover the ignitor and prevent pellets from ig -
niting and burning. Here’s how to assess ash build up:
a. Check Firepot –
i. Shutdown the grill and allow to cool.
ii. Remove warming racks, grates and baffles and shift heat
baffle to SEAR MODE
iii.Check for and remove any ashes or unburnt pellets in the
firepot. Tap the firepot with a screwdriver to shake any de -
bris through the bottom of the firepot.
iv. Replace warming racks, grates and baffles.
b. Check Ash Cup -
i. Check and empty ash cup. With ash cup removed, tap ash
chute (stainless steel tube protruding from bottom of grill)
with screwdriver or similar tool to shake firepot clean.
3. CHECK FOR AUGER JAM – If your firepot is clean, next you’ll
need to check for an auger jam. These can be caused by a num -
ber of factors such as using damp or crumbling pellets, leaving
pellets in the system between uses or not properly running the
shutdown process:
a. Drain pellets from QuickDraw Hopper so you can see the
auger at the bottom of the hopper
b. Turn the grill on and set to “ HIGH ” and watch for auger
movement
Note – the auger should begin turning immediately for a few
seconds, then it will pause for 90 seconds, then continue
normally.
c. If you do not see auger movement after several minutes, the
au¬ger may be jammed, preventing it from feeding pel -
lets into the firepot. Refer to the trouble shooting section
“Clearing an auger jam” for tips on clearing a jam or visit
our FAQ on Oklahoma Joe’s.com for step by step video
instructions. If these resources don’t help, please call
Oklahoma Joe’s customer service to assist you further.
4. CHECK AUGER MOTOR - Once you’ve confirmed your auger
is jam free, next you’ll want to check the auger motor to make
sure it’s working properly:
a. Drain pellets from QuickDraw Hopper so you can see the
auger at the bottom
b. Turn the grill on and set to “ HIGH ” and watch for auger
movement
Note – the auger should begin turning immediately for a few
seconds, then it will pause for 90 seconds, then continue
nor¬mally.
c. If the auger is not turning and you are certain it’s not
jammed , you may have a motor issue.
i. Turn off and unplug grill
ii. Remove Pit Control panel
iii. Ensure all wires are firmly connected. Reassemble the grill
and assess the auger again.
iv. If auger still does not turn, please call Oklahoma Joe’s
customer service
5. CHECK TEMPERATURE PROBE – If auger is turning properly,
check to see if the temperature probe is malfunctioning:
a. Empty Quickdraw hopper
b. Turn the grill on and set to “ LOW ”
c. Allow the Preheat cycle to complete (you will see an actual
temperature reading on the Pit Control screen instead of
“ PRE ”)
d. Using a lighter, carefully heat the tip of the internal tempera -
ture sensor on the left side of the grill wall and look for
an increase in the temperature reading on the Pit Control
screen.
e. If the temperature does not rise, check wire connections:
i. Turn off and unplug grill.
ii. Remove Pit Control panel.
iii. Ensure all wires are firmly connected.
iv. Reassemble the grill and assess temperature probe
with the same method.
f. If the temperature still does not rise, your chamber tempera -
ture sensor may need to be replaced. Please call Oklaho -
ma Joe’s customer service for assistance.
6. CHECK IGNITOR - If temperature probe is functioning properly,
check to see if the ignitor is malfunctioning:
a. Remove warming racks, grates and baffles and shift heat
baffle to SEAR MODE
b. Turn the control knob to the LOW grill setting, allow to run for
3 minutes. Look into the bottom of the firepot and check to
see if ignitor glows red.
c. If it does not glow, check the wire connections:
i. Turn off and unplug grill
ii. Remove Pit Control panel
iii. Ensure all wires are firmly connected. Reassemble the grill
and assess the ignitor again.
d. If you do not see the igniter glow, it may need to be replaced.
Please call Oklahoma Joe’s customer service for assis -
tance.
7. CALL CUSTOMER SERIVCE – If this process does not help
you locate and address the problem, please call Oklahoma
Joe’s Customer Service at 800-318-7744 for further assistance.