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Service Guide OL400
Chapter B Illustrated Parts Listing
B.1.03 Parts Ordering Information
General Information
All authorized Okidata Dealers may order spare parts and consumables for Okidata products.
Orders are placed through Okidata's Logistics Department.
When a technician has successfully completed a product certification course and the Dealer has
become service authorized, an information package will be provided to the Dealer. The Okidata
Service Center Reference Guide outlines the following.
Responsibilities of Okidata Service Centers
Spare parts and consumables information
Procedures for warranty repairs
Product training, certification, and authorization
Product support information
Okidata depot information and services
Third party service information
Information about Okidata's Customer Information Center
Okidata service and support telephone numbers.
The Service Center Reference Guide contains detailed procedures to follow when ordering parts.
Please read, understand, and follow these procedures. Service authorization for a specific product
must be obtained before a Dealer can submit warranty claims.
Questions regarding the Service Center Reference Guide should be directed to Okidata Dealer
Service.
Placing a Parts Order
Please refer to the Service Center Reference Guide for details on ordering parts.
The following information MUST be available before an order is placed.
Okidata Dealer Authorization Number
Purchase Order number
Serial Number / Revision Level of the printer(s)
Okidata Part Number(s)
Use this Appendix, Okilink II, Faxable Facts, or Technical Information to find the correct part
number. Refer to the Service Center Reference Guide for information on contacting Okidata.
