Oki Pro1040, Maintenance Manual

Page: 46 / 118

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Printing Troubles
Paper Feed Is Poor
Memo
z
If the problem is not solved using the following methods, contact your designated customer service center.
Symptom Cause Troubleshooting
Reference
pages
Paper jam occurs frequently. Device is tilted. Install on a stable and a flat
surface.
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The paper feed path is dirty. Clean the paper feed path. Page 79
Position of the roll paper guide
is not aligned.
Align the roll paper guide to the
position of the paper size that is
set.
User’s Guide
Papers are not set correctly. Remove the roll paper and reset. User's Guide
The position of the roll paper is
misaligned.
Remove the roll paper and reset
it, and then turn the roll paper
position adjustment dial to adjust
the position.
User's Guide
The leading edge of the paper
is curled. Or, the paper that is
loaded does not have cuts in
the gaps between the labels.
Correctly cut the leading edge of
the paper and reset it.
User’s Guide
Printer driver sensor settings
are not specified correctly.
Specify [Sensor settings] in
[Paper settings] of the printer
driver so it is the same as
where the results of the sensor
calibration are registered.
Furthermore, if several of
the same model printer are
connected to a single computer
and if the same paper settings
are specified on the printer driver
for the various printers, then
in [Sensor settings] the same
registration number should be
specified for all the printers.
Register the sensor adjustment
results from each printer so they
match the [Sensor settings]
numbers that are in the paper
settings on the printer driver as
the above countermeasures.
User’s Guide
The width of the paper being
used and the width of the paper
guide do not match. Or, the
paper width set in the printer
driver and the width of the
paper being used do not match.
Use paper that is as wide as the
paper width that is set in the
printer driver.
Align the width of the paper guide
to the width of the paper you are
using.
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An appropriate paper is not set. Match the settings of the paper
on which you want to print with
the settings in the printer driver.
Do a sensor calibration for the
paper on which you want to print.
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There are traces of sealing tape
on the roll paper that is being
used.
Do not use the part of the roll
paper on which there are traces
of sealing tape. Feeding may not
be normal because of the glue
stuck to the paper.
User’s Guide