Oki OKIPAGE6w, User Manual, Page: 87 / 108

OKIPAGE 6w 87
Overnight Exchange—United States & Canada only
If you choose to use our Overnight Exchange service, call 1-800-OKIDATA (1-800-654-3282):
our trained personnel will try to solve your problem over the phone. If they determine that your
printer hardware is defective, an exchange printer will be shipped to you via air express. Have
your credit card available as our representative will be asking for this information. You will
receive the exchange printer the next business day—or no later than the second business day.
Return the original printer to Okidata by using the same packaging materials you received with
the exchange printer. The printer to be returned must be made available for pickup by Okidata’s
representative within 2 business days of your receipt of the exchange printer: failure to do so
may result in your being charged the full price of the exchange unit . Before you ship the printer,
remove the image drum and toner cartridge to prevent damage to the printer during shipment:
failure to do so may result in a fee for cleaning/repairs which will be charged to your account.
When Overnight Exchange is used, the returned machine becomes the property of Okidata.
Exchange machines may be new or repaired, at the option of Okidata: the exchange machine
becomes the property of the customer when the returned machine has been picked up by
Okidata’s designated carrier. The exchange printer will be warranted for thirty (30) days or the
remaining warranty period of the returned printer, whichever is longer.
Overnight Exchange of the printer for a printhead failure is limited to one year from date of
purchase. For the remaining printhead warranty period, replacement will be at an authorized
service center or authorized third party service organization. Call 1-800-OKIDATA (1-800-654-
3282) for authorized service locations.