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OKIPAGE 6w

Service and Support

Note:

This information is valid for the United States and Canada.

Okidata provides these sources for service and support:

Okidata on the Internet

Your Local Dealer
The Customer Support Center
Faxable Facts
Limited Warranty
Overnight Exchange—United States & Canada only
Regional Service

Summary of Contents for OKIPAGE6w

Page 1: ...OKIPAGE 6w 1 OKIPAGE 6w User s Manual 59287401...

Page 2: ...OKIPAGE 6w 2...

Page 3: ...ons 18 Letterhead and Preprinted Forms 19 Finishes Smooth vs Textured Paper 20 Opacity 21 Paper Content 22 Storing Paper 23 Envelopes 24 Transparencies and Adhesive Labels 26 Maintenance 27 Loading Pa...

Page 4: ...r on page 63 Print is faded following installation 64 Print is fuzzy 65 Print is smeared or blotched 66 Printed page is light or blurred 67 Bold characters and dark lines are smeared 68 Print is darke...

Page 5: ...Supplies 91 Toner Cartridge Ordering Information 92 Image Drum Ordering Information 93 Bi directional Cable Ordering Information 94 Specifications 95 Imaging and Performance 96 Features 97 Parallel In...

Page 6: ...OKIPAGE 6w 6 OKIPAGE 6w User s Manual Introduction Paper and Media Maintenance Problem Solving Service and Support Supplies Specifications Index...

Page 7: ...OKIPAGE 6w 7 Introduction How LED Technology Works Get to Know Your OKIPAGE Printer The OKIPAGE 6w Front View The OKIPAGE 6w Rear View The OKIPAGE 6w Inside View...

Page 8: ...ray of light emitting diodes mounted on a flat strip that doesn t move Advantages of LED technology Advantage Due to Dramatic reduction in the size and weight of the printer Elimination of moving part...

Page 9: ...rface during charging The segments of the photoreceptor drum that correspond to the non image areas have a reduced electrical change Developing In the development cycle charged toner is attracted to t...

Page 10: ...OKIPAGE 6w 10 The OKIPAGE 6w Front View Paper feeder extender Paper feeder Manual feed slot Power status light Power switch Paper exit...

Page 11: ...OKIPAGE 6w 11 The OKIPAGE 6w Rear View Parallel interface connector Power cord receptacle...

Page 12: ...OKIPAGE 6w 12 The OKIPAGE 6w Inside View LED array Image drum cartridge with toner...

Page 13: ...tant factor affecting print quality If you are not getting the printing results you would like check Print Quality Problems to determine if your printer needs cleaning replacement of supplies or repai...

Page 14: ...cs below for details The wrong paper can reduce print quality and may cause damage with extended use Always try before you buy Ask for samples before you buy in bulk Improper storage can affect print...

Page 15: ...00 sheets of 17 x 22 paper Automatic feed use 16 lb to 24 lb bond do not use automatic feed for bond paper over 24 lb Manual feed use 16 lb to 32 lb bond Cover stock Other types of paper measure weigh...

Page 16: ...pier paper has a brightness of about 84 Many catalogs list brightness values for paper but your eye is generally the best judge Brighter paper increases contrast with the image text and graphics Look...

Page 17: ...ional results Important Use only coated paper designed for laser printers or copiers Coated papers not meant for laser printers or copier may blister Warning Some coatings particularly colored coating...

Page 18: ...Avoid printing on paper with cutouts depending on their size and location cutouts can cause paper size errors A few Rules of Thumb Cutouts should be no bigger than 0 375 9 52 mm in diameter Do not pri...

Page 19: ...s and preprinted forms must withstand temperatures up to 392 F 200 C for 0 1 second When you order letterhead or preprinted forms be sure to tell your dealer that the paper will be used in an LED page...

Page 20: ...toner dots to the page The ream label usually tells you if the product is textured Look for words like Laid Wove Linen finish Many textured papers will work well in your printer Results can vary try...

Page 21: ...Determines how much print shows through from one side of the paper to the other Is more important for multi page documents Opaque paper generally lets very little light pass through it Your eye is gen...

Page 22: ...ally paper should be made from 100 wood pulp However most papers have some cotton or rag content Note Paper with high cotton content unless designed for laser printers generally does not print well be...

Page 23: ...ight sunlight may discolor your paper Away from moisture moisture can cause printing problems such as blurring and areas that do not print Away from excessive temperatures and rapid temperature change...

Page 24: ...h 3 7 8 X 7 1 2 DL 110 mm X 220 mm C5 162 mm X 229 mm Envelope Do s Do use envelopes with a smooth even surface See Selecting Paper Do use envelopes with seams down the sides and a squared off flap th...

Page 25: ...velopes 1 Adjust the paper guides 2 Insert the envelope flap down and to the left until the printer grips it 3 Set envelope size and landscape orientation in your software 4 Enter the address then pri...

Page 26: ...dhesive Labels Use transparencies and labels that are specifically made for laser printers or photocopiers Important Transparencies and adhesive labels and their carriers must be able to withstand a t...

Page 27: ...OKIPAGE 6w 27 Maintenance Loading Paper Toner Cartridge Image Drum Using A Cleaning Page Cleaning the Image Drum Contacts Cleaning the LED Array...

Page 28: ...OKIPAGE 6w 28 Loading Paper Rear Feed Manual Feed...

Page 29: ...de is as far as it will go to the right 2 Insert paper gently allowing it to drop in under its own weight do not force it down Note Insert letterhead stationery with the top nosed down into the feeder...

Page 30: ...OKIPAGE 6w 30...

Page 31: ...ually fed from the front of the printer This is handy for printing Individual letters on letterhead stationery Legal and odd size paper Envelopes Transparencies and Adhesive Labels To load manual feed...

Page 32: ...OKIPAGE 6w 32 3 Send the print job Notes Insert letterhead stationery face up with the top of the page nosed into the printer Insert envelopes with the flap facing down and to the left...

Page 33: ...with the side to be printed facing up Insert sheets of adhesive labels face up Caution Use only full sheets labels must cover the entire carrier sheet no part of the carrier sheet or adhesive can be...

Page 34: ...OKIPAGE 6w 34 Toner Cartridge When to Replace the Toner Cartridge Toner Cartridge Life How to Replace the Toner Cartridge...

Page 35: ...er Cartridge Replace the toner cartridge when you see the TONER LOW message displayed on your screen You can continue printing until print quality deteriorates but you should replace it as soon as pos...

Page 36: ...ty a toner cartridge will print an average of 1 000 pages Remember this is only an average actual results may vary The first toner cartridge in your new printer has to fill the drum reservoir and satu...

Page 37: ...to get toner powder on your hands or clothes use only cold water to remove any spills hot water will fuse the toner making it much harder to remove 2 Unwrap the new cartridge 3 Shake the toner cartrid...

Page 38: ...OKIPAGE 6w 38 6 When the cartridge is in place push the lock lever forward until it stops 7 Close the printer cover firmly...

Page 39: ...OKIPAGE 6w 39 Image Drum When to Replace the Image Drum Cartridge Image Drum Cartridge Life How to Replace the Image Drum Cartridge...

Page 40: ...es 90 of its life the Status Monitor displays CHANGE DRUM At this point be sure you have a new drum on hand Replace the old drum as soon as the print quality becomes faint or starts to deteriorate or...

Page 41: ...including Temperature and humidity The type of paper you use The number of pages per job The image drum cartridge should last about 1 year Note Image drum life is approximate You do not print the sam...

Page 42: ...Open the cover and remove the used image drum cartridge 2 Unwrap the new Image drum cartridge and remove the protective sheet 3 Insert the new image drum cartridge and press it down 4 Remove the toner...

Page 43: ...OKIPAGE 6w 43 6 Reset the Drum Count Open the Status Monitor Click Printer Setup tab Click on Printer Menu button Click the Maintenance tab Click on the Drum Counter Reset button...

Page 44: ...educes problems such as repeating marks blotching and shading To generate a Cleaning Page 1 Insert a clean sheet of paper in the manual feed slot 2 Open the Status Monitor 3 Click the Printer Setup Ta...

Page 45: ...er and remove the image drum cartridge Be careful not to touch the green drum surface 2 Use rubbing alcohol on a clean cloth to wipe the 4 copper contacts inside the printer on the left 3 Make sure th...

Page 46: ...r cartridge If you see faded vertical areas or light printing down a page 1 Open the printer cover 2 Wipe the LED array gently with a clean soft cloth with a small amount of rubbing alcohol on it or u...

Page 47: ...OKIPAGE 6w 47 Problem Solving Clearing Paper Jams Paper Feeding Problem Print Quality Problems Hardware Problems Software Problems...

Page 48: ...er 2 Lift out the image drum be careful not to touch the shiny green drum surface and remove the jammed page 2 Replace the image drum make sure it is firmly in place 3 Close the cover Note If you are...

Page 49: ...lem If the paper skews or does not feed straight 1 Adjust the left hand paper guide 2 Insert paper 3 Adjust the right hand paper guide against the paper 4 Lift the paper from the tray slightly then pl...

Page 50: ...OKIPAGE 6w 50 Print Quality Problems Normal Page Blank sheets are printed Entire page prints faintly...

Page 51: ...OKIPAGE 6w 51 Page has gray background Page prints all black Page has repetitive marks An oblong area of faint print appears on each page...

Page 52: ...OKIPAGE 6w 52 Vertical white streaking or faint areas on page Vertical black lines appear on page Print is fuzzy Print is faded following installation...

Page 53: ...OKIPAGE 6w 53 Print is smeared or blotched Printed page is light or blurred Bold characters and dark lines are smeared Print is darker than usual...

Page 54: ...OKIPAGE 6w 54 Pages curl excessively...

Page 55: ...to Replace the Image Drum Cartridge Problem The toner cartridge is not installed or is empty Solution Install a new toner cartridge See How to Replace the Image Drum Cartridge Problem Poor connection...

Page 56: ...inter as toner is used up Solution Install a new toner cartridge See How to Replace the Toner Cartridge Problem The printer darkness is improperly set Solution Adjust the Printer Darkness setting 1 Op...

Page 57: ...er laser bond or use a humidifier Problem The printer darkness is improperly set Solution Adjust the Printer Darkness setting 1 Open the Status Monitor 2 Click the Printer Setup tab 3 Click the Printe...

Page 58: ...w to Replace the Image Drum Cartridge Be sure it is seated correctly and locked in place Problem Poor connection between printer and image drum cartridge Solution Clean and check image drum contacts i...

Page 59: ...ge drum Solution Generate a Cleaning Page See Using A Cleaning Page Problem Image drum cartridge is damaged This causes repetitive marks due to surface nicks and scratches Solution Install a new image...

Page 60: ...aper stocks Check paper storage environment or use a dehumidifier See Storing Paper Problem Toner is low Solution Replace toner cartridge See How to Replace the Toner Cartridge Problem Poor connection...

Page 61: ...ot to get toner powder on your hands or clothes use only cold water to remove any spills hot water will fuse the toner making it much harder to remove Problem The printer darkness is improperly set So...

Page 62: ...nter on the left See Cleaning the Image Drum Contacts Problem LED array is defective Solution Contact your service representative See Service and Support Problem Printing borders or backgrounds on a n...

Page 63: ...lution Clean and check the contacts inside the printer on the left See Cleaning the Image Drum Contacts Problem Toner may be low Solution Replace the toner cartridge See How to Replace the Toner Cartr...

Page 64: ...ion between the printer and the image drum cartridge Solution Clean and check the contacts inside the printer on the left See Cleaning the Image Drum Contacts Problem The printer darkness is improperl...

Page 65: ...ntacts inside the printer on the left See Cleaning the Image Drum Contacts Problem The printer darkness is improperly set Solution Adjust the Printer Darkness setting 2 Open the Status Monitor 3 Click...

Page 66: ...y Problem Poor connection between the printer and the image drum cartridge Solution Clean and check the contacts inside the printer on the left See Cleaning the Image Drum Contacts Problem Incomplete...

Page 67: ...oblem Paper being used is not meant for laser printers copiers Solution Use smooth high quality paper Check specifications in Selecting Paper Problem The LED array is dirty Solution Clean the LED arra...

Page 68: ...roblem Poor connection between the printer and the image drum cartridge Solution Clean and check the contacts inside the printer on the left See Cleaning the Image Drum Contacts Problem Incomplete ton...

Page 69: ...4 Click on the Darkness scrolling menu and adjust the setting Problem Poor connection between the printer and the image drum cartridge Solution Clean and check the contacts inside the printer on the l...

Page 70: ...aper feeder check the paper wrapper for an arrow or other indicator of the print side Problem Moisture in the paper Improper storage of the paper Solution Avoid storing paper in areas exposed to exces...

Page 71: ...but must warm up before a job is printed Printer indicates it is ready but does not print Top paper edge is dirty after installing image drum Printing is garbled Rebooting computer causes printer free...

Page 72: ...conserve energy The fuser must heat up before you can begin printing the next job Solution To eliminate warmup delay change the Power Save setting 1 Open the Status Monitor 2 Click the Printer Setup...

Page 73: ...es it is ready but does not print Problem Configuration error Solutions Check cable connection Make sure the printer is connected to the selected port If more than one printer is available make sure y...

Page 74: ...m Loose toner may have shaken out and gotten on the underside of the image drum Solution Remove the image drum Being careful not to touch the green surface wipe the underside of the drum with a soft c...

Page 75: ...Printing is garbled Problem Incorrect cable configuration Solution Check the cable configuration and length See Features in the Specifications section Make sure the cable is not broken See also Softw...

Page 76: ...GE 6w 76 Rebooting computer causes printer freeze or error Problem Starting the computer while the printer is on can cause a communication error Solution Turn the printer off before restarting the com...

Page 77: ...iven off by forms or adhesives passing through the hot fusing unit They are not produced by the printer Solution Make sure the forms you use can withstand heating provide adequate ventilation See Lett...

Page 78: ...tion Much of the printing delay will be caused by your application Complex graphics may take longer to prepare for printing than simple text documents Problem Size of top margin increases with each pa...

Page 79: ...ts will not print correctly Switch to a True Type font Problem Printer output such as the number of copies does not match the settings you have made in the Status Monitor Solution Individual settings...

Page 80: ...valid for the United States and Canada Okidata provides these sources for service and support Okidata on the Internet Your Local Dealer The Customer Support Center Faxable Facts Limited Warranty Over...

Page 81: ...data World Wide Web site at http www okidata com Your link to the Okidata family of products and services Product information Dealer information Customer support Learn more about Okidata and other OKI...

Page 82: ...warranty repairs Consult the store where you purchased your printer or call 1 800 OKIDATA 1 800 654 3282 for the location of your nearest Authorized Okidata Service Dealer Prices and minimum charges...

Page 83: ...s Support and representatives are available 24 hours a day 7 days a week Call from a telephone close to your printer so you can refer to it during the conversation Customer Support Representatives are...

Page 84: ...axable Facts an online document retrieval system accessible by calling 1 800 654 6651 Get instant information on Product data brochures User tips Product part numbers and pricing USA and Canada Access...

Page 85: ...shall not apply if the product has been damaged due to abuse misuse misapplication accident or as a result of service or modification by any other than an authorized Okidata service center THERE ARE...

Page 86: ...arranty the original purchaser must return the Oki Data Product to Oki Data or an authorized Oki Data service center within the country purchased The purchaser returning the product for repair must pa...

Page 87: ...sult in your being charged the full price of the exchange unit Before you ship the printer remove the image drum and toner cartridge to prevent damage to the printer during shipment failure to do so m...

Page 88: ...Matheson Blvd East Unit 1 Mississauga Ontario Canada L4W 4M8 Phone 800 654 3282 Fax 905 238 4427 Mexico Oki Data de Mexico S A de C V Av Insurgentes 1700 7 Piso Col Florida 01030 Phone 525 661 6860 Fa...

Page 89: ...OKIPAGE 6w 89 Supplies Ordering Supplies Using OKI Supplies Toner Cartridge Ordering Information Image Drum Ordering Information Bi directional Cable Ordering Information...

Page 90: ...and spare parts For the Authorized Dealer nearest you call 1 800 OKIDATA 1 800 654 3282 U S and Canada only Have your zip code ready for our Customer Support Representatives Order toll free by phone...

Page 91: ...OKIPAGE 6w 91 Using OKI Supplies We recommend that you use genuine OKI consumable products in your page printer Okidata s microfine spherical toner gives you the best print quality...

Page 92: ...mend that you use genuine OKI consumable products in your printer Part Number 52111701 Life Up to 1500 pages Price 28 50 suggested U S list price Price subject to change without notice This OKI toner...

Page 93: ...OKIPAGE 6w 93 Image Drum Ordering Information Part Number 40709901 Life 1 year Price 125 00 suggested U S list price Price subject to change without notice See Ordering Supplies...

Page 94: ...re requires a bi directional parallel printer cable in order to work properly Okidata has tested and approved the following cable for use with the printer Part Number 70000803 Price 17 00 suggested U...

Page 95: ...OKIPAGE 6w 95 Specifications Imaging and Performance Features Consumables Paper Handling Print Area Environmental Power Physical Characteristics Agency Approvals...

Page 96: ...Single component non magnetic dry development Resolution 300 dots per inch dpi Engine Speed 6 pages per minute Warm up Time 40 seconds Monthly Duty Cycle 800 pages month Mean Time Between Failures 5...

Page 97: ...nterface Bi directional IBM Centronics CEN 36 IEEE 1284 Click for technical details on Parallel Interface Cable Requirements Parallel Interface Pin Assignments Drivers Software Status Monitor Operator...

Page 98: ...nterface Cable Requirements Cable must be shielded with twisted pair conductors and must be UL and CSA approved Maximum length 6 feet 1 8 meters Printer connector 36 pin receptacle Cable plug 36 pin I...

Page 99: ...ng print processing or during alarm 12 Paper End from printer End of paper 13 Select from printer Select state on line 14 n Auto Feed to printer Request to change mode 15 not used 16 0V Signal ground...

Page 100: ...Type 6 Part Number 52111701 Life 1 5K page life at 5 print density internal recycling system reduces toner waste Image Drum Type 6 Part Number 40709901 Life Up to 10 000 sheets for continuous printin...

Page 101: ...nual feed Paper Output Exit Bin 30 sheets face up 20 lb paper Paper Weight Auto Feed 16 28 lb Manual Feeder 16 32 lb Paper Sizes Auto Feed Letter Executive A4 A5 B5 A6 Legal 13 Legal 14 User Defined M...

Page 102: ...OKIPAGE 6w 102 Print Area Minimum Margin Top Bottom Left and Right 0 17 inch 4 3 mm 50 dots at 600 dpi...

Page 103: ...el Operating 48 dBa Standby 38 dBa Power Save Mode background Temperature Operating 50 to 89 6 F 10 to 32 C Power off 32 to 109 4 F 0 to 43 C Storage 14 to 109 4 F 10 to 43 C Humidity Operating 20 to...

Page 104: ...wer Save Mode 5 watts or less Idle 30 watts or less Typical operation 100 watts or less 100 Duty 450 watts maximum Power Cord 120 V 70 inches 1 8mm detachable US type 230 240 V 70 inches 1 8mm detacha...

Page 105: ...OKIPAGE 6w 105 Physical Characteristics Width 12 8 Depth 8 0 Height 6 7 Weight 8 4 lbs with consumables...

Page 106: ...OKIPAGE 6w 106 Agency Approvals 120 V FCC Class B UL 1950 B3 CSA 950 D3 OSHA AMES EPA Energy Star 240V FCC Class A VDE 0805 BS 7002 OSHA AMES EPA Energy Star...

Page 107: ...ms 19 Fuser 8 19 LED 8 Limited Warranty 85 86 Loading Paper 28 Manual Feed 31 Moisture 23 Opacity 21 Paper 13 14 17 18 19 21 22 23 bond 15 characteristics 14 15 16 17 18 20 21 22 23 coated 17 cover 15...

Page 108: ...OKIPAGE 6w 108 Showthrough 21 Software Problems 78 Stationery 19 Temperature 23 Top edge appears dirty 74 Warranty 8 Wood pulp 22...

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