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Warranty, Regulatory Information, and Specifications
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an authorized service center or authorized third party service
organization. Call 1-800-OKIDATA (1-800-654-3282) for
authorized service locations using our depot repair program.
How to activate your OKIOFFICE 84
Overnight Exchange Warranty
Follow these simple steps to take advantage of your
OKIOFFICE 84 Overnight Exchange Warranty:
1 Call us. If you are having problems with your
OKIOFFICE 84, first contact our support staff at
800-654-3282. (See your User’s Handbook or check our
web site, www.OKIDATA.com, for other forms of
support.) Our trained personnel will try to solve your
problem over the phone.
2 If they determine that your OKIOFFICE 84 is defective,
they will ask you for this information:
•
The address to send the replacement unit to: name,
company, street address (not P.O. box), state, ZIP code,
and phone number.
•
Major credit card number and information, to secure
the return and condition of the returned unit. (U.S.:
Visa, MasterCard, American Express; Canada: Visa,
American Express; this program is not available
outside the U.S. & Canada.)
!
This information is kept confidential, and will
only be used if the returned unit is not received, if
no receipt is supplied confirming that the
Okidata carrier has picked up the package, or if
the unit has been damaged due to improper
repackaging. You will receive a phone call or
letter within two to four weeks of the exchange
date before any charge is initiated.
!
If you cannot supply a credit card number, you
may still have your unit serviced by an authorized
Okidata service center or service depot under the
terms of the warranty.
3 Fax or mail us the sales receipt for your OKIOFFICE 84,
showing date and location of purchase, and model and
serial number of the unit.
4 We will ship a replacement OKIOFFICE 84 up to
midnight ET and you should receive it the next business
day—or Saturday if requested on Friday orders—and no
later then two business days. The replacement will be a
