Overview
8
Warranty, Regulatory Information, and Specifications
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Overnight Exchange
!
Available in the United States and Canada.
If you choose to use our Overnight Exchange service, call
1-800-OKIDATA (1-800-654-3282): our trained personnel
will try to solve your problem over the phone. If they
determine that your OKIOFFICE 84 hardware is defective, an
exchange unit will be shipped to you via air express. Have
your credit card available, as our representative will be asking
for this information. You will receive the exchange unit the
next business day—or no later than the second business day.
Return the original product to Okidata by using the same
packaging materials you received with the exchange
OKIOFFICE 84. You must pack the unit according to the
instructions on the package. The OKIOFFICE 84 to be
returned must be made available for pickup by Okidata’s
representative within 2 business days of your receipt of the
exchange unit: failure to do so may result in your being
charged the full price of the exchange unit. Before you ship
the OKIOFFICE 84, remove the image drum and toner
cartridge to prevent damage to the OKIOFFICE 84 during
shipment: failure to do so may result in a fee for cleaning/
repairs, which will be charged to your account.
When Overnight Exchange is used, the returned machine
becomes the property of Okidata. Exchange units may be
new or repaired/reconditioned, at the option of Okidata: the
exchange unit becomes the property of the customer when the
returned machine has been picked up by Okidata’s designated
carrier. The exchange OKIOFFICE 84 will be warranted for
thirty (30) days or the remaining warranty period of the
originally purchased OKIOFFICE 84, whichever is longer.
Overnight Exchange of the OKIOFFICE 84 for a printhead
failure is limited to one year from date of purchase. For the
remaining printhead warranty period, replacement will be at
