OKILAN 6020E PLUS INSTALLATION GUIDE
TROUBLESHOOTING
13
T
ROUBLESHOOTING
This section describes procedures for troubleshooting problems you
may encounter with the print server, and is divided into the following
sections:
• Installation Problems
• Intermittent Problems
• Protocol-Specific Troubleshooting
P
RINTING
P
ROBLEMS
If you cannot print to the print server after you install it, check the
following:
• Make sure that the printer is powered on and is on-line, and
that all cables are securely plugged in.
If the printer starts up but you cannot print, the problem could be
one of the following:
• There is a problem with the interface between the print
server and the printer.
• There is a problem with the network connection or cabling.
• There is a queue setup problem, a print server setup
problem, or other protocol-related problem.
C
HECKING
THE
INTERFACE
BETWEEN
THE
SERVER
AND
THE
PRINTER
:
1.
First make sure that the print server is securely plugged in to
the printer.
2.
Wait about two minutes after the printer is powered ON, and
then run a print server self-test by pushing the button on the
back of the print server for less than five seconds.
NOTE
Pushing the button for more than five seconds will reset the print
server to factory defaults.
3.
If the self-test does not print, then there is possibly a
hardware problem. Double-check the connections. If you
still cannot print, then make sure that your printer is capable
of printing text, PCL or PostScript (the self-test will not work
unless one of these is possible).
