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4.7
Troubleshooting
4.7.1 Service codes
If a communication error occurs, check the service code shown on the Activity Report.
SMTP communications:
The service code for an SMTP communication is prefixed with the letter E, followed by a
three-digit SMTP error code defined by RFC. Numbers from 900 and higher are codes
defined specifically for this InternetFAX.
• 001: Text print
• 002: Text received but not printed
• 900: Network Card I/F error
• 910: TCP/IP or SMTP/POP not supported or allowed by Network Card
• 920: Network Card not ready; transmission request received while Network Card is
initialising (redial)
• 930: No rmatch for domain received; invalid user name
• 931: Email cannot be received (invalid TIFF)
• 932: Email cannot be received (other than invalid TIFF)
• 940: Memory full
• 942: Command time-out
• 950: Server communication error
• 980: Aborted
Note: For service codes E001 and E002, the number of pages column in the report will be left
blank.
The following are SMTP protocol error codes given in RFC821. For details, please ask your
network administrator.
421 <domain> Service not available, closing transmission channel
[This may be a reply to any command if the service knows it must shut down]
450 Requested mail action not taken: mailbox unavailable
[E.g., mailbox busy]
451 Requested action aborted: local error in processing
452 Requested action not taken: insufficient system storage
500 Syntax error, command unrecognized
[This may include errors such as command line too long]
501 Syntax error in parameters or arguments
502 Command not implemented
503 Bad sequence of commands
504 Command parameter not implemented
550 Requested action not taken: mailbox unavailable
[E.g., mailbox not found, no access]
551 User not local; please try <forward-path>
552 Requested mail action aborted: exceeded storage allocation
553 Requested action not taken: mailbox name not allowed
[E.g., mailbox syntax incorrect]
554 Transaction failed
Summary of Contents for OKIFAX 5750
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