Service and Support
United States and Canada
Oki Data is firmly committed to the satisfaction of our customers.
If you have problem that your customer documentation cannot
solve, contact the listed sources for service or support.
Your Sales and Service Dealer
Consult the store location where you purchased your fax
machine, or contact Oki Data for the location of the nearest
Authorized Oki Data Service Dealer.
·
Prices and minimum charges may vary.
·
Proof of purchase is required for warranty work. Be sure to
retain your purchase documents.
Contacting Oki Data
Oki Data on the Internet
For the latest product and technical support information, visit the
Oki Data Web site:
http://www.okidata.com
Oki Data Customer Information System
Information System Automated Attendant
1-800-654-3282 (1-800-OKI-DATA)
Toll Free in the U.S. and Canada
For quick answers to commonly-asked questions, the Oki Data
Information System Automated Attendant is available 24 hours a
day, 7 days a week. The system can provide immediate assistance
with:
·
Basic operating procedures
·
Sales and service referrals
·
Parts and consumable referrals
·
Product information
Customer Support Professionals
1-800-654-3282 (1-800-OKI-DATA)
Toll Free in the U.S. and Canada
Customer Support Professionals are available 24 hours a day, 7
days a week. Please be sure that you are calling from a telephone
close to your machine so you can describe your problem
accurately.
Our Customer Support Professionals are trained on all current
OKI products. They can answer your questions regarding:
·
Locations of sales and service dealers
·
Installation of your machine
·
Usage/normal maintenance of your machine
·
Error message interpretation/solutions
·
Parts and supplies identification
·
Consumer relations
Latin America
Oki Data is committed to offer the best customer support possible
to our customers. In the instance of having a difficult problem with
your OKI product, please contact any of the OKI- CAS (Centro
Autorizado de Servicio) shown on our Web site, www.okidata.com.
Sales and Service Center
If you need to service your OKI product, please contact the store
where you bought your fax machine or contact any of the OKI-
CAS listed on our Web site for information.
·
Prices and charges may vary.
·
A copy of the proof of purchase is required for the warranty
process.
Contacting OKI
Information regarding our products and authorized service centers
is available in our Web site:
http://www.okidata.com
Customer Support Professionals
Our CAS’s are trained and certified to provide the best service and
support possible to our customers. Make sure that you are close to
your machine when you call one of our OKI authorized service
centers (OKI-CAS) so that you can describe your problem more
accurately.
Our customer support professionals are trained on all current OKI
products. They can answer your questions regarding:
·
Location of nearest CAS (Service Center).
·
Installation of your machine.
·
Usage/normal maintenance of your machine.
·
Error message interpretation/solutions
·
Parts and supplies identification.
·
Consumer relations.
Oki Data Service Centers
Authorized Service Providers
Oki Data has over 2,000 local Authorized Service Providers in
North and South America.
For the most comprehensive, up-to-date listing of Oki Data
authorized Service Centers:
•
Consult our web site at
www.okidata.com
•
In the U.S. and Canada, call 1-800-654-3282
(1-800-OKI-DATA)
•
In Latin America, contact the Latin America Service
Coordinator at Oki Data’s Corporate Headquarters at
856-222-5276 (Spanish only)
United States
Oki Data Americas, Inc.
2020 Bishops Gate Blvd.
Mt. Laurel, NJ 08054
Phone: 800-654-3282 (U.S. and Canada)
+856-235-2600 (Latin America)
Fax: 856-222-5247 (U.S. and Canada)
+856-222-5260 (Latin America)
