
TROUBLESHOOTING > 63
TROUBLESHOOTING
GENERAL INFORMATION
Here are some general things to check before proceeding with
detailed troubleshooting.
l
Is the printer plugged in and turned ON?
l
Are the connections (power and interface) secure?
l
Is the product being operated under the proper ambient
conditions?
l
Does the paper being used meet the specifications for this
product?
l
Is the paper properly installed?
l
Is the ribbon properly installed?
l
Is an Oki ribbon being used?
l
Is the printhead gap correctly set?
l
Are the correct printer drivers being used for the printer?
Problem
My word processor files do not print the way I have the menu and front
panel set.
Solution
Remember:
l
Settings in your software application can override settings in
your printer driver.
NOTE
>
Settings in your software application will normally override any
settings in your printer driver.
>
Printer driver settings normally override settings from the printer
menu or printer front panel.