Error Code 380, 381, 382, 389 (Paper feed jam)
Error Code 390 (Paper feed jam (Multipurpose tray)
1
Follow Steps 1 through 5 in the section above to remove any paper from the document tray, lift the
scanner, open the printer cover and remove the drum and toner assembly.
2
If the top end of paper is visible at the
rear side of transparent resist guide,
rotate the resist guide toward the fuser
unit and hold the paper top end and
carefully pull out the paper.
3
If neither the top or bottom end of paper
is visible, move the jammed paper in the
arrow direction as shown. Hold the top
end of paper with both hands and
carefully gently pull out the paper.
4
If the bottom end of paper is visible, hold
the paper and carefully pull out the
paper, using both hands to prevent
tearing the paper.
NOTE:
•
Remove the paper carefully so
that it does not tear. If the paper
tears, be sure to remove all of
the pieces.
•
Check that there is no paper
remaining inside the machine.
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Page 6
Clearing Paper Jams
