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9. Troubleshooting

Scan Problems

This section describes problems with the scan function.

If you cannot solve a problem with the following solutions, contact your dealer.

•

• Scan To E-Mail Problems (Advanced Manual)
• E-mail/Internet fax/FaxServer Error Code (Advanced Manual)
• Scan To Computer Problems (Advanced Manual)
• Unable to Save Files in a Network Folder (Advanced Manual)
• Network Connection Problems (Scan) (Advanced Manual)
• Wireless LAN Connection Problems (If Wireless LAN Module is Fitted) (Scan) (Advanced

Manual)

Unable to Scan

Point to check

Solution

Reference

Is the machine turned off?

Turn the machine on.

Turning the Machine On

Is the cable connected to the
machine?

Check the cable connections, and
then connect the cables properly.

Connecting a LAN Cable/USB
Cable

Is there any damage to the cable?

Change the cable.

-

Is the network setting correct?

Set the network setting correctly.

Connecting a LAN Cable/USB
Cable

Has any error occurred?

Follow the on-screen instructions on
the display screen of the machine.
If you use the Scan To PC function,
refer to "Scan To Computer Problems
(Advanced Manual)".

Error Message List

Scan To Computer Problems
(Advanced Manual)

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Summary of Contents for ES5463 MFP

Page 1: ...MC563 ES5463 MFP User s Manual...

Page 2: ...Machine 42 Language Setup 42 Setting the Administrator Password 43 Easy Setup 43 Connecting to a Wireless LAN Only When the Wireless LAN Module is Mounted 45 Before Connecting to a Wireless LAN 45 Ena...

Page 3: ...ooting 130 If Paper Jams Occur 131 If the Error Code is 370 371 372 131 If the Error Code is 380 381 382 385 389 136 If the Error Code is 390 140 If the Error Code is 391 392 393 143 If the Error Code...

Page 4: ...1 Before starting Cautions Related to Safety General Cautions About This Manual Trademarks and Other Information License...

Page 5: ...ting Cautions Related to Safety Indicates additional information which if ignored or not followed may result in personal injury or death Indicates additional information which if ignored may result in...

Page 6: ...left plugged into the outlet for an extended period of time dust adheres on the bases of the plug blades and a short may occur possibly resulting in fire Do not vacuum spilled toner with an electric...

Page 7: ...field of vision Do not touch a broken liquid crystal display Injury may result If you get liquid liquid crystal spilled from the liquid crystal display into your eyes or mouth immediately rinse with a...

Page 8: ...i Data Corporation 2017 Oki Data Corporation Manual Composition User s Manual PDF Stored in the DVD ROM which comes with the machine Advanced Manual PDF Download this manual from the Oki Data web site...

Page 9: ...ion or other items that are displayed on the display screen on the operator panel Indicates a menu window or dialog box name that is displayed on the screen on a computer They can be clearly distingui...

Page 10: ...for EMC directive 2014 30 EU compliance and configurations other than this may affect that compliance ENERGY STAR Target countries of the ENERGY STAR program are the United States Canada and Japan It...

Page 11: ...11 1 Before starting ENVIRONMENTAL INFORMATION...

Page 12: ...reby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the...

Page 13: ...he Optional Equipment Connecting a Telephone Line Connecting the Power Code Connecting a LAN Cable USB Cable Loading Paper in the Tray Checking the Setting Information Setting Up This Machine Connecti...

Page 14: ...stall the machine in a location subject to high temperatures or in a location near fire Do not install the machine in a location where chemical reactions may occur such as a laboratory Do not install...

Page 15: ...rpet Do not install this machine in a closed room or other locations with bad circulation and ventilation If you use this machine in a small room continuously for an extended period of time make sure...

Page 16: ...16 2 Setting Up Side view when the additional tray unit is installed...

Page 17: ...idge is not installed in the ES model Install the toner cartridge that is included in this machine Refer to Replacing the Image Drum Software DVD ROM Power cord Telephone cable Envelope lever The enve...

Page 18: ...Packaging and cushioning materials are required for transporting the machine Do not dispose of it and keep it for future use 1 Remove the machine from the box and then remove accessories cushioning ma...

Page 19: ...of the cartridge Turn the levers of all 4 toner cartridges If you close the output tray without turning the blue lever it may cause a malfunction Be sure to turn the blue lever until its top aligns o...

Page 20: ...e fuser unit to the grooves behind the toner cartridges place the fuser unit into the machine 11 Push the levers on the fuser unit to lock 12 Close the output tray a slowly and push the center of the...

Page 21: ...21 2 Setting Up 13 Hold the handle B to close the scanner unit...

Page 22: ...ule when you want to use a wireless connection After installing be sure to change the wireless LAN setting from DISABLE to ENABLE on the operator panel 1 Check that the machine is turned off and power...

Page 23: ...reless LAN Module is Mounted Attach the additional tray unit when increasing the number of sheets or paper to be set is needed Up to 2 trays can be installed Set the number of trays on the printer dri...

Page 24: ...o install two additional trays fix them together with the lock pieces 3 Slowly stack the machine on the additional tray unit aligning their back sides and right sides 4 Screw the machine and additiona...

Page 25: ...is installed When the machine is connected to a network over Bonjour When the machine is connected via USB interface Setting Additional Tray s to the Windows PCL Printer Driver 1 Click Start and then...

Page 26: ...number of trays for Available Trays in Installable Options 5 Click OK Setting Additional Tray s to the Mac OS X Printer Driver 1 Select System Preferences from the Apple menu 2 Click Printers Scanner...

Page 27: ...reception fails set Super G3 to OFF You cannot connect an ISDN line directly To connect use a terminal adapter TA and connect to the LINE connector of the machine Connecting to the Public Line If Usi...

Page 28: ...to a public line analog c 2 Remove the telephone connector cover d 3 Plug the telephone cable f that is connected to the external telephone into the TEL connector e of the machine A telephone that is...

Page 29: ...the machine may not be able to receive the fax If you connect a telephone with the fax function disable the fax function of the telephone disable fax reception before using In the case of direct inter...

Page 30: ...ADSL modem f into the LINE connector b of the machine 2 Connect the phone line splitter e to the ADSL modem f with a telephone cable g and then plug another telephone cable h into the public line ana...

Page 31: ...door phones Business Phone is a simple switcher which accommodates three or more telephone lines with which many telephones can be shared allowing for extension phones or other usage 1 Plug the telep...

Page 32: ...the public line analog c into the LINE connector b of the machine 2 Remove the telephone connector cover 3 Plug the telephone cable f that is connected to the CS tuner or digital television e into the...

Page 33: ...cord into the outlet Do not plug or unplug the power cord with wet hands Install the power cord in a location where users cannot step on it and do not place any object on the power cord Do not bundle...

Page 34: ...34 2 Setting Up 1 Plug the power cord into the power connector 2 Plug the power cord into the outlet...

Page 35: ...following steps Connecting a LAN Cable Connecting a USB Cable A LAN cable category 5e or higher twist pair straight is not supplied 1 Prepare a LAN cable category 5e or higher twist pair straight and...

Page 36: ...end of the LAN cable into the network interface connector 5 Pass the LAN cable under the tab and then close the interface cover 6 Insert the other end of the LAN cable into the hub Go to the procedure...

Page 37: ...erface cover on the back side of the machine pressing the center part of it 4 Insert one end of the USB cable into the USB interface connector on the machine Do not insert the USB cable into the netwo...

Page 38: ...For Windows do not insert the other end of the USB cable into the computer until the instruction is displayed on the screen when the driver installation is in progress Go to the procedure to Loading P...

Page 39: ...t Paper Types That Can be Loaded 1 Pull the paper cassette out 2 Slide the paper guide a to the width of paper to be loaded 3 Slide the paper stopper b to the length of paper to be loaded 4 Fan a stac...

Page 40: ...40 2 Setting Up 7 Replace the paper cassette into the machine Push the paper cassette until it stops...

Page 41: ...ver Secondary Set the IP address for a Secondary DNS server WINS Server Primary Set the name up to 15 characters or the IP address for the Primary WINS server WINS Server Secondary Set the name up to...

Page 42: ...Setup and press the button 3 Enter the administrator password and then press the OK button The factory default administrator password is 999999 4 Press the or button repeatedly to select Manage Unit a...

Page 43: ...button repeatedly to select Easy Setup and press the button 4 Enter the administrator password and then press the OK button The factory default administrator password is 999999 If the administrator pa...

Page 44: ...your provider or network administrator IP address subnet mask default gateway DNS Server Primary DNS Server Secondary WINS Server Primary WINS Server Secondary 18 Network Setting was completed is dis...

Page 45: ...machine The communication speed of a wireless LAN connection may be slower than that of a wired LAN or USB connection depending on the environment If you want to print big data such as a photo it is r...

Page 46: ...urning the machine on After attaching the wireless module enable the wireless LAN module on the operator panel 1 Press the SETTING button 2 Press the button to select Admin Setup and press the button...

Page 47: ...p wireless and Yes is selected Press the OK button and go to step 6 4 Press the SETTING button 5 Press the or button repeatedly to select Wireless Infrastructure Setting and press the button 6 Enter t...

Page 48: ...button 5 Press the or button repeatedly to select Wireless Infrastructure Setting and press the button 6 Enter the administrator password on the administrator password entry screen and then press the...

Page 49: ...ed a network key security key password or Pre shared Key 2 Check that the wireless LAN access point starts and is operating properly 3 Turn the machine on Check that the screen displays Do you want to...

Page 50: ...ress the OK button Enter the Pre shared Key select Done at the end and then press the OK button If you selected WEP enter the WEP Key and then press the OK button 17 If the displayed content is the sa...

Page 51: ...en press the OK button The factory default administrator password is 999999 If the administrator password is changed enter the updated password 6 Press the or button repeatedly to select Network Menu...

Page 52: ...enu and press the button 6 Check that Network Setting is selected and then press the button 7 Press the button repeatedly to select Wireless AP Mode Setting and press the button 8 Check that the scree...

Page 53: ...the status of this machine before installing This machine is turned on For network connection this machine is connected to the network via a LAN cable and required information such as IP address is a...

Page 54: ...k Install Optional Software Installation starts The following software is installed PCL6 Printer Driver Including Network Extension and Color Swatch Utility Scanner Driver ActKey FAQ Install other sof...

Page 55: ...55 2 Setting Up 10 Click Complete 11 Click Next If the following dialog box is displayed click Yes...

Page 56: ...anced Manual Install the Mac OS X scanner driver 1 Make sure that the machine and a computer are connected and the machine is turned on and then insert the included Software DVD ROM into the computer...

Page 57: ...the Mac OS X PS printer driver When the installation is complete print a test page in step 15 1 Make sure that the machine and a computer are connected and the machine is turned on 2 Insert the Softw...

Page 58: ...hine and then make sure that OKI MC563 PS is displayed for Use To change the name enter a new name into Name 11 Click Add 12 If Installable options is displayed click Continue Types of Names Displayed...

Page 59: ...d to Printers and OKI MC563 PS is displayed for Kind If OKI MC563 PS is not displayed for Kind correctly click delete the machine from Printers and then newly perform steps 8 to 12 14 Click Open Print...

Page 60: ...3 Basic Operations Names of Components Basic Operations on the Operator Panel Turning the Machine On or Off Loading Paper Setting a Document This section describes basic operations of this machine...

Page 61: ...hine Front View Symbol Name a Auto document feeder ADF b Document tray c Scanner unit d Operator panel Basic Operations on the Operator Panel e USB port f MP tray Multipurpose tray g Open button h Pap...

Page 62: ...ireless LAN module cover Symbol Name m Output tray n Tray 1 Rear View Symbol Name a Telephone connector for connecting an external telephone b LINE connector c Rear output tray d Power connector e Int...

Page 63: ...rations Inside of the machine Symbol Name a LED head b Fuser unit c Toner cartridge Image drum Y yellow d Toner cartridge Image drum M magenta e Toner cartridge Image drum C cyan f Toner cartridge Ima...

Page 64: ...k dial operation PRINT button Displays the print function screen SCAN button Displays the scan function screen COPY button Displays the copy function screen 3 STATUS Displays the status menu Flashes l...

Page 65: ...P Cancels copying fax transmissions or other jobs 13 START COLOR Starts scanning in color 14 START MONO Starts scanning in black white 15 CLEAR Executes the following actions according to the entered...

Page 66: ...creen and pull it forward Entering Characters Deleting Entered Characters Entering Characters If the character entry is required while setting an item the entry screen appears Enter characters using t...

Page 67: ...or numeric keypad for numbers 2 After entering all the characters select Enter and then press the OK button Deleting Entered Characters Press the CLEAR button on the operator panel to delete an enter...

Page 68: ...Machine On Turning the Machine Off 1 Check that no documents are set on the document glass or in the ADF and the ADF cover is closed 2 Press the power switch for approximately a second When the machin...

Page 69: ...s blinking message is displayed on the operator panel and the power switch LED lamp flashes at approximately one second intervals After a while the machine automatically turns off and the power switch...

Page 70: ...photo print paper If you print on paper that is not recommended by Oki Data check the print quality and the movement of the paper thoroughly in advance to ensure that there are no problems Plain paper...

Page 71: ...aper size mm Values in brackets are inch sizes Paper weight Partly printing paper Subject to plain paper 64 to 220 g m2 17 to 58 lb Color paper Subject to plain paper 64 to 220 g m2 17 to 58 lb Paper...

Page 72: ...type with glue that remains intact when subjected to hot roll pressure fusing in the machine Window envelopes are not suitable Labels Labels must be of the type recommended for use in copiers and lase...

Page 73: ...out 2 Slide the paper guide a to the width of paper to be loaded 3 Slide the paper stopper b to the length of paper to be loaded 4 Fan a stack of paper well and then align the edges of the paper 5 Lo...

Page 74: ...ting on the paper fed from the MP tray To stop printing open the output tray For instructions on how to remove paper see If Paper Jams Occur If you open and close the MP tray vigorously the paper feed...

Page 75: ...its edge touches the paper feed entrance Do not load paper above the mark When a printer is in the power saving mode press the Power Save button to restore from the mode 7 Set Paper Size Media Type a...

Page 76: ...unlight Near the inside of an exterior wall On an uneven surface Where static electricity may be generated Where temperature excessively rises high and temperature rapidly changes Near this machine an...

Page 77: ...DF Set the document on the document glass Documents with holes or tears Documents folded or damaged Documents with fold lines or badly curled or rolled documents Damp documents Documents that are stuc...

Page 78: ...ard document gently Do not set a document that has sharp protrusions About the Scannable Area Texts or images within the 2 mm area from the edges of standard paper cannot be scanned Do not jog a docum...

Page 79: ...the document so that its top edge is pulled into the ADF first 5 Align the document guide to the document width If document feed problems often occur when documents are sent from the ADF reduce the n...

Page 80: ...n is set to Landscape align the right edge of the document with the upper left corner of the glass Do not press the document glass forcefully 3 Close the document glass cover gently Do not close the d...

Page 81: ...4 Copy Copying Cancelling Copying Specifying the Number of Copies...

Page 82: ...l 2 Set a document in the ADF or on the document glass 3 Set the copy setting if necessary Useful Functions Advanced Manual For a Better Finish Advanced Manual Color Settings Advanced Manual Advanced...

Page 83: ...83 4 Copy Cancelling Copying You can cancel copying before a message is displayed to inform you that copying is complete 1 Press the STOP button when scanning the document...

Page 84: ...he ADF or on the document glass 3 Enter the number of copies by using the numeric buttons You can enter the number of copies from 1 to 99 If you enter an incorrect value press the CLEAR button and the...

Page 85: ...5 Scan Sending Scanned Data as an E mail Attachment Saving Scanned Data in a Shared Folder Cancelling Scanning...

Page 86: ...smission Data Advanced Manual Checking Results of Scan To E mail Advanced Manual If the machine is set up from Easy Setup E mail Setting skip Before Using Scan To E mail If the information is not set...

Page 87: ...o select Cc or Bcc press several times and then press the OK button 6 Press the button to select Manual Input and press the OK button 7 Enter an e mail address You can enter up to 80 characters 8 Set...

Page 88: ...r can access the shared folder Create a shared folder in a computer in which the scanned document is saved 1 Click Start on the Windows task bar right click Computer and then click Properties 2 Check...

Page 89: ...d then press the OK button 11 Press the button to select User Name and then press the button 12 Enter a user name If domain management is enabled enter User name2 domain name If domain management is e...

Page 90: ...USB Cable Creating a Shared Folder in a Computer The following procedure uses the factory default setting 1 Press the SCAN button on the operator panel 2 Set a document in the ADF or on the document...

Page 91: ...91 5 Scan Cancelling Scanning You can cancel scanning while a message is being displayed to inform you that scanning is in progress 1 Press the STOP button on the operator panel...

Page 92: ...ws Printing from a Computer Mac OS X Cancelling a Print Job About Screens and Functions of Each Printer Driver WordPad for Windows and TextEdit for Mac OS X are used as examples The screens and steps...

Page 93: ...rom a Computer Windows For Windows PCL Printer Driver For Windows PS Printer Driver 1 Open the file to print 2 Select Print from the File menu 3 Select the printer driver 4 Click Preferences For Windo...

Page 94: ...settings in each tab to suit your needs 6 Click OK 7 Click Print on the Print Screen 1 Open the file to print 2 Select Print from the File menu 3 Select the PS printer driver 4 Click Preferences For W...

Page 95: ...95 6 Print 5 Change the settings in each tab to suit your needs 6 Click OK 7 Click Print on the Print screen...

Page 96: ...Open the file to print 2 Select Print from the File menu 3 Select the machine from Printer 4 Select the paper size from Paper Size 5 Change the settings on each panel to suit your needs If setting det...

Page 97: ...cancelled If the operator panel indicates that printing is in progress for a long time delete the print job from the computer 1 Press the PRINT button on the operator panel 2 Check that Job List is se...

Page 98: ...dia Specifies the paper size type weight paper feed method or other settings 4 Finishing Mode Specifies the multi page printing booklet printing poster printing or other settings 5 2 Sided Printing Du...

Page 99: ...t type 5 Advanced Sets other printing settings 6 Default Resets each setting value in the tab to its default setting value Item Description 1 Watermarks Specifies when you want to use stamp print 2 Ov...

Page 100: ...page order to print 4 Page Format Specifies the number of pages that is printed on a sheet of paper and booklet printing 5 Image layout Displays a sample image for the set layout 6 Advanced Allows yo...

Page 101: ...per of a different size from that of the document 4 Watermarks Specifies when you want to use stamp print 5 Overlays Sets when printing print formats which are registered to the printer beforehand as...

Page 102: ...Border Specifies a type of a boundary 4 Two Sided Specifies when performing duplex printing 5 Reverse page orientation Reverses the direction of a page to print by selecting this check box 6 Flip hori...

Page 103: ...r size check box is selected 6 Scale down only Only reduces a document to fit the output paper size by selecting this check box Item Description 1 All Pages From Specifies the paper feed tray If you s...

Page 104: ...anel Item Description 1 Grayscale Specifies to use monochrome printing 2 Color Specifies alignment to color mode when printing in color Item Description 1 Quality1 Quality2 Feed Paper Specifies the pr...

Page 105: ...ntication 3 Password The password for user authentication 4 Authentication type Specify an authentication type to be used 5 Summary Account Specify an account name and type Item Description 1 Job Type...

Page 106: ...106 6 Print Supply Levels Panel Item Description 1 Consumables Displays the remaining amount of consumables...

Page 107: ...7 Fax Basic Operations of Fax Functions Setting for Receptions...

Page 108: ...king the Communication Status Transmission and Reception History Advanced Manual Items on Transmit and Receipt Journal Report Advanced Manual 1 Press the FAX button on the operator panel 2 Set a docum...

Page 109: ...x is selected and then press the OK button to open the start screen 3 Press the button to select Fax Job View Cancel and then press the OK button 4 Press the button to select a job to cancel and then...

Page 110: ...ed Manual Block Junk Fax Advanced Manual Fax Ready Mode is set by factory default Change the setting according to your environment Fax Ready Mode Select this mode if you use this machine for fax only...

Page 111: ...table DRD ring pattern You can register up to four DRD types Country Code except New Zealand Australia and Hong Kong This pattern is to apply to America s DRD Type 1 2 sec ON 4 sec OFF repeat Type 2 0...

Page 112: ...ator password The factory default administrator name and password are admin and 999999 respectively 4 Select Enter and then press the OK button 5 Press the button to select Fax Setup and then press th...

Page 113: ...8 Maintenance Replacing Consumables Cleaning Each Part of the Machine This section describes how to maintain the machine to keep the machine comfortable and extend its life...

Page 114: ...acuum cleaner Vacuuming spilled toner with an electric vacuum cleaner may result in ignition due to sparks from electric contacts or other reasons If toner spills on the floor or other places wipe the...

Page 115: ...one year following breaking the seal If you replace the toner cartridge image drum while it is being used the toner consumption will not be counted normally By opening and closing the output tray aft...

Page 116: ...l the tip aligns on the lug of the cartridge 6 Lift the toner cartridge d from right side and remove it from the machine While removing consumables be careful not to hit them to the LED head 7 Unpack...

Page 117: ...e from the toner cartridge 10 Insert a new toner cartridge d by aligning its left side indentation f with the protrusion g on the image drum so the toner cartridge and image drum color labels align Th...

Page 118: ...cause a malfunction Be sure to turn the blue lever until its top aligns on the lug in the back of the toner cartridge If the toner cartridge is not securely attached printing quality may deteriorate 1...

Page 119: ...ions Printing quality may deteriorate after 1 year following the unpacking of the toner cartridge Replace the toner cartridge with a new one Although opening and closing the output tray may extend the...

Page 120: ...old the handle B and open the scanner unit a completely 3 Press the button A and open the output tray b completely 4 Identify the image drum that reached its lifetime by its label color 5 Remove the i...

Page 121: ...trusion g on the image drum so that the toner cartridge and image drum color label align Then insert the right side gently into place 12 Hold the cartridge pinch the tip of blue lever d of the toner c...

Page 122: ...the scanner unit a Do not close the scanner unit vigorously It may cause the document feed roller of ADF to fall and get in the way of loading documents If the document feed roller of ADF has fallen o...

Page 123: ...r more Do not leave the image drum for 5 minutes or more even under room light 1 Prepare new image drum and toner cartridge 2 Hold the handle B and open the scanner unit a completely 3 Press the butto...

Page 124: ...face 7 Remove the desiccant pack 8 Remove the toner cover 9 Unpack a new toner cartridge 10 Shake the cartridge several times vertically and horizontally 11 Remove the tape d from the toner cartridge...

Page 125: ...ver h of the toner cartridge and turn forward until the tip aligns on the lug of the cartridge If you close the output tray without turning the blue lever when installing the toner cartridge into the...

Page 126: ...in the way of loading documents If the document feed roller of ADF has fallen open and close the ADF cover 17 Please recycle image drums and toner cartridges If you must dispose of an image drum put i...

Page 127: ...Tray 3 Except MC363 Advanced Manual Cleaning the Paper Feed Rollers MP Tray Advanced Manual Cleaning the LED Head Clean the document glass once a month to maintain image quality of the printouts Do n...

Page 128: ...of ADF to fall and get in the way of loading documents If the document feed roller of ADF has fallen open and close the ADF cover Clean the LED head if vertical white lines appear images are faded or...

Page 129: ...ly and push the center of the output tray for confirmation 5 Hold the handle B to close the scanner unit a Do not close the scanner unit vigorously It may cause the document feed roller of ADF to fall...

Page 130: ...9 Troubleshooting If Paper Jams Occur If a Document Jam Occurs Copy Problems Scan Problems Print Problems Fax Problems If an Error Message is Displayed on the Operator Panel...

Page 131: ...d see the corresponding page If the Error Code is 370 371 372 If the Error Code is 380 381 382 385 389 If the Error Code is 390 If the Error Code is 391 392 393 If the Error Code is 409 1 If documents...

Page 132: ...d place the image drums on a flat surface While removing consumables be careful not to hit them to the LED head 5 Cover the removed image drums with paper so that the image drums are not exposed to li...

Page 133: ...er unit press the jam release lever c on the fuser unit and slowly pull the jammed paper toward you 8 Tilt back the lock levers d on the both sides of the fuser unit toward you 9 Hold the fuser unit h...

Page 134: ...unit toward you and remove the belt unit by holding the lock levers 11 Remove the jammed paper slowly by pulling the edge of paper 12 Hold the lock levers of belt unit and place the belt unit into th...

Page 135: ...unit into the machine 15 Tilt the lock levers c on the both sides of the fuser unit 16 Replace the four image drums into the machine 17 Close the output tray b slowly and push the center of the outpu...

Page 136: ...of ADF to fall and get in the way of loading documents If the document feed roller of ADF has fallen open and close the ADF cover 1 If documents are set in the ADF or on the document glass remove the...

Page 137: ...d place the image drums on a flat surface While removing consumables be careful not to hit them to the LED head 5 Cover the removed image drums with paper so that the image drums are not exposed to li...

Page 138: ...er c on the fuser unit and slowly pull the jammed paper toward you 8 Tilt back the lock levers d on the both sides of the fuser unit toward you 9 Hold the fuser unit handle and lift the fuser unit out...

Page 139: ...unit into the machine 12 Tilt the lock levers d on the both sides of the fuser unit 13 Put all four image drums back into the machine 14 Close the output tray b slowly and push the center of the outpu...

Page 140: ...feed roller of ADF to fall and get in the way of loading documents If the document feed roller of ADF has fallen open and close the ADF cover 1 If documents are set in the ADF or on the document glass...

Page 141: ...completely 5 Remove the four image drums from the machine and place the image drums on a flat surface While removing consumables be careful not to hit them to the LED head 6 Cover the removed image d...

Page 142: ...wly by pulling the edge of paper 8 Put all four image drums back into the machine 9 Close the output tray b slowly and push the center of the output tray for confirmation 10 When loading paper on the...

Page 143: ...open and close the ADF cover A paper jam has occurred while feeding paper from a paper tray If paper jams occur frequently clean the paper feed rollers For details refer to Cleaning the Paper Feed Ro...

Page 144: ...in the cassette and ensure that paper is correctly loaded 3 Replace the paper cassette into the machine 4 Hold the handle B and open the scanner unit a completely 5 Press the button A and open the ou...

Page 145: ...e the document feed roller of ADF to fall and get in the way of loading documents If the document feed roller of ADF has fallen open and close the ADF cover Opening and closing the output tray starts...

Page 146: ...d place the image drums on a flat surface While removing consumables be careful not to hit them to the LED head 5 Cover the removed image drums with paper so that the image drums are not exposed to li...

Page 147: ...fuser unit press the jam release lever e on the fuser unit and slowly pull the jammed paper toward you 8 Tilt the lock levers f on the both sides of the fuser unit toward you 9 Hold the fuser unit han...

Page 148: ...unit toward you and remove the belt unit by holding the lock levers 11 Remove the jammed paper slowly by pulling the edge of paper 12 Hold the lock levers of belt unit and place the belt unit into th...

Page 149: ...unit into the machine 15 Tilt the lock levers f on the both sides of the fuser unit 16 Put all four image drums back into the machine 17 Close the output tray b slowly and push the center of the outpu...

Page 150: ...ooting Do not close the scanner unit vigorously It may cause the document feed roller of ADF to fall and get in the way of loading documents If the document feed roller of ADF has fallen open and clos...

Page 151: ...over a 2 Pull out the document upward Sticky notes and labels attached on the documents may cause a document jam When using the ADF remove sticky notes or labels from the document If removing labels i...

Page 152: ...tep 4 if you cannot remove the jammed document Do not try to remove the document by force 3 If you were able to remove the document proceed to step 8 4 Open the inner cover b 5 If you can see the edge...

Page 153: ...t tray and gently pull out the document to remove 7 If you were able to remove the document close the inner cover 8 Close the ADF cover slowly Remove the document on the document tray and then close t...

Page 154: ...then select ON or ON Prior Specifying the Paper Feed Tray Paper Feed Advanced Manual Is the loaded paper compatible with duplex printing Duplex copying cannot be performed depending on the paper size...

Page 155: ...vanced Manual Did you press Reduce or Enlarge The specified size of paper is not loaded in the trays Specify a paper feed tray Or specify a zoom ratio manually Making Enlarged or Reduced Copies Zoom A...

Page 156: ...Module is Fitted Scan Advanced Manual Unable to Scan Point to check Solution Reference Is the machine turned off Turn the machine on Turning the Machine On Is the cable connected to the machine Check...

Page 157: ...the cable with a new cable The machine is offline Press the PRINT button and then select Online An error message is displayed on the operator panel Check the error messages displayed on the operator p...

Page 158: ...operator panel and the machine does not print Press the SETTING button on the operator panel select Admin Setup Print Setup Print menu Printer Adjust Timeout Injob and then select a longer time The f...

Page 159: ...ying a Destination from Transmission History and Reception History Advanced Manual Did you specify the appropriate dial type Specify the appropriate dial type for your region User Install Advanced Man...

Page 160: ...Printing a Document That is Received in the Confidential Box of This Machine Advanced Manual Receiving a Document That is Saved in a Destination Bulletin Board Box by Fax Fcode Polling Advanced Manua...

Page 161: ...e Inspection is required PU Flash Error Turn the machine off and then back on If the same error occurs contact your dealer Inspection is required PU Communication Error Turn the machine off and then b...

Page 162: ...toner cartridge that matches your machine Error Postscript A postscript error has occurred Please check data Image Drum Unit Near Life The image drum indicated on the screen is near life Have a new i...

Page 163: ...ax transmission data was received To erase the message press Close If you performed private printing the data was deleted because it was incomplete Print again Received data has been discarded because...

Page 164: ...mmended Toner Error 551 555 615 621 The installed M Magenta red toner cartridge is not optimum We recommend using an optimum toner cartridge Y Non Recommended Toner Error 550 554 614 620 The installed...

Page 165: ...Printing disabled due to low threshold of Image Drum life Error 680 681 682 683 Printing has stopped because the image drum indicated on the screen reached its lifetime Replace with a new image drum...

Page 166: ...e USB Memory is write protected Unlock the protection USB Memory disconnected The USB Memory was removed while performing Scan To USB Memory Connect USB Memory and try again Connect to PC failed No de...

Page 167: ...for the shared folder Storage Space Full Memory in the FTP server is low Delete unnecessary files and ensure the free space Please change File Name The specified file name is not acceptable Check the...

Page 168: ...g to a computer failed when performing Scan to Computer Check the settings on the computer Scan To Computer Problems Advanced Manual Deleting data This machine ran out of color toner Color print data...

Page 169: ...d on Disconnect and re connect to wireless LAN Wireless startup failed Turn the machine off check that the wireless LAN module is correctly installed and then reboot the machine If the error persists...

Page 170: ...er Check the size and thickness of paper Press Close Changing Language Panel operation is disabled Display language is being changed Wait for a while Language Change Failed Error num CODE Switching di...

Page 171: ...ting Management Specifications Changing the Administrator Password Saving Power Consumption with the Power Save Function Specifications This section describes how to manage the machine and its specifi...

Page 172: ...t password 1 Press the SETTING button on the operator panel 2 Press the button to select Admin Setup and press the OK button 3 Enter the administrator password The factory default administrator name a...

Page 173: ...tering Sleep mode see Setting the Length of Idle Time Before Entering Sleep Mode Press the POWER SAVE button to recover from Power Save mode The machine also recovers from Power Save mode when some da...

Page 174: ...ection is established with Telnet or FTP When the transition time to enter Sleep mode or Deep Sleep mode from Power Save mode elapses and the connection is disconnected the machine enters Sleep mode E...

Page 175: ...work interface connector A telephone cable is connected to the LINE connector Wireless LAN is enabled Enable If you do not use the machine for a certain period of time the machine automatically turns...

Page 176: ...tup and press the OK button 3 Enter the administrator password The factory default administrator name and password are admin and 999999 respectively 4 Select Enter and then press the OK button 5 Press...

Page 177: ...x H 427 x 576 x 472 mm Power supply N36401B 230V AC 10 Power consumption Typical operation 640 W Idle 100 W Peak 1270 W Power save mode Less than 20 W Sleep mode Less than 7 8 W Deep sleep mode Less...

Page 178: ...2 seconds Mono 12 seconds Copies Up to 99 Copy speed Color Up to 30 cpm Mono Up to 30 cpm Fax Specifications Item MC563 ES5463 MFP Compatibility ITU T G3 Super G3 Compression method MH MR MMR JBIG Mod...

Page 179: ...ter Simplex Up to 31 ppm Duplex Up to 16 ppm mono 14 ppm color First print out time Color Approx 7 5 seconds A4 Mono Approx 7 5 seconds A4 Paper size Tray 1 Legal 13 13 5 14 Letter Executive A4 A5 A6...

Page 180: ...ent Conditions When in operation 10 32 C Relative Humidity of 20 80 maximum wet bulb temperature of 25 C maximum dry bulb temperature of 2 C When not in operation 0 43 C Relative Humidity of 10 90 max...

Page 181: ...la FCC et CNR d Ubdustrie Canada applicables aux appareils radio exempts de licence L exploitation est autoris e aux deux conditions suivantes 1 I appareil ne doit pas produire de brouillage et 2 I ut...

Page 182: ...ork Information Supplies Report Job Log Fax Speed Dial List Group List Fax Tx Log Fax Rx Log Fax Tx Rx Log Daily Tx Rx Log Report Fcode Box List Block Junk Fax List E mail Internet Fax Journal Report...

Page 183: ...m MP Tray Usage When Mismatching Select Tray Fax Tray 1 ON Tray 2 ON Tray 3 ON MP Tray OFF Copy Tray 1 ON Prior Tray 2 ON Tray 3 ON MP Tray OFF Paper Feed Tray 1 Auto Tray Switch ON Tray Sequence Down...

Page 184: ...Profile Edit Register Profile Name Protocol Target URL Port No User Name Password CIFS Character Set Scan Size Image Settings Density Document Type Background Removal Show Through Removal Resolution...

Page 185: ...r Search Store Document Settings Store Fcode Bulletin Board Delete Fcode Bulletin Board Print Fcode Box Received Documents View Information System Information Serial No Asset No Lot No Firmware Versio...

Page 186: ...Primary WINS Server Secondary 4 E mail Setting Mail Server Address Sender s Address From Receive Setting Authentication Method AirPrint Enable Google Cloud Print Register to Google Cloud Print Google...

Page 187: ...Default Settings Resolution Normal Background Removal Auto Density 0 Scan Size A4 Continuous Scan Document Glass OFF Continuous Scan ADF OFF Edge Erase OFF TTl ON Transmit Confirmation Report OFF Memo...

Page 188: ...ft Ringer Volume High Remote Receive Number OFF FaxServer Function Environmental Settings FaxServer Function OFF Prefix Suffix faxserver Text OFF Default Settings Scan Size A4 Density 0 Resolution Nor...

Page 189: ...eply To Broadcast Destination ON MDN Response OFF A R Full Print OFF MCF Report OFF Timeout Of MCF Report 15 minutes Print Check Message OFF USB Memory Setup File Name TWAIN Setup Network TWAIN ON Por...

Page 190: ...r Black Setting 0 Paper Color Setting 0 SMR Setting SMR Setting Black 0 SMR Setting Yellow 0 SMR Setting Magenta 0 SMR Setting Cyan 0 BG Setting BG Setting Black 0 BG Setting Yellow 0 BG Setting Magen...

Page 191: ...ensity 0 Adjust Registration Ink Simulation OFF UCR Low CMY100 Density Disable CMYK Conversion ON System Configuration Menu Personality Auto Emulation Alarm Release Manual Auto Continue OFF Error Repo...

Page 192: ...0 inch Left Margin 0 inch Fit To Letter Disable Text Height Same EPSON FX Setup Character Pitch 10 CPI Character Set SET 2 Symbol Set IBM 437 Letter O Style Disable Zero Character Normal Line Pitch 6...

Page 193: ...etwork Selection Wireless reconnection Wireless AP Mode Setting Wireless AP Mode Disable Automatic connection push button Manual Setup SSID Password Connection Settings SSID Password IPv4 Address AP m...

Page 194: ...bps Offline Receive Disable Serial Number Enable Connected Host Normal System Setup Access Control Disable Unit of Measure Millimeter Default Paper Size A4 Default Scan Size A4 Date Format dd mm yyyy...

Page 195: ...ument Mode Mode1 High Humid Mode OFF Quiet Mode OFF Drum Near Life Timing 1000 Fuser Near Life Timing 1000 Belt Near Life Timing 1000 MF Tone DP Pulse Tone Reception Mode Fax Ready Mode DRD Type Type...

Page 196: ...ow Drum 100 Belt 100 Fuser 100 K Toner 7 0K 100 C Toner 6 0K 100 M Toner 6 0K 100 Y Toner 6 0K 100 Counter Print Count Tray 1 00000000 Tray 2 00000000 Tray 3 00000000 MP Tray 00000000 Color 00000000 M...

Page 197: ...om ch Polska www oki com pl esk www oki com cz Slovensk www oki com sk Magyarorsz g www oki com hu www oki com ru www oki com ua T rkiye ye www oki com tr Serbia www oki com rs Croatia www oki com hr...

Page 198: ...46590302EE Rev3...

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