Oki CX 1145 MFP Network Administration Manual Download Page 33

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2 Troubleshooting

32 Troubleshooting Overview

Raw TCP or LPR Printing in a Windows Operating System Environment:

IPP Printing in a Windows Operating System Environment:

No Check...

Yes

For Instruction, Go To...

Are the IP Address proper-
ties correctly set?

Next Step

Setup the IP address correctly.

Is the Raw TCP Printing
correctly set?

Next Step

Setup the Raw TCP print service
correctly.

Is the LPR/LPD Printing cor-
rectly set?

Next Step

Setup the LPD print service cor-
rectly.

Were the proper printer driv-
ers installed?

Next Step

See the

Printing Guide

to install

proper printer drivers.

Is the Raw TCP or LPR port
configured with correct IP
address?

Next Step

See the

Printing Guide

to config-

ure the proper port.

Can you print to this equip-
ment?

End

Refer to following section to trou-
bleshoot the condition.

P.48 “Cannot Print To This

Equipment”

No Check...

Yes

For Instruction, Go To...

Are the IP Address proper-
ties correctly set?

Next Step

Setup the IP address correctly.

Is the HTTP Server on this
equipment enabled?

Next Step

Enable the HTTP server in the
HTTP Network Service.

Is the IPP Printing correctly
set?

Next Step

Setup the IPP print service cor-
rectly.

Were the proper printer driv-
ers installed?

Next Step

See the

Printing Guide

to install

proper printer drivers.

Is the IPP port configured
with correct URL?

Next Step

See the

Printing Guide

to config-

ure proper port.

Can you print to this equip-
ment?

End

Refer to following section to trou-
bleshoot the condition.

P.48 “Cannot Print To This

Equipment”

Summary of Contents for CX 1145 MFP

Page 1: ...Network Administration Guide CX1145 MFP 59315601 Rev 1 0...

Page 2: ...official name of Windows Server 2003 is Microsoft Windows Server 2003 Operating System y Microsoft Windows Windows NT and the brand names and product names of other Microsoft products are trademarks o...

Page 3: ...t and safe use of this equipment this operator s manual describes safety pre cautions according to the three levels shown below You should fully understand the meaning and importance of these items be...

Page 4: ...Tips of Setting up the DNS and Mail Servers for Offramp Gateway 21 Setting up LDAP Authentication Service 22 Configuring DNS Forward and Reverse Lookup Zones 22 Configuring the Equipment Using TopAcce...

Page 5: ...s for Copier Setting 55 Default Settings for Fax Setting Optional 56 Default Settings for Save as file Setting 56 Default Settings for Email Setting 56 Default Settings for Internet Fax Setting 57 Def...

Page 6: ...Setting up the NetWare in NDS Mode 11 Setting up the NetWare in NDPS Mode 12 Setting up the NetWare in iPrint Mode 17 Setting up DNS and Mail Servers 19 Tips of Setting up the DNS and Mail Servers fo...

Page 7: ...Windows print servers that will share printing to this equipment It describes setting up servers that use IPX SPX or TCP IP protocols for communicating with this equipment In addition it includes some...

Page 8: ...the Printer Drivers as Shared Printers First install the Windows printer drivers The installation instructions in the Printing Guide can be used for every computer that will print directly and indepen...

Page 9: ...computers connect to the print server and select the shared printer Right click the printer and select Open When prompted click Yes to have Windows set up the printer After clients have selected the p...

Page 10: ...the same tree as that selected in NDS Setup In order to set up the NetWare 5 1 6 0 6 5 server in bindery emulation mode for printing to this equipment the network administrator must do the following...

Page 11: ...Print Server from the Available Options menu and press the Enter key 6 When the message is displayed press the Enter key y The Print Servers window appears 7 Press the Insert key and enter a print se...

Page 12: ...o create the printer and click the Object menu and select Create y The New Object dialog box appears 2 In the Class of new object list select Print Queue and click OK y The Create Print Queue dialog b...

Page 13: ...inter Gateway to set up the NetWare server in NDPS mode P 12 Setting up NDPS Using Novell Printer Gateway Setting up a NetWare environment correctly requires the presence and active cooperation of the...

Page 14: ...anager and click OK y The Create NDPS Manager Object dialog box appears 6 Specify the NDPS Manager Name Resident Server and Data base Volume option and click Create y The NDPS Manager is created 7 Aft...

Page 15: ...n you want to install the PCL6 printer driver for Windows NT 4 0 locate CD ROM drive Client Drivers NT PCL6 language y When you want to install the PSL3 printer driver for Windows NT 4 0 locate CD ROM...

Page 16: ...shes initializing the Information dialog box appears 25 Click OK y The Configure Novell PDS for Printer Agent dialog box appears 26 Select NONE in the Printer Type list and select Novell Port Handler...

Page 17: ...select Forward Jobs to a Queue and click Next 2 Enter the NDS queue name in the Queue Name field and the user name in the Queue User Name field Then click Finish y The Select Printer Drivers dialog b...

Page 18: ...7 Installing iPrint 2 Enabling the DNS on the Printer Services Manager P 17 Enabling DNS on the Printer Services Manager 3 Enabling iPrint service P 18 Enabling iPrint Service Installing iPrint 1 Clic...

Page 19: ...r 2 0 x Microsoft Internet Explorer 6 SP1 or later Recommended Netscape 7 1 or later Mozilla 1 4 or later 1 Enter the URL https IP address 2200 in the address bar of your browser and click the iManage...

Page 20: ...egarding the security it is preferred to place this equipment in a different segment from the router that connects to the Internet Also in order to enable Internet communication from the device in the...

Page 21: ...he DNS and Mail Servers for Offramp Gateway y When using DDNS and the IP address is assigned using DHCP enable 006 DNS Servers and 015 DNS Domain Name in the DHCP Server s Scope Options or Server Opti...

Page 22: ...e mxhost ifax com and the host name of the server to add the host name of the SMTP server i e mxhost This enables to receive all Emails that are sent to ifax com to the SMTP server and stored in the...

Page 23: ...the date and time of the equipment and the LDAP server is synchronized y Make sure that the Forward and Reverse Lookup Zones are correctly set y Make sure that the Kerberos Principal Name is correctl...

Page 24: ...ipment in the Reverse Lookup Zones of the DNS Client 4 It is necessary to enter user name domain name into the User field in the Active Directory as registration of the Kerberos Principal Name Run the...

Page 25: ...me Mappings The Name Mappings command does not displayed if you do not select Advanced Features in the View icon Enter user name domain name in the field For user name enter the full name of the selec...

Page 26: ...Make sure the Allow dynamic updates option is set to Yes for Windows 2000 Server or Nonsecure and Secure for Windows Server 2003 Windows 2000 Server If setting of Windows Server 2003 is Secure mode o...

Page 27: ...operties Make sure the Allow dynamic updates option is set to Yes for Windows 2000 Server or Nonsecure and Secure for Windows Server 2003 Windows Server 2003 If setting of Windows Server 2003 is Secur...

Page 28: ...on Set to Enable and specify the DNS server address DDNS Session Set to Enable and specify the host name and domain name 3 Configure the following settings as required The directory service needs to b...

Page 29: ......

Page 30: ...34 Cannot Ping the Device 36 Cannot Print From Client 37 Network or Touch Panel Display Disabled After LDAP Search 38 LDAP Authentication Takes a Long Time 38 Troubleshooting Hardware Errors 39 Common...

Page 31: ...Guide Printer Driver General Errors Printing Guide TopAccess Error Condition TopAccess Guide TWAIN Driver and File Downloader Error e Filing Guide N W Fax Driver Error Network Fax Guide Address Book...

Page 32: ...ess to disable the WINS service 5 If the client computers are located in different seg ments is the WINS service correctly provided Next Step Setup the WINS server and enable it on this equipment to a...

Page 33: ...ep See the Printing Guide to config ure the proper port 6 Can you print to this equip ment End Refer to following section to trou bleshoot the condition P 48 Cannot Print To This Equipment No Check Ye...

Page 34: ...dows Network Neigh borhood Next Step Check that the SMB protocol is enabled in client computers 8 Can you print to this equip ment End Refer to following section to trou bleshoot the condition P 48 Ca...

Page 35: ...rectly 3 Did you successfully install the UNIX filters Next Step See the Printing Guide to install UNIX filters 4 Did you successfully create and set up the print queue Next Step See the Printing Gui...

Page 36: ...End Next Step 5 Check the NIC Configura tion page Are the IP Address and subnet mask settings correct Next Step Setup the TCP IP settings cor rectly 6 Check the router to make sure it is not filtering...

Page 37: ...correct TCP IP settings 3 Reboot this equipment Check the NIC Configura tion page that prints out Are the TCP IP settings correct Next Step The settings are not binding con tact your service represen...

Page 38: ...ble Hub or Switch that is connecting the equipment to the network Replace any network components that you suspect are faulty Can you ping this equipment now End Contact your service representa tive No...

Page 39: ...uction Go To 1 Is the LDAP server correctly running Next Step Check the LDAP server is cor rectly running 2 Is the LDAP server setting correctly set End Enter the correct LDAP setting Especially re en...

Page 40: ...played on the Touch Panel Display refer to the Operator s Manual for Basic Functions or the Touch Panel Display online Help Common Errors Startup Page Does Not Print Problem Description If a startup p...

Page 41: ...nctions You need to clear hole punches from Finisher For information on resolving the error con dition refer to READY HOLE PUNCH DUST BIN IS FULL in Operator s Manual for Basic Functions Non recommend...

Page 42: ...s y Paper Empty The Out of Paper error icon shows which drawer is empty upper middle or lower A paper out condition does not necessarily terminate a print or copy job If Auto select options are config...

Page 43: ...plexing Unit Cover Open Please Close Cover Close the Automatic Duplexing Unit Cover Relay Unit Cover Open Please Close Cover Close the Relay Unit Cover Finisher Joint Cover Open Please Close Cover Clo...

Page 44: ...tion Yellow Toner Empty Please Refill Replace the yellow toner Refer to the User Func tions Guide for instruction Automatic Document Feeder Error Please Con tact Service Technician Contact your servic...

Page 45: ...perform the Offramp trans mission to more than 40 destinations Ask the sender to send the Offramp document separately for every 40 destinations Fax Unit Error has been occurred in the received mail T...

Page 46: ...ns on the logon hours The logon hours can be modified from Active Directory Users and Computers Active Directory Domain Clock Skew error due to difference in Time between Server and MFP The clocks nee...

Page 47: ...of the steps contact your service technician or service representative No Check Yes No For Instruction Go To 1 Did a startup page print out If not wait until the commu nication comes online Examine th...

Page 48: ...rk settings on this equipment After the communication comes back online can you see this equipment in the network End Next Step Setup the NetBIOS name of the device correctly 6 If the network environm...

Page 49: ...rk and client protocol settings Next Step Setup the proper protocol 2 Have you set up the appro priate type s of print ser vices should be supported Next Step Check the settings required for your prin...

Page 50: ...0 Default Settings for Network Setting 51 Default Settings for Copier Setting 55 Default Settings for Fax Setting Optional 56 Default Settings for Save as file Setting 56 Default Settings for Email Se...

Page 51: ...Undefined Contact Information Undefined Service Phone Number Undefined Administrative Message Undefined Administrator s Password Undefined Energy Save Auto Clear 45 seconds Auto Power Save 15 minutes...

Page 52: ...5 0 0 0 0 0 0 0 0 Filter 6 0 0 0 0 0 0 0 0 Filter 7 0 0 0 0 0 0 0 0 Filter 8 0 0 0 0 0 0 0 0 Filter 9 0 0 0 0 0 0 0 0 Filter 10 0 0 0 0 0 0 0 0 IPv6 Enable IPv6 Disable LLMNR Disable Address Mode Dyn...

Page 53: ...Service Name OKI CX1145 MFP serial LDAP Session Enable LDAP Enable Enable SSL Disable DNS Session Enable DNS Enable Primary DNS Server Address 0 0 0 0 Secondary DNS Server Address 0 0 0 0 Primary DNS...

Page 54: ...ble SSL Enable Primary Port Number 80 Secondary Port Number 8080 SSL Port Number 10443 SMTP Client Enable SMTP Client Enable Enable SSL Disable SSL TLS Undefined SMTP Server Address Undefined POP Befo...

Page 55: ...Scan Rate 5 minutes Port Number 110 SSL Port Number 995 SNTP Service Enable SNTP Disable Primary SNTP Address Undefined Secondary SNTP Address Undefined Scan Rate 24 hours Port Number 123 FTP Client...

Page 56: ...0 0 0 IP Trap Address9 0 0 0 0 IP Trap Address10 0 0 0 0 IP Trap Community public IPX Trap Address Undefined Security Service Certificate for Wireless LAN Not Installed Server Certificate Not Installe...

Page 57: ...ion Report ON ERROR Print 1st Page Image Polling Report ON ERROR Relay Originator Always Print 1st Page Image Line2 Number Dial Type Line2 and Line 2 Mode is available only when optional Line2 board i...

Page 58: ...bs Duplex Printing Disable Raw Jobs Default Paper Size A4 Letter Raw Jobs Default Paper Type Plain Raw Jobs Default Orientation Portrait Raw Jobs Default Stapling OFF Raw Jobs Default Output Tray Inne...

Page 59: ...er Password password FTP Print Enable FTP Printing Enable Port Number 21 Print User Name Print Print Password Undefined NetWare Print Login Name MFP_ NIC Serial Number Password Undefined Print Queue S...

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