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Solving Problems with Media Misfeeds

7-19

Media is 

 

misfeeding.

Envelopes are facing 
the wrong way in 
Tray 1.

Load the envelopes in Tray 1 so the 
flaps are facing down.
If the flaps are on the long edge 
(Envelope C6 and Envelope DL), load 
the envelopes with the flap edge 
toward the machine and the flap side 
facing down.

Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.

See “Print Media” on page 4-2

The media feed roller 
is dirty.

Clean the media feed roller.

For more details, refer to “Interior” on 
page 6-5. 

Symptom

Cause

Solution

Summary of Contents for C110

Page 1: ...C110 User s Guide...

Page 2: ...ilable from http www okiprintingsolutions com Copyright 2009 Oki Europe Ltd All rights reserved Oki is a registered trademark of Oki Electric IndustryCompany Ltd Oki Printing Solutions is a trademark...

Page 3: ...s flush with large amounts of water for at least 15 minutes keeping eyelids open Seek medical attention Spillages should be treated with cold water and soap to help reduce risk of staining skin or clo...

Page 4: ...1 2 Space Requirements 1 2 Printer Parts 1 3 Front View 1 3 Rear View 1 4 About the Control Panel 1 5 About the Indicators 1 5 About the Rotate Toner KEY 1 6 When replacing a toner cartridge 1 6 When...

Page 5: ...6 Overlay Tab 2 7 Watermark Tab 2 7 Quality Tab 2 7 Version Tab 2 7 3 Remote Panel Utility 3 1 Working with the Remote Panel Utility 3 2 Introduction 3 2 Opening the Remote Panel Utility 3 2 Using th...

Page 6: ...erior 6 4 Interior 6 5 Cleaning the Media Feed Roller 6 5 Cleaning the Print Head Window 6 8 7 Troubleshooting 7 1 Introduction 7 2 Preventing Media Misfeeds 7 3 Understanding the Media Path 7 4 Indic...

Page 7: ...Contents x 6...

Page 8: ...Introduction...

Page 9: ...Requirements To ensure easy operation consumable replacement and maintenance adhere to the recommended space requirements detailed below Side View Front View 496 mm 19 5 100 mm 3 9 396 mm 15 6 707 mm...

Page 10: ...er referred to through out this guide so please take some time to become familiar with them Front View 1 Output tray 2 Control panel 3 Front cover 4 Tray 1 Multipurpose tray 5 Top cover 6 Fuser unit 7...

Page 11: ...Getting Acquainted with Your Printer 1 4 Rear View 1 Power switch 2 Power connection 3 USB port 1 2 3...

Page 12: ...n error has occurred or there is a warning Toner indicators When blinking the toner for the corresponding color is about to run out When lit the toner in the corresponding color is empty In addition p...

Page 13: ...idges at the same time When cleaning the print head window When replacing a toner cartridge Press the Rotate Toner key The printer enters Change Toner mode For details on replacing a toner cartridge r...

Page 14: ...inter enters Eject All Toner mode For details on replacing all toner cartridges at the same time refer to Replacing All Toner Cartridges at the Same Time on page 5 9 To return to normal operation mode...

Page 15: ...Cancelling a Print Job You can cancel a print job that is currently being processed While data is being processed or printed the green Ready indicator is blink ing hold down the Cancel key for more th...

Page 16: ...ge 2 3 Windows Vista XP Server 2003 for 64bit Utilities Use Benefit Remote Panel Utility From the Remote Panel Utility the current status of this printer can be checked For details refer to Working wi...

Page 17: ...s Enterprise x64 Edition Windows XP Home Edition Professional Service Pack 2 or later Windows XP Professional x64 Edition Windows Server 2003 Windows Server 2003 x64 Edition Windows 2000 Service Pack...

Page 18: ...Using the Printer Driver...

Page 19: ...printer and then select Printing Preferences Windows XP Server 2003 From the start menu select Printers and Faxes to display the Print ers and Faxes directory Right click the icon for this printer and...

Page 20: ...tains the printer utilities and then Uninstall Windows 2000 From the Start Program menu choose the item that contains the printer utilities and then Uninstall 3 When the Uninstall dialog box appears s...

Page 21: ...Printer Driver Settings 2 4 Windows 2000 1 From the Start menu select Settings and then click Printers to display the Printers directory 2 Right click the icon for this printer and select Printing Pr...

Page 22: ...the drop down list To change the registered settings click Edit Select Default from the drop down list to reset the functions in all tabs to their default values Printer View Click the button to displ...

Page 23: ...displayed dialog box are reset to their defaults The settings on other tabs are not changed Basic Tab The Basic Tab allows you to Specify the orientation of the media Specify the size of the original...

Page 24: ...he watermark to be used Add edit or delete watermarks Print the watermark on the background Print the watermark on only the first page Print multiple copies of the selected watermark on a single page...

Page 25: ...Printer Driver Settings 2 8...

Page 26: ...Remote Panel Utility...

Page 27: ...s saved at the location specified when the Remote Panel Utility was installed The Remote Panel Utility icon appears in the Windows notification area right end of the taskbar 2 Double click the Remote...

Page 28: ...the Rotate Toner key on the printer Refer to About the Rotate Toner KEY on page 1 6 Set Default Apply Click to send the settings specified for Toner Low Message Toner Out Stop Energy Save Time and Aut...

Page 29: ...attern 1 Print Pattern 2 Prints a test pattern so the print result can be checked A black and white test pattern can be printed with Print Pattern 1 and a color test pattern can be printed with Print...

Page 30: ...Media Handling...

Page 31: ...4 0 Foolscap 8 0 x 13 0 203 2 x 330 2 Government Legal 8 5 x 13 0 215 9 x 330 2 B5 ISO 6 9 x 9 8 176 0 x 250 0 Envelope DL 8 7 x 4 3 220 0 x 110 0 Envelope C6 6 4 x 4 5 162 0 x 114 0 J Postcard 3 9 x...

Page 32: ...er that are Coated with a processed surface such as carbon paper and colored paper that has been treated Carbon backed Unapproved iron on transfer media such as heat sensitive paper heat pressure pape...

Page 33: ...hick Stock Paper thicker than 90 g m2 24 lb bond is referred to as thick stock Test all thick stock to ensure acceptable performance and to ensure that the image does not shift You can print continuou...

Page 34: ...e envelopes approved for laser printing with diagonal joints sharp folds and edges and ordinary gummed flaps Because the envelopes pass through heated rollers the gummed area on the flaps may seal Usi...

Page 35: ...e sheet at a time Try printing your data on a sheet of plain paper first to check placement Check your application documentation for more information on printing labels Use label sheets that are Appro...

Page 36: ...ting environment If problems occur stop the continuous printing and print one sheet at a time Try printing your data on a sheet of plain paper first to check placement Use postcards that are Approved...

Page 37: ...ly and with out distortion This area is subject to both hardware limits the physical media size and the margins required by the machine and software constraints the amount of memory available for the...

Page 38: ...int able areas on the left and right sides are 6 mm Page Margins Margins are set through your application Some applications allow you to set custom page sizes and margins while others have only standa...

Page 39: ...per Continuous printing on media other than plain paper such as envelopes labels or thick stock may adversely affect print quality or reduce engine life When refilling media first remove any media rem...

Page 40: ...2 Slide the media guides to pro vide more space between them 3 Load the paper face up in the tray Do not load paper above the mark Up to 200 sheets 80 g m2 21 lb of plain paper can be loaded into the...

Page 41: ...her Media When loading media other than plain paper set the media mode Envelope Labels Letterhead Postcard Thick Stock 1 or Thick Stock 2 in the driver for optimum print quality Loading Envelopes 1 Op...

Page 42: ...is removed and make sure that the folds of the flaps are firmly pressed other wise the envelopes may become wrinkled or a media misfeed may occur Up to 10 envelopes can be loaded into the tray at one...

Page 43: ...tcards Thick Stock 1 Open Tray 1 If media has been loaded into Tray 1 remove all media from the tray 2 Slide the media guides to pro vide more space between them 3 Load the media face up in the tray U...

Page 44: ...Loading Media 4 15 4 Slide the media guides against the edges of the media...

Page 45: ...dia on a flat level surface in its original wrapper until it is time to load it Media that has been stored for a long time out of its packaging may dry up too much and cause misfeeding If media has be...

Page 46: ...Replacing Consumables...

Page 47: ...s in your printer If a used toner car tridge is installed then toner remaining amount may not be accurate The toner is nontoxic If you get toner on your skin wash it off with cool water and a mild soa...

Page 48: ...ondensing If the toner cartridge is moved from a cold place to a warm humid place condensation may occur degrading print quality Allow the toner to adapt to the environment for about one hour before u...

Page 49: ...ghts up and the empty toner cartridge is automatically moved so that it can be replaced If this has occurred skip step 2 and continue with step 3 2 Use either operation described below to switch the p...

Page 50: ...as been moved to the front You can identify the toner cartridge by the color of the handle 5 Pull down the handle on the toner cartridge until the toner cartridge is unlocked and moves out slightly to...

Page 51: ...cartridge according to your local regulations Do not burn the toner cartridge For details refer to About Toner Cartridges on page 5 2 6 Prepare a new toner cartridge 7 Shake the cartridge a few times...

Page 52: ...ratch the toner roller 9 Align the shaft on each end of the toner cartridge with its hold ers and then insert the car tridge Before inserting the toner cartridge make sure that the color of the toner...

Page 53: ...ge until it locks into place 11 Close the front cover To replace the toner car tridge for another color after the front cover has been closed check that the indicator for the toner to be replaced is l...

Page 54: ...below to switch the printer to Eject All Toner mode z Hold down the Rotate Toner key for more than 10 seconds z On the Panel tab of the Remote Panel Utility select Eject All Toner and then click the...

Page 55: ...mables 1 Open the top cover If there is paper in the output tray remove it and then fold up the out put tray before opening the top cover 2 Grab the handle and lift it up slightly to the back and then...

Page 56: ...e new imaging cartridge Note Do not touch the PC drum and the transfer belt on the imaging cartridge 4 Slowly insert the new imaging cartridge vertically and then push it slightly down toward you to f...

Page 57: ...cover The printer must complete a calibration cycle less than 2 minutes after the imaging cartridge has been replaced If you open the top or front cover before the printer is reset the calibration st...

Page 58: ...con nect the power cord Note There are extremely hot parts within the machine Before replacing the fuser unit wait about 20 minutes after turning off the machine and then check that the fusing section...

Page 59: ...ing Consumables 5 14 3 Push the blue handles back as far as possible 4 Grab the blue handles and lift the fuser unit to remove it Note Do not touch the matching connectors of the fuser unit and the ma...

Page 60: ...ing Consumables 5 15 5 Prepare a new fuser unit Be careful not to touch the surface of the fuser roller 6 While lifting the fuser unit with the blue handles one on each side vertically insert the fuse...

Page 61: ...Replacing Consumables 5 16 Note Do not touch the paper exit sensor on the fuser unit Note Do not touch the matching connectors of the fuser unit and the machine M...

Page 62: ...Replacing Consumables 5 17 7 After the fuser unit is firmly installed flip the blue handles down toward you 8 Carefully close the top cover 9 Reconnect the power cord and turn on the machine...

Page 63: ...Replacing Consumables 5 18...

Page 64: ...Maintenance...

Page 65: ...fuser unit is hot When the top cover is opened the fuser unit temperature drops gradually one hour wait time Be careful when cleaning the inside of the printer or removing media mis feeds as the fuse...

Page 66: ...the printer and cause the print quality to deteriorate Keep media in the output tray at a minimum level If the media is stocked too high your printer may experience media misfeeds and excessive media...

Page 67: ...n off the printer and unplug the power cord before cleaning However be sure to turn on the printer when cleaning the print head window Exterior Y M C K READY EADY ROTATE OTATE TONER ONER ATTENTION TTE...

Page 68: ...eed Roller 1 Open the top cover If there is paper in the output tray remove it and then fold up the out put tray before opening the top cover 2 Grab the handle and lift it up slightly to the back and...

Page 69: ...right Be sure to keep the imaging cartridge horizontal and place it where it will not become dirty Do not leave the imaging cartridge removed for more than 15 minutes and do not place the removed ima...

Page 70: ...n the indicated levers may result in burns If you get burned immediately cool the skin under cold water and then seek professional medical attention Note Decreased print quality may result if the surf...

Page 71: ...Hold down the Rotate Toner key for 5 to 10 seconds z On the Panel tab of the Remote Panel Utility click the P H Clean Up button The printer enters Print Head Cleanup mode and the magenta toner indica...

Page 72: ...ridge has been moved to the position from where it can be replaced Pull down the handle on the toner cartridge until the toner cartridge is unlocked and moves out slightly toward you Remove the toner...

Page 73: ...ch the contact indicated in the illustration 4 Close the front cover The toner cartridge rotate within the printer 5 After the toner cartridges have finished rotating and all indica tors on the contro...

Page 74: ...artridge Position the removed imaging cartridge horizontally as shows in the illustration at the right Be sure to keep the imaging cartridge horizontal and place it where it will not become dirty Do n...

Page 75: ...t with a soft dry cloth CAUTION The area around the fuser unit is extremely hot Touching anything other than the indicated levers may result in burns If you get burned immediately cool the skin under...

Page 76: ...ult if the surface of the transfer roller is touched Be careful not to touch the surface of the transfer roller 8 Slowly insert the imaging car tridge vertically and then push it slightly down toward...

Page 77: ...he top cover 10 Press the Cancel key The blinking of all indicators stop and the magenta toner indicator lights up The toner cartridges rotate within the printer 11 After the toner cartridges have fin...

Page 78: ...Cleaning the Printer 6 15 12 Align the shaft on each end of the toner cartridge with its hold ers and then insert the car tridge Note Do not touch the contact indicated in the illustration...

Page 79: ...Cleaning the Printer 6 16 13 Press in the magenta toner car tridge until it locks into place 14 Close the front cover...

Page 80: ...Troubleshooting...

Page 81: ...er or at least guide you to the proper sources for help Preventing Media Misfeeds page 7 3 Understanding the Media Path page 7 4 Indicator Messages page 7 5 Clearing Media Misfeeds page 7 10 Solving P...

Page 82: ...r print quality media mis feeds and printer damage You load the media printing side up in the tray many manufacturers place an arrow on the end of the wrapper to indicate the printing side Avoid Media...

Page 83: ...he Media Path 7 4 Understanding the Media Path Understanding the printer s media path will help you locate media misfeeds 1 Output tray 2 Imaging cartridge 3 Toner cartridge carousel 4 Tray 1 5 Fuser...

Page 84: ...ter Ready indicator green Attention indicator orange Condition Action Off Off Power off None Slow blinking Off Energy save mode None On Off Ready to print None Blinking Off Processing data None Printi...

Page 85: ...ge near end Prepare the new imaging cartridge Toner cartridge mem ory error Re install the specified toner cartridge Video interface error Turn off the printer After a few seconds turn on the printer...

Page 86: ...ote Panel Utility is set to Off printing can continue However the printing results are not guaranteed Off On On The toner cartridge is not installed Install the all toner cartridges Toner empty Replac...

Page 87: ...g car tridge is not installed Install the imaging cartridge Off Rapid blinking Media jam Clear the jam close the covers and then continue with the print job Off Rapid blinking All blink ing Process er...

Page 88: ...a customer service engineer Ready indicator green Attention indicator orange Toner indicator orange Condition Action Rapid blinking Rapid blinking All blinking Fatal error Turn off the printer After...

Page 89: ...removing the misfed media Make sure not to spill any toner inside the printer CAUTION Unfused toner can mess your hands clothes or anything else it gets on If you accidentally get toner on your clothe...

Page 90: ...es 1 Open the top cover If there is paper in the output tray remove it and then fold up the out put tray before opening the top cover 2 Grab the handle and lift it up slightly to the back and then slo...

Page 91: ...ntally as shows in the illustration at the right Be sure to keep the imaging cartridge horizontal and place it where it will not become dirty Do not leave the imaging cartridge removed for more than 1...

Page 92: ...rs back as far as possible CAUTION The area around the fuser unit is extremely hot Touching anything other than the indicated levers may result in burns If you get burned immediately cool the skin und...

Page 93: ...Clearing Media Misfeeds 7 14 4 Remove any misfed media Raise the fuser unit cover and remove the media M M...

Page 94: ...7 15 Note Do not touch the paper exit sensor on the fuser unit Note Decreased print quality may result if the surface of the transfer roller is touched Be careful not to touch the surface of the trans...

Page 95: ...sfeeds 7 16 5 Return the fuser separator levers to their original positions 6 Slowly insert the imaging car tridge vertically and then push it slightly down toward you to fin ish reinstalling the imag...

Page 96: ...Clearing Media Misfeeds 7 17 7 Carefully close the top cover...

Page 97: ...e that you have removed all of the misfed media Media is misfeeding The media is not cor rectly positioned in the tray Remove the misfed media and reposi tion the media properly in the tray The number...

Page 98: ...the flaps are on the long edge Envelope C6 and Envelope DL load the envelopes with the flap edge toward the machine and the flap side facing down Unsupported media wrong size thick ness type etc is b...

Page 99: ...ecifica tions listed in appendix A Technical Specifications Printing takes too much time The printer is set to a slow printing mode for example thick stock It takes more time to print with special med...

Page 100: ...on With N up on multiple prints the output is incorrect Both the driver and the application have been set for collation For N up on multiple prints choose Collate only in the driver s Basic Tab Do not...

Page 101: ...the media loaded in the printer Load the correct media in the printer The power source does not match the printer specifications Use a power source with the proper specifications Several sheets are b...

Page 102: ...hick stock or letterheads spec ify the appropriate media type in the printer driver Image is too dark One or more of the toner cartridges may be defective Remove the toner cartridges and check for dam...

Page 103: ...w dry media Unsupported media wrong size thick ness type etc is being used See Print Media on page 4 2 One or more of the toner cartridges may be defective Remove the toner cartridges and check for da...

Page 104: ...more of the toner cartridges are defective Remove the toner cartridges and check for damage If it is damaged replace it The imaging cartridge is defective Remove the imaging cartridge and check for da...

Page 105: ...ear One or more of the toner cartridges may be defective Remove the toner cartridges and check for damage If it is damaged replace it The imaging cartridge is defective Remove the imaging cartridge an...

Page 106: ...all of the above have been per formed contact Technical Support with the error information The color has a poor reproduction or has poor color density The imaging cartridge is defective Remove the ima...

Page 107: ...Solving Problems with Printing Quality 7 28...

Page 108: ...Appendix...

Page 109: ...plain paper Full color 5 pages per minute for A4 Let ter plain paper Warm up time Avg 30 seconds time to return to Ready mode from Energy save mode Media sizes Paper width 92 to 216 mm 3 6 to 8 5 Pap...

Page 110: ...32 dB or less External dimensions Height 275 mm 10 8 Width 396 mm 15 6 Depth 380 mm 14 9 Weight 13 kg without consumables 15 kg with consumables Interface USB 2 0 compliant Standard memory 16 MB Item...

Page 111: ...depending on the printing condi tions coverage paper size etc differences in the printing method such as continuous printing or intermittent printing when print jobs of one page are often printed or...

Page 112: ...Envelope 4 5 I Indicator Messages Error messages 7 7 Service messages 7 9 Status message 7 5 Warning Messages 7 5 L Labels 4 6 Layout tab 2 6 Letterhead 4 7 Loading media 4 10 M Maintenance 6 2 Media...

Page 113: ...erlay tab 2 7 P Page margins 4 9 Plain paper 4 3 Postcard 4 7 Preventing media misfeeds 7 3 Print quality 7 22 Printable Area 4 8 Printer Parts 1 3 Printer driver Displaying 2 3 Setting 2 5 Uninstalli...

Page 114: ...jp Oki Data Singapore Pte Ltd 78 Shenton Way 09 01 Singapore 079120 Tel 65 221 3722 Fax 65 421 1688 http www okidata com sg Oki Systems Thailand Ltd 1168 81 82 Lumpini Tower 27th Floor Rama IV Rd Tung...

Page 115: ...07102801 iss 1...

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