B6250/B6500 User’s Guide> 40
White dots
appear in black
filled areas.
The paper used is not suitable. Load the correct type of paper.
See “Usable Paper” in the Reference Guide.
The drum/toner cartridge is defective or damaged. Replace
with a new drum/toner cartridge.
See “Drum/Toner Cartridge Replacement” on page 42.
Printed image
smudges when
rubbed with your
finger.
The toner is not
fixed on the
paper.
Paper is
smeared with
toner.
The paper loaded in the paper tray does not match the paper
type set on the control panel. Set the appropriate paper type
of the paper loaded in the paper tray on the control panel.
See “Usable Paper” and “Setting Paper Types” in the
Reference Guide.
The paper is damp. Replace with paper from a new ream.
See “Loading Paper” on page 26.
The paper used is not suitable. Load the correct type of paper.
See “Usable Paper” in the Reference guide.
The whole piece
of paper is
printed black.
The drum/toner cartridge is defective or damaged. Replace
with a new drum/toner cartridge.
See “Drum/Toner Cartridge Replacement” on page 42.
This may be due to breakdown of high voltage power. Contact
service.
Nothing is
printed.
Multiple sheets of paper are fed simultaneously. Fan the paper
well and reload.
See “Loading Paper” on page 26.
The drum/toner cartridge is defective/damaged or there is no
more toner inside the cartridge. Replace with a new drum/
toner cartridge.
See “Drum/Toner Cartridge Replacement” on page 42.
Spots of missing
text.
This may be due to breakdown of high voltage power. Contact
service.
The paper is damp. Replace with paper from a new ream.
See “Loading Paper” on page 26.
The paper used is not suitable. Load the correct type of paper.
See “Usable Paper” in the Reference Guide.
Text is blurred.
The paper used is not suitable. Load the correct type of paper.
See “Usable Paper” in the Reference Guide.
The paper is damp. Replace with paper from a new ream.
See “Loading Paper” on page 26.
SYMPTOM
REASON/ACTION