SCOUT
®
SERIES BALANCES - STX
EN-39
6. MAINTENANCE
6.1 Calibration
Periodically verify calibration by placing an accurate weight on the balance and viewing the
result. If calibration is required, perform a Balance internal calibration.
6.2 Cleaning
WARNING:
Electrical Shock Hazard. Disconnect the Scout Balance
from the power supply before cleaning.
Make sure that no liquid enters the interior of the Terminal or Base.
Attention:
Do not use solvents, harsh chemicals, ammonia or abrasive cleaning agents.
Clean the Balance at regular intervals.
Housing surfaces may be cleaned with a lint-free cloth slightly dampened with water or a mild
cleaning agent.
6.3 Troubleshooting
TABLE 6-1. TROUBLESHOOTING
Symptom / Display
Possible Cause
Remedy
Balance will not turn on No power to Balance
Verify connection and voltage
Poor accuracy
Improper calibration
Unstable environment
Perform calibration
Move balance to suitable location
Cannot calibrate
Security switch set to on
Unstable environment
Incorrect calibration masses
Turn security switch off
Move balance to suitable location
Use correct calibration masses
Cannot change menu
settings
Security switch set to on
Turn security switch off
Low Reference weight
Reference weight too small
The weight on the pan is too
small to define a valid reference
weight.
Increase sample size
Invalid Piece Weight
Average piece weight is too
small
Increase average piece weight
Operation Timeout
Weight reading is not stable
Move balance to suitable location
------
Busy (tare, zero, printing)
Wait until completion
6.4 Service Information
If the troubleshooting section does not resolve or describe your problem, contact your
authorized OHAUS service agent. For service assistance or technical support in the United
States call toll-free 1-800-672-7722 ext. 7852 between 8:00 AM and 5:00 PM EST. An OHAUS
product service specialist will be available to provide assistance. Outside the USA, please visit
our web site, www.ohaus.com to locate the OHAUS office nearest you.
