Ogawa COSMO-X, User Manual, Page: 12 / 40

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If the fault still exists after that, contact the shop from which you bought the product.
The sounds and feelings you mind in use of the product.
For safety, the massage wheels will possibly stop upon a too
large external force during use.
You will hear or have the following sounds or feelings when using
the product. It is not abnormal phenomena but results of the
product strcture.
If the sound is loud, it is also possible that the product has failed.
For safety, the product will stop upon an obstruction or a too
large force.
If all marks and buttons on the remote controller begin to flicker, it suggests
an extreme abnormality. In this case, turn off the power switch and turn it on
about 10 seconds later.
If the massage wheels stop again, adjust your sitting posture and do not lean
on the backrest completely. (Users, particularly those heavier than 100
kilograms, should follow relevant precautions.)
Sound when the stretching massage are retracted
Sound and feeling when the massage wheels rub patterns on the fabric
Sound of movements such as kneading and beat
Friction sound of the running massage wheels
Sound of up-down movement
Sound of the conveyor belt
Motor sound
Sound of the squeezing massage wheels when they begin to stretch
Sound when a person is sitting on the seat
Friction sound between the armrests and the back cushion when the backrest is tilting
Friction sound between the massage wheels and the fabric
Sound of the inflator pump during Air Bag massage
Sound of air exhaust during Air Bag massage
Running sound of the solenoid valve at bottom of the product durning Air Bag massage.
Swing of the footrest
Sound when the shoulders are stretched or moved
Running sound of the air bags
Sliding sound of the foot massage section
The product fails to work after the power switch is
turned to the ON position.
After the power line is moved, the product is
discontinuously powered on;
In use, the product gives off a burning smell or an
abnormal sound;
The product is deformed or abnormally heating
In any of these abnormalities and faults,have the
product inspected and repaired by an authorized
service center immediately.
Friction sound between the back cushion and the back cover leather when the backrest is tilting
In this case, have the product inspected and repaired by an authorized service center.
If all contents and buttons are flickering and the backrest or the footrest has
stopped, turn off the power supply and turn it on about 10 seconds later and
then operate the product.
If the head is not in contact with the headrest, or the back is not in contact
with the backrest, the shoulder position in body type detection will possibly
be lower than the actual position. Sit in the deepest position of the product,
lean your head on the headrest and operate from the beginning again.
It is not a fault but a normal phenomenon because the product is provide
with a massage core allowing alternate beats of the massage wheels.
To avoid accidents, contact an authorized service center.
The power line is disconnected.
The power switch is not turned on.
No program is selected after ON button on the remote controller is pressed.
The massage wheels stop
during use
(The product beeps and all icons and
buttons on the remote controller
flicker and then go out.)
The product cannot tilt, or the
footrest can not be raised or
lowered
(The product beeps, the running light
on the remote controller go out and
the product stops)
The massage wheels cannot
reach the shoulders or the
neck
The left and right massage
wheels have different heights
(intensities)
The product cannot run at all.
The product is damaged
The power line or the power
plug had abnormal heating
Upper body (the neck to the waist)
massage
Lower leg/Foot massage
After a fault happens, inspect and try the corresponding method below.
If above solution are not applicable, kindly refer to “Product Warranty Card” and contact
OGAWA service center.
Fault Cause and elimination method
Click
Snap
Warning Warning
Do not refit, disassemble or repair the product
without permission.
Otherwise fires, abnormal movements or personal
injuries may happen.
In the case of any abnormality or fault, stop the
product immediately and pull out the power plug
to avoid fuming, fires and electric shocks.
<Abnormality and fault examples>
Troubleshooting Troubleshooting
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continued
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