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products.
4. Warranties that have been activated do not cause the warranty
period to be extended, nor do they trigger a new warranty period.
The warranty period for any replacement parts installed ends with
the warranty period for the entire product.
5. Any other or further claims are excluded, especially those for
replacement due to damage caused outside of the product,
provided there is no obligatory legal liability. We therefore accept no
liability for accidental, indirect or other consequential damage of any
kind, which leads to usage restrictions, data loss, loss of earnings or
interruption to business.
Asserting a warranty claim
1. To make use of the warranty service, you must contact the AXDIA
Service Center by e-mail, fax or phone (see below for contact
details). You can also use the service form on our website or on the
back of the warranty conditions.
2. AXDIA Service Center will try to diagnose and solve your problem. If
it is determined that a warranty claim exists, you will be given an
RMA number (Return Material Authorization) and you will be asked
to send the product to AXDIA.
IMPORTANT: AXDIA will only accept parcels that have an RMA
number.
Please observe the following when sending the product:
1. Send the product suitably packaged with carriage and insurance
paid. Do not enclose any accessories with the products (no cables,
CD's, memory cards, manuals, etc.), unless the AXDIA Service
Centre specifies otherwise.
