EN
Troubleshooting
Reset this device
y
In the event that the device freezes, you can force the device to shut down
by holding the Power button for 15 seconds.
y
If the Power button does not reset your device, use the “pinhole reset”
button, located on the back the device.
Touch-screen Problems
y
If the touch-screen is not responding properly, try using your fingernails or a
soft-plastic stylus (not provided).
y
Check if the Application you are using has full touch-screen support.
y
Don’t press too hard on the screen. This might cause a wrong behavior.
No Wifi connection
y
Take care that Wifi is enabled and a wireless network is in range.
y
Be sure that you entered the correct password. Take care of special
characters and capital letters. They need to be entered as is.
Without sound inside earphone
y
Please confirm the volume is not in the status of Zero and the connection of
earphone is ok. Please confirm the earphone is clean. The broken MP3 will
produce noise with different grades even cannot play music. Please confirm
the complete files.
Try another pair of headphones
.
The character on the display screen is in abnormal shape
y
Please confirm the language that you selected is correct.
No USB connection is established to the PC
y
Check cable/plug connection to the PC, Windows system configuration and
USB driver. Restart PC, remove and reconnect the USB cable, reinstall
drivers.
It is not possible to store anything at the inserted SD card
y
Please confirm that the inserted SD card is not write protected.