Solve Wi-Fi connection problems
1. Open Wi-Fi settings.
2. Select and remove Wi-Fi.
3. Tick “Display Password” and enter password.
4. Look out for status messages below the network name:
Problem
Status
messages
(below network
name in Wi-Fi
settings)
Possible
cause
Solution
Network
not found
Network not
found
- SSID not
visible
- Wi-Fi too
weak
- Enable SSID in
router configuration
- Decrease distance
to router
- Firmware update or
change channel
No
Internet
-> Connecting
-> Not
connected
- MAC
filter
active
- Deactivate filter in
router configuration
No
Internet
-> Connecting
->
Authenticatio
n…
-> Not
connected
-
Password
wrong or
wrong
spelling
- Check and re-enter
password
No
Internet
-> Connecting
->
Authenticati
on…
-> Retrieving
IP
address…
-> Not
connected
- Router
configurat
ion faulty
or
- Wi-Fi too
weak
- DHCP
server off
- Delete list of
connected devices
on router
- Decrease distance
to router
- Activate DHCP in
router configuration
60
