Step by Step
Using team functions
62
Uniform Call Distribution (UCD)
If configured (consult your service personnel), you may belong to a
group of stations (agents), to which calls are distributed.
An incoming call is always assigned to the agent idle the longest.
Logging on/off for a service
The phone is in idle mode
*401
Enter the code for "Log on".
j
Enter your identification number ("Agent: <x>"; contact your service
personnel).
or
(401
Enter the code for "Log off".
Logging on and off during your shift
The phone is in idle mode
(402
Enter the code for "Not available".
or
*402
Enter the code for "Available".
Activating/deactivating work time
You can request/activate work time to ensure you have enough time
to wrap up the last call. Your phone is excluded from call distribution
for a set period or until you log back on.
[
or
^
You have or had a connection.
)403
Enter the code for "Work on".
or The phone is in idle mode
(403
Enter the code for "Work off".
