14
Wireless Broadband Velocity Installation Guide
Troubleshooting
Troubleshooting
This section contains tips for resolving the most common installation issues with TouchTunes Wireless
Broadband:
•
If your Network Status LED is red
•
If your Network Status LED is black
If your Network Status LED is red
If your Network Status LED turns red after you connect the wireless modem, it indicates that your modem is
connecting to the TouchTunes Wireless Broadband service, but at a Quality of Service that is below
recommended. The bars for WIRELESS connection may also be reduced in number and more yellow in color.
Figure 14 Lower than recommended Quality of Service
It is important to determine within the first few days of your contract whether or not the lower than recommended
Quality of Service is temporary, due to a busy network, or if broadband speeds are generally not available in your
area.
To improve the reception of the wireless signal, position the antenna at various positions and wait for 30 seconds
in each position to see if the red LED for Wireless QoS becomes green.
If your QoS LED fails to turn green, TouchTunes recommends trying the wireless modem on a different jukebox.
This will check to see if the issue is with the jukebox, the location of the modem, or the signal at the location itself.
