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About This Guide

This setup guide is intended for TouchTunes Digital Jukebox Operators, as well as TouchTunes field service, 
customer support, and sales personnel.

Topics

What is TouchTunes Wireless Broadband?

TouchTunes Wireless Broadband Hardware Kit Contents

Setting up TouchTunes Wireless Broadband

Troubleshooting

Contacting Technical Support

What is TouchTunes Wireless Broadband?

Wireless Broadband enables TouchTunes operators to connect their jukeboxes to the Internet using a high-
speed wireless connection. All OpenStage jukeboxes require a high-speed Internet connection.

NOTE

Make sure your jukebox has the latest software version installed before proceeding with the 
installation of the Wireless Broadband connection. If the jukebox is not currently connected to a 
broadband connection, you can update its software by taking out the hard drive and placing it in 
another jukebox that does have a broadband connection, performing the software update, and 
then putting the hard drive back in its original jukebox. The minimum required software version is 
OpenStage 2.20.3-4.

TouchTunes Wireless Broadband Velocity 

Installation Guide

July 2019
901118-001
Rev 00

Summary of Contents for TouchTunes

Page 1: ...high speed wireless connection All OpenStage jukeboxes require a high speed Internet connection NOTE Make sure your jukebox has the latest software version installed before proceeding with the instal...

Page 2: ...Broadband Hardware Kit Contents The TouchTunes Wireless Broadband Velocity hardware kit 600309 001 contains the following components note that the SIM card will already be installed in the modem and...

Page 3: ...ing the Wireless USB Modem Step 1 Verifying the SIM card is pre installed in the USB Modem 1 Open the USB modem by removing the cover as shown in the following figure Figure 2 Opening the USB modem It...

Page 4: ...also appears below a bar code on the larger card Copy this serial number somewhere you can easily find it again in the future You may need it when calling technical support about this jukebox s wirel...

Page 5: ...o together using the screw part on the smaller connector Figure 4 Connecting the antenna cable 5 For best operation position the antenna outside of the jukebox Step 2 Installing and Configuring the Wi...

Page 6: ...s Broadband 2 Press your jukebox s Manager MNGR button to enter Manager mode The Manager button is located on the I O Board on Virtuo Angelina and Fusion jukeboxes The button is located on the backpla...

Page 7: ...7 Wireless Broadband Velocity Installation Guide Setting up TouchTunes Wireless Broadband 3 At the Operator menu press DIAGNOSTIC Figure 6 Selecting Diagnostic...

Page 8: ...8 Wireless Broadband Velocity Installation Guide Setting up TouchTunes Wireless Broadband 4 Under CONNECTION TYPE press the Configure button Figure 7 Selecting Configure...

Page 9: ...adband Velocity Installation Guide Setting up TouchTunes Wireless Broadband 5 Under CONNECT WITH press Broadband and then under the HOST CONFIGURATION area press Wireless Figure 8 Selecting Broadband...

Page 10: ...ess modem and insert it into your jukebox s appropriate USB port For Angelina Fusion computers you can plug the modem into any free USB port For Playdium and Virtuo you must use a specific port See Fi...

Page 11: ...Installation Guide Setting up TouchTunes Wireless Broadband Figure 11 Plugging the wireless modem into the correct Virtuo USB port NOTE On Virtuo I II and Playdium jukeboxes you must plug the modem i...

Page 12: ...y the jukebox and the wireless network You should see green bars and a dBm value under the WIRELESS CONNECTION area Additionally the network status LED for Wireless QoS should read either 4G LTE if yo...

Page 13: ...ssible 10 Once the antenna is in place and providing the strongest signal you can get route its cable outside the jukebox Do not coil gather or bunch up the slack in the cable and then tie it inside t...

Page 14: ...ay also be reduced in number and more yellow in color Figure 14 Lower than recommended Quality of Service It is important to determine within the first few days of your contract whether or not the low...

Page 15: ...not on the jukebox s hard drive some songs may be on the hard drive even though they are not part of the jukebox s local favorites Your best bet is to search for the least popular or least known artis...

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