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Problems and Solutions
Cannot connect to the Wi-Fi Network
a) Common Causes
• Incorrect passcode / password for the selected Network.
• Location of the Radio has a weak Wi-Fi signal – if
possible check with another Wi-Fi connected device in
the same location or move to a location closer to your
router.
b) Unusual Causes
• Incorrect Network security encryption – Radio supports
WEP, WPA and WPA 2
Cannot play UPnP or DLNA Files
• There is no UPnP or DLNA server.
• The UPnP server is not streaming files over the Wi-Fi
Network.
• The server is not correctly configured to allow sharing of
files over the network
Internet Radio has interruptions (drop outs)
• Wi-Fi Channel interference – incorrect region selected
Configuration>Network>Wi-Fi Channels.
• Weak Wi-Fi signal – check the Wi-Fi symbol (bottom left
hand side of LCD display) for a minimum of two “Bars” -
add a Wi-Fi Extender to the Network if necessary.
• Radio Station has interrupted streaming – check by
trying a stations in the Skytune> Globe Most Popular list.
• The Internet connection does not have sufficient
bandwidth (capacity) to support all the devices
connected to the Network when operating at the same
time or is experiencing excessive error rates – have the
