Trouble Shooting
Cannot connect
to Wi-Fi
network
Network down
Router restricts
access to listed
MAC addresses
Insufficient Wi-Fi
signal strength
Unknown encryption
method
Firewall preventing
access
Problem
Cause
Solutions
• Confirm that a Wi-Fi or Ethernet
Wired connected PC can access
the internet (i.e. can browse the
web) using the same network.
• Check that a DHCP server is
available, or that you have
configured a static IP address on
the radio.
• Check that you firewall is not
blocking any outgoing ports. As a
minimum the radio needs access to
UDP and TCP ports 80,443 and
8008, DNS port 53.
• Obtain the MAC address from
Configuration > Information
>
Network > Wi
-
Fi
MAC and add to
the allowed equipment list on your
access point.
Note
:
The
radio
has
separate
MAC
address
for
wireless
networks.
• Check distance to router; see if a
computer can connect to the
network in this location
• Optimize the distance of the
router’s location. Always place the
radio close to the router within 2
meters to setup.
• Change encryption method on
router.
• The radio supports WEP, WPA,
WPA2
-
17
-
• Windows Media Player:
varies—non-Microsoft fire walls
may require configuration for
UPnP.
• Try other routers and see if the
radio can connect, or if hotspot is
available on your mobile device,
try to see if it cannects.
