Observer AWS3155, User Manual

Page: 81 / 86

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TROUBLESHOOTING
Problem
Live screen has no icons.
System has locked up.
Problem playing videos on
a PC.
The camera’s signal
status icon shows no
bars.
Cannot remotely access
recorded files.
Not receiving Email Alerts.
Touch Screen not
working.
Possible Solution
Screen lock may be activated, tap the power button to
unlock the screen.
Turn off the monitor and restart. If power button does not
respond, use a pin to press the reset button located on
the side of the monitor.
The video files play with a Quicktime
®
player. Download
this free player from www.apple.com.
Make sure the camera is plugged in and the red LED is
on, see page 13.
Make sure the camera is paired to the correct channel,
see page 25.
Re-pair the camera to the monitor.
Move the camera closer to the monitor; it might be out of
range or flip the Antenna of the monitor and/or camera to
obtain best possible reception.
Make sure the monitor is connected to the internet, see
page 52.
Make sure the time zone is set correctly for the monitor,
see page 44.
Make sure to set the Port to 465 and the smtp to
smtp.gmail.com.
Unit is in Lock mode, press the Power button once to
unlock.
Unit is in Start (Vacation) mode, see page 39.
Unit is set to internet, which will allow limited Touch Screen
operation, see page 52.