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8 Support

The sub-modules of this function module are Manual, FAQ, Log Upload, Team Viewer,
Abnormal Feedback, and OBDSTAR APP.

8.1 Manual

For the first time use, the user can see the download prompt after tapping

[Manual]

on the

Support main page. Download to view the content.

Summary of Contents for MT502

Page 1: ...hall not be liable for any direct indirect special incidental damages or any indirect economic damages including but not limited to loss of profits NOTE Before operating and maintaining the device ple...

Page 2: ...le power distribution box as strong electromagnetic interference may cause damage to the device Please keep this product away from magnetic devices as radiation from magnetic devices will erase the in...

Page 3: ...clean and secure Radio waves generated by this device may affect the normal operation of implantable medical devices or personal medical devices such as pacemakers cochlear implant hearing aids If you...

Page 4: ...nd Buttons 8 3 4 Powering Off 9 3 5 Reboot 9 4 Diagnostic Operation 9 4 1 Establishing Vehicle Communications 9 4 1 1 Connecting to the Vehicle 10 4 1 2 Communication Failure Prompt 10 4 2 Diagnostic...

Page 5: ...bpage to Bookmarks 36 10 2 5 Creating New Pages 36 10 2 6 Customizing Browser Settings 37 10 3 Calculator 37 10 4 Gallery 37 10 5 Clock 37 10 5 1 Alarm 37 10 5 2 Timer 38 10 5 3 Stopwatch 38 10 5 4 Cu...

Page 6: ...etting the Date Time 42 10 13 Restoring Factory Settings 43 10 14 Storage 43 11 Scanner Care 43 12 Usage of the Battery and the Charger 44 13 Order Notification 44 14 Customer Service Center 44 15 War...

Page 7: ...ons For example Tap OK 1 1 2 Jargon The term select means to highlight a button or menu item and tap it to confirm the selection 1 1 3 Tips and Notes This manual uses the following messages Tips Tips...

Page 8: ...oducts 2 1 Intelligent Diagnostic Scanner 2 1 1 Interfaces and Functions Fig 2 1 1 1 Front View of the Device 1 5 LED Capacitive Touch Screen 2 TF Card Slot 3 DC Charging Interface 4 USB Port 5 Interf...

Page 9: ...y When the battery is fully charged it can support 4 5 hour long on screen data viewing The device can be powered from a wall outlet using the AC DC power connector The AC DC power connecter supplies...

Page 10: ...or to place an order 2 1 5 Specifications Operating System Android 5 1 1 CPU RK3128 Quad Core ARM Cortex A7 1 2Ghz Battery 2600 mA lithium ion battery Expansion Memory Card 32G Micro SD TF card suppo...

Page 11: ...r button on the top right of the device for three seconds to power it on After the startup animation and welcome interface are displayed the Disclaimer window will automatically pop up Scroll down to...

Page 12: ...touch screen Diagnostics are primarily guided by menu selection so the user proceeds through a series of question option selections to perform diagnostic actions or data searches The following chapter...

Page 13: ...n token information etc Marine DIAG It is used for marine diagnosis ODO METER It is used for recalibrating odometer Upgrade It is used for diagnostic software update ECU Flasher This function is to re...

Page 14: ...n Table 3 3 Screen Locator and Buttons Name Icon Description Screen Locator It indicates the location of the screen you are viewing in orange Swipe left and right on the screen to flip through the fro...

Page 15: ...Reboot a Press and hold the Lock Power button for 2 3 seconds b After selecting Reboot the system will reboot in a few seconds 4 Diagnostic Operation The diagnostic program establishes a data connecti...

Page 16: ...nnecting to a Non OBD II Vehicle Connecting to a non OBD II vehicle requires a combination of the test main cable and a vehicle specific adapter Non OBD II vehicle connections can have the following t...

Page 17: ...e As communication interruption may cause damage to the vehicle ECU it is necessary to ensure that the test main cable is well connected with the smart device and the vehicle in the process of diagnos...

Page 18: ...12 If you are a new user select the Register button in the lower right corner and proceed to the user registration interface...

Page 19: ...in each field After that you will be prompted with Registered successfully Tap Login now 5 2 User Login If you have already registered as a member fill in your account number and password then tap Lo...

Page 20: ...e necessary information in the Password Recover popup window and you will be able to log in with your new password 5 3 My Info If you have already registered your personal information will be displaye...

Page 21: ...15 You can check dealer contact info by tapping on the Show Info in the Dealer Code column By tapping Edit in the lower part of the My Info page you can edit your personal information...

Page 22: ...16 You can tap on Change Password to change passcode 5 4 Recharge CREDIT The Recharge CREDIT tab displays contact information through which you can contact the Company for recharge...

Page 23: ...17 5 5 Authorization Center The portal to manually subscribe to the annual service has been cancelled You can contact your dealer for details...

Page 24: ...story to view your order records 6 Upgrade Users can download the basic data required for diagnosis vehicle diagnostic software data package etc in this function module NOTE Software shown in the illu...

Page 25: ...collection of software you frequently use and have added to Favorites tap the button Favorites in the lower left corner to select and tick the relevant software After selecting all the software that n...

Page 26: ...ease try again after download finished And the upgraded software will display a green dot indicating completed downloads 7 Data Management The user can select Data Management in the DP main interface...

Page 27: ...files and USB disk files through this function 7 2 DataStream Playback a The user can check the data stream recorded during diagnosis including those recorded actively by the user and those triggered...

Page 28: ...els a Tap on the Uninstall Model in the main page of the Data Management to open the page b The list on the left is classified by DP function and different models are equipped with different DP functi...

Page 29: ...in the upper right corner can help with quick searches by date or time d Tap Enter can check the details of the diagnose report and tap the upper left button or the lower left one to return to the pr...

Page 30: ...the Data Management The following picture is an effect image of the main page of the Picture Viewer 2 This page contains the screenshots took by the user 7 6 File Management Users can manage U disk fi...

Page 31: ...s function module are Manual FAQ Log Upload Team Viewer Abnormal Feedback and OBDSTAR APP 8 1 Manual For the first time use the user can see the download prompt after tapping Manual on the Support mai...

Page 32: ...cting FAQ on the Support main page you can see the content of FAQ 8 3 Log Upload After selecting the Log Upload on the Support main page the user can see the screen shown in the figure below Tap Uploa...

Page 33: ...on TeamViewer on Support page After you fully read the EULA the DPA and the Privacy Policy tap the Agree and Continue button then follow the instructions and you will eventually see a screen showing...

Page 34: ...Pending is the record that the user has tapped the Save button to save locally but has not uploaded b If there are many records you can use the search box in the upper right corner to quickly find and...

Page 35: ...will pop up Scan the QR with your cellphone then you can download OBDSTAR app to enjoy OBDSTAR s service on your mobile 9 Settings This function module contains VCI Info Language Unit Workshop Networ...

Page 36: ...software version and device QR code 2 This QR code can be used when binding this device with OBDSTAR APP Note This QR code can only be displayed when the device is connected to the Internet 9 2 Langu...

Page 37: ...user can see the page as illustrated below You can select the Metric or English unit on this page and the units displayed in all functions will follow your selection 9 4 Workshop After tapping Worksho...

Page 38: ...ge and confirm the prompt info to start the test The content to be detected includes network connection status DNS resolution status server 1 status and server 2 status If the item being tested is nor...

Page 39: ...enu the user can see the screen as shown in the following picture If the device is frozen due to insufficient space you can try tapping Clear Cache to solve the problem 9 7 System Settings After tappi...

Page 40: ...34 9 8 DC Calibrate 9 9 About After tapping About on the Settings main page you can see the ECU information and Disclaimer...

Page 41: ...p select Settings Wi Fi b Tap the toggle switch If the switch turns green blue it indicates that Wi Fi is activated 10 1 2 Connecting to WLAN The system will automatically detect and show available ne...

Page 42: ...o BOOKMARKS or SAVED PAGES according to your needs to directly select sites you have visited before b Once the page is open slide your finger on the screen to view the content 10 2 3 Zooming In Out Co...

Page 43: ...pe right to view the previous photo and left to view the next 10 5 Clock Expand the hidden menu at the bottom of the desktop tap the clock icon Its functions include alarm clock timer stop watch setti...

Page 44: ...ct to delete it Tip An alarm will go off when the time is up 10 5 3 Stopwatch a Select STOPWATCH in the main menu of the Clock b Tap to start the count or tap to pause c Tap the stopwatch will display...

Page 45: ...pen it In the left side menu tap select Local Homepage You can see internal_sd internal storage and usb_storage external storage in the middle of the screen c Open internal_sd internal storage select...

Page 46: ...USB drive will be displayed See an example below Paste the copied folder or file to the desired location e After everything is done just pull out the USB flash drive 10 7 OTA Over the Air Technology I...

Page 47: ...n Rotation a Go to the home main menu select Settings Display b Scroll down the menu and select When device is rotated then you can choose Rotate the contents of the screen or Stay in landscape view 1...

Page 48: ...tings Apps Scroll the screen from left to right to show the RUNNING tab b The following operations can be done View the currently running applications Select any app to manage it or stop its service 1...

Page 49: ...es dry Do not use a microwave oven or other external heating equipment to dry it Do not subject the device and its accessories to strong shocks or vibrations so as not to damage the device and its acc...

Page 50: ...the battery from leaking overheating igniting or bursting If the battery leaks do not expose your skin or eyes to the leaked liquid if the leakage gets on your skin or in your eyes rinse immediately...

Page 51: ...l or consequential damage caused by misuse improper operation or improper installation of the device Because some countries or states do not allow limitations on the duration of implied warranties the...

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