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2.5
P
ayment queries
2.5 Payment queries
1.
Click ‘View payments’
2.
Change the payment ‘Status’ to ‘Completed’ from the
drop down menu
3.
Click ‘Display’ to view a list of completed payments
4.
Click on any of the payments that you would like more
information on
5.
Click on ‘Transaction query’ to proceed
6.
Select the question(s) you have in relation to the
selected transaction
7.
Click ‘Next’ to proceed
8.
Once you have checked that your request is complete,
click ‘Send’
9.
Click ‘Finish’ to complete your request
10. You will be returned to the original transaction screen
1. Click ‘View payments’
2. Change the payment ‘Status’ to ‘Completed’
from the drop down menu
3. Click ‘Display’ to view a list
of completed payments
4. Click on any of the payments that you
would like more information on
