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Hello

This guide tells you how to get started with your Vega and how it works with the 
Help at Hand service.

Your Vega works in two different ways:

•  You set it up yourself through the Help at Hand website.

•  An organisation sets it up for you.

If you got your Vega from an organisation, a staff member might already have set 
up a profile for you on the Help at Hand website.

If you’re setting up the Vega yourself, go to the Help at Hand website to set up 
your profile. Read the Help at Hand website guide to find out how to do that (or 
read how to change your settings if your profile’s already set up).

On the website, you can set up information like what you want us to do in case 
of a serious incident or situation, and where you‘d like your safe zones to be. Any 
settings you save online will work hand-in-hand with the Vega, so make sure 
everything there stays up to date. Or you can ask the organisation that gave you 
the Vega to do it for you.

Once you’ve set everything up online, your Vega will be ready to do exactly what 
you need it to.

If you’re unsure about anything, get in touch with the organisation that gave you 
the Vega.

Contents

What’s in the box ..................................................................................................... 5

Your Vega’s features ................................................................................................ 5

Get set up .................................................................................................................. 6

 

Setting up the base station ................................................................................ 6

 

How to charge your battery .............................................................................. 7

 

Charging your Vega ........................................................................................... 8

Start using your Vega .............................................................................................. 9

 

Using the Vega indoors ...................................................................................... 9

 

Using the Vega outside ...................................................................................... 9

 

Where you are .................................................................................................... 9

 

Using the safe zone or no-go zones .................................................................. 9

To send for help ...................................................................................................... 10

 

Press the red button ......................................................................................... 10

 

Getting in touch with you ................................................................................ 10

 

Sharing your location ....................................................................................... 10

How does that feel? ............................................................................................... 11

 

Changing to a shorter strap ............................................................................. 11

 

Changing to the locking strap ......................................................................... 12

 

Attaching the Vega to a belt clip ..................................................................... 12

Vega help ................................................................................................................ 13

Summary of Contents for Vega

Page 1: ...h Road Slough Berks SL1 4DX Registered in England and Wales No 1743099 That s also the address for our registered office All the information s correct at the time of going to print September 2011 O2CN1386N 09 11 Help at Hand Your Vega Guide ...

Page 2: ...here you d like your safe zones to be Any settings you save online will work hand in hand with the Vega so make sure everything there stays up to date Or you can ask the organisation that gave you the Vega to do it for you Once you ve set everything up online your Vega will be ready to do exactly what you need it to If you re unsure about anything get in touch with the organisation that gave you t...

Page 3: ...2 or get in touch with the organisation that gave it to you Before you start using your Vega there are some important things to remember Your Vega relies on network coverage If you go where there s no coverage it won t work Your Vega uses location services to find you if needed These can vary in their accuracy We may disconnect the service if there is misuse such as repeated pressing of the panic ...

Page 4: ... is in its normal position on the base and that the blue light is on When the battery pack s charge is running low the red light will start flashing The Vega runs in economy mode meaning it uses less power inside the home zone but you should still recharge it every day Charging your Vega You can only recharge the Vega s built in battery by using the battery pack Before charging the Vega make sure ...

Page 5: ... two seconds The alarm response centre will be alerted It might take up to 60 seconds to get through to the person on the other end Someone from our alarm response centre will speak to you through the Vega s loudspeaker and check that you are alright If the alarm response centre contact you but you can t talk and they are worried about you they will do what you asked them to do in an emergency acc...

Page 6: ...ut the four screws from the back of the support 2 Once you ve done that take the support away from the Vega 3 Remove the shorter strap by taking the steel pin out of the part that s attached to the support Bear in mind it might be quite difficult to do the first time 4 Get your chosen strap with holes in and push it through the holes in the support 5 Feed the steel pin through the small holes at t...

Page 7: ...isation or service provider that gave it to you There s a space on this page for them to add contact details Or look online at www o2 co uk support The organisation that gave you the Vega should fill this in Please get in touch with Name Phone number Address Email 14 13 ...

Page 8: ...16 15 ...

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