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Q: My mobile doesn’t recognise that the memory card has
been inserted. What’s wrong?
A: Make sure the card has been inserted correctly and that
it clicks into place. Refer to page 24 for further details.
Q: What type of networks are supported?
A: Check the technical specifications on page 196.
Q: Can I use my mobile inside a car?
A: Please refer to ’Driving Safety’ on page 206.
Q: How do I clean my mobile if it becomes soiled?
A: See ‘Mobile care’ on page 201.
Q: My mobile has been lost or stolen. What do I do?
A: Contact O
2
Customer Service immediately to bar your
mobile and prevent misuse. If your mobile has been stolen
you should report the incident to the local police.
Q: How do I reset my mobile to factory defaults.
A: Enter the Settings menu and scroll to ‘Restore settings’
and when prompted enter the code.
Q: My mobile displays ‘NO NETWORK’, what does
this mean?
A: You are outside network range or there is no clear path
to the transmitter. If you are inside a building, try moving
towards a window.
Q: Some calls are not processed. What is wrong?
A: A call bar has been set to restrict mobile usage. Check
call barring and cancel as necessary.
Q: Someone else is receiving my calls. What is wrong?
A: The mobile has been set to forward your calls to anoth-
er number. Cancel call forwarding as necessary.
Q: Can I send and receive emails and surf the Mobile
Internet on my mobile?
A: Yes. Your mobile has WAP capability, which means
that you can access the Mobile Internet from your
mobile. For sending and receiving emails, please contact
O
2
Customer Service.
Q: What is ITAP?
A: ITAP text input is a predictive text editor that allows you
to type using just one click per letter and saves you time
when writing SMS, text entries, etc.
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