Troubleshooting
Before you call for service, please review the potential problem / possible causes and
remedies shown in the table below.
Nothing works
Rangetop is not connected to the electrical
power.
Power supply is not energized.
Have rangetop connected to a properly
sized electrical power supply by a
qualified electrician.
Have an electrician check the power
supply, including the house circuit
breaker, wiring and fuses
Top burners do not
light or do not burn
evenly
Plug on range is not completely inserted
in the electrical outlet.
Burner holes on the side of the burner
may be clogged.
Make sure the unit is properly
connected to the power supply
Remove the burner heads and clean
them. Check the electrode area for
burned-on food or grease.
Burner flames very
large and yellow.
Burner bezel ports are clogged.
Burner ports or burner caps are not
positioned properly.
Cooktop is being operated with the
wrong type of gas.
Regulator is not installed, is faulty, or is
set for the wrong type of gas.
Clean burner bezel ring ports with
straightened paper clip, needle, or wire.
Remove and carefully re-install burner
bezel and caps.
Ensure that the type of rangetop matches
the natural gas supply.
Check installation, replace regulator, or
set regulator for proper gas.
Sparking but no
flame ignition.
Gas shut-off valve is in the ‘OFF’
position.
Turn shut-off valve to the ‘ON’ position.
Igniters spark
continuously after
flame ignition.
Power supply polarity is reversed.
Igniters are wet or dirty.
Have polarity corrected.
Dry or clean igniters.
Burner flame goes
out at low setting.
Low gas supply pressure.
Air intake holes around knobs are
obstructed.
Contact gas company.
Remove obstruction.
Foods over-cooked
or under-cooked
Incorrect cooking time or temperature.
Adjust time, temperature, or rack
position.
‘Cracking’ or
‘Popping’ sound.
This is the sound of metal heating and
cooling.
This is normal.
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