6 Warranty and support
5.7.2
Troubleshooting
If you are not able to connect from the remote client application to the Quadro VCA, perform
the following steps:
1
Check that the firewall on both the client and server sides have ports
11000
,
443
and
9090
unblocked. If necessary, check with your network system administrator on how to
unblock these ports.
2
If all ports are unblocked and the application can still not connect, follow these steps:
2
.
1
Login as user
iray
on the Quadro VCA and check if Iray has started by searching
for the string
remote_server
in the list of running processes:
ps -ef
|
grep remote_server
2
.
2
If that process is not running, check the logfile
/home/iray/cm/cluster-manager.log
on the reserved node.
2
.
3
If the log entries in
/home/iray/cm/cluster-manager.log
indicate multicast
traffic problems, contact the network administrator. It is possible that multicast
traffic may have been disabled on the local Ethernet switch. Also check the default
route on the system.
3
Check if the VCA nodes can
ping
each other on the Ethernet interfaces. If this does not
produce in a live connection, check the default route on your Quadro VCA.
4
It must be possible to confirm a network connection using
ping
to all VCA nodes. If
this is not possible, check the connections of the InfiniBand cables.
5
To stop, start or restart Iray or the VCA Manager manually, run the following shell
commands on all VCA nodes:
/home/iray/cm/nvvca-cm [-s] start [-k] stop [-r] restart
6
Check if the processes
cluster_manager
and
nodemgr_listener
are running
7
To contact the Quadro VCA support team, send email to:
6
Warranty and support
See the following documents:
Quadro VCA software end user license agreement:
http://www.nvidia.com/vca/eula
Quadro limited hardware warranty — VCA:
http://www.nvidia.com/vca/hw-warranty
MetaSL users:
If you have MetaSL shaders that you want to use, they must be manually
installed on each VCA. Please note that support for MetaSL will be deprecated in the near
future and it is recommended that you switch to MDL (MDL materials do not have to be
installed on the VCA). If you require more information, contact the Quadro VCA support
team at
.
©
1986,2015 NVIDIA ARC GmbH
Quadro VCA — Installation Guide
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