19
Obtaining Customer Service and Parts
STEP 1 - Identify the problem.
Speak with the person who reported the problem to get a good understanding of the
problem.
STEP 2 - Verify the problem.
Inspect the cross trainer, and determine what parts may be required to correct the
problem. Figures and parts lists may be obtained from the NuStep, LLC. web site or by
contacting customer service.
STEP 3 - Contact Customer Service.
Please have the serial number and a complete description of the problem so our
product specialists can better assist you.
Product specialists can be reached via e-mail, phone or fax at:
E-mail:
Phone:
800.322.4434 or
734.769.4400
Address:
NuStep, LLC.
5111 Venture Drive
Suite
1
Ann Arbor, MI 48108 USA
Web:
NUSTEP.COM
Customers outside the US and Canada, may obtain customer service by contacting their
local NuStep distributor.
T4r Warranty
To view your warranty online, go to: NUSTEP.COM
If you have any questions about your warranty, please contact customer service, 800.322.4434
or [email protected].
For international customers, please contact your local distributor for warranty details.
