Canicalm Excel technical support
www.numaxes.com
maj 07/2020 - 4/4
Check that you are using the right length of contact points.
Two different series of contact points are supplied with the product. The length of the contact points
must be sufficient to have proper contact with the dog’s skin in ord
er to ensure good barking detection
and good transmission of the stimulations.
If you have a long-haired dog and the short contact points fitted to the collar in the factory are
inadequate, remove and replace them with the long ones supplied.
A moderate manual screwing is sufficient. Do not use a key to tighten or loosen them; it could damage
some components underneath.
If necessary trim the hair on your dog’s neck.
Maintain your product regularly.
−
Do not use volatile liquids such as solvent or benzene to clean the product. Use a soft cloth
slightly moistened with water or a neutral detergent.
−
The strap can be washed with soapy water.
−
Remove the battery if you are not using the collar for 3 months or more.
−
Never leave a discharged battery in the collar.
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If you are
looking for an owner’s manual,
you can download a copy at
If the problem cannot be fixed with the steps provided,
do not hesitate to contact NUM’AXES
.
When calling for service, you will need the following elements:
−
model of your product (indicated on the product or its packing)
−
serial number (listed on the product label)
−
your product close by
ZAC des Aulnaies - 745 rue de la Bergeresse
CS 30157
45161 OLIVET CEDEX
FRANCE
Monday - Friday: 9h-12h / 14h-17h
Phone +33 (0)2 38 69 96 27
Fax +33 (0)2 38 63 31 00
