3
New users and those upgrading from CSDK versions older than 12.0 should:
1. Enter the Authorization Code and the Product Code. These are 16-character strings, to be found on the
CD-envelope or in the delivery e-mail.
2. If you had a previous SDK, your customer ID and registration data may already appear. If your Customer ID
does not appear, but you know it, please enter it and press
Find my ID
, to call up your registration data. If you
have no Customer ID, please enter registration data (some fields are compulsory).
3. When all information is ready, press
Get Key
. A message confirms that activation was successful. This means
the central server has taken your data and has generated an activation key (and if required a Customer ID) and
transferred them to your machine.
4. Go to the
Show Licenses
panel and check that all expected licenses and features are listed.
Those upgrading from CSDK 12.0 with its permanent license on the computer should:
1. Find a Customer ID displayed, along with registration data. If there is no Customer ID, enter it if you know it,
or enter registration data then press
Find my ID
.
2. You should not have to enter license codes, since these are already stored.
3. Go to the
Show Licenses
panel and check that all expected licenses and features are listed.
4. If you do not see licenses, your previous license has not been detected. This would occur, for instance, if you
re-installed your computer system during the shift from version 12 to 12.5. In such cases, please return to the
On-line Registration panel, enter your license codes again, supply other data as required and press
Get Key
.
Activation troubleshooting
•
Online registration
is the first choice offered by the License Manager.
• If the ping test fails, check your own internet access. The license manager server is designed for 24/7
operation; however if your access is in order, try again later.
• Check again that the serial number and license codes were entered correctly.
•
Proxy registration
is available if online activation still fails. Make sure all required information is entered,
then press the
Save Proxy
button. This saves the information to an LMX file you can submit to ScanSoft inside
the web-based support system to be found under Products/Capture SDK/Support&Downloads. You will
receive an LMZ file containing your activation key. Open it by pressing the
Load Key File
button.
•
Offline registration
is offered in a separate panel, as a last resort. This presents information you must have to
hand when you call the ScanSoft help line: the computer ID and a code entry number that defines your current
License Manager session. You will also need the two license codes and a customer ID (or in its absence
registration data). You will be told an activation key. Type this into the space provided and press
Enter
.
Please consult the Addendum.pdf or the web site if you need to migrate your Capture SDK to a different
computer, or if you want to install the version 12.5 on a different machine from the one version 12 was
running on.
The license activated by the Authorization and Product codes relates only to evaluation or development
activities. These are governed by temporary or permanent licenses, respectively. The rights of end-users to
use completed and distributed applications are covered by separate runtime licenses. For information on
these, please consult the documentation or the ScanSoft web site.
CSDK12_5_web.fm Page 3 Monday, November 15, 2004 5:10 PM
