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Sybaritic, Inc. Product Warranty
Oxy Oasis Facial System
Product Warranty Term
This One Year Product Warranty will expire 12 months from the Original Purchase Invoice Date.
General Terms and Conditions
Sybaritic, Inc. (hereinafter “SYB”) agrees to provide warranty service according to the terms and conditions set forth
in this document.
1. ACTIVATION: This Product Warranty shall become effective upon the original purchase date on the invoice.
2. SERVICES INCLUDED IN THIS AGREEMENT ARE:
a) Telephone support from SYB Technical Service Team between the hours of 7:30 A.M. through 5:30
P.M. CST Monday through Friday.
b) Labor and Parts with the exception of Consumable and Accessories.
c) Product Warranty Owner must provide SYB with reasonable opportunity (as determined by a SYB
Technical Representative) for verbal troubleshooting with the Owner or Owner’s Representative
prior to assignment of an on-site Technician or shipment of any parts. It is at the discretion of SYB
Technical Services Management to make the determination to either assign an on-site Technician
or require the equipment to be returned to SYB for evaluation and/or repair.
3. SERVICES
NOT INCLUDED, BUT NOT LIMITED TO,
IN THE PRODUCT WARRANTY ARE:
(a) Service resulting from operator misuse, abuse, unreasonable wear and tear, negligence, error due
to the customer’s prior refusal to perform a recommended repair.
(b) Service resulting from customer error in not performing equipment maintenance procedures.
(c) Service due to modifications made by the customer that were not approved by SYB.
(d) Service resulting from facility caused malfunctions including environmental conditions.
(e) Service resulting from any acts of war, terrorism, natural disaster or other force majeure.
(f) This Product Warranty does not cover the Sprayer Gun as this is considered a consumable item
and has a separate limit 3 month warranty.
(g) If a product is not covered by warranty, customer will sign an Authorization Repair Work Order of
the evaluated findings and estimation of required work to bring the equipment up to manufacturer
specifications.
4. COVERAGE HOURS: The service hours covered under this agreement are 7:30 A.M. to 5:30 P.M. Monday
through Friday local time, excluding holidays and weekends. Any service that is performed outside of the
normal service hours will be billable at the SYB published Time and Materials Rates when the service is
rendered.
5. RESPONSIBILITY: SYB is not responsible for acts of war, terrorism, natural disaster or other force majeure
or failure of services supplied by third party contracted or other sources. SYB agrees to respond in a timely
manner, but cannot be held responsible for transportation delays. Furthermore, SYB cannot be held
responsible for interruption of b
usiness of either party due to any other causes beyond SYB’s control or
revenue lost down to downtime of equipment.
6.
CUSTOMER’S RESPONSIBILITIES: The Customer is responsible to:
a) Maintain the equipment in an environment suitable for the operation of the equipment as instructed
in the applicable Operator’s Manual.
b) Maintain the proper electrical power requirements as recommended by SYB.
c)
Follow all operating instructions as indicated in the applicable Operator’s Manual supplied by SYB.
d) Allow SYB to implement any recommended engineering change deemed necessary by SYB.
e) Not make any modifications to the equipment that are not approved by SYB.
f)
Customer agrees not to employ or engage a direct or 3
rd
party service technician or organization
that is not certified to service SYB Equipment. Customer further agrees that any needed SYB
service resulting from the unauthorized repairs performed by a direct or 3
rd
party technician or
organization not certified by SYB, will be billed to Customer at the current SYB published Time and
Materials Rates and will not be covered under this Product Warranty.
