External influences, such as power failure surge, lightning, flood, fire, accidental damage or other events
beyond nRuiT's control.
Use of non-specified and / or incompatible components like batteries, inverters, rectifiers or PCS.
Any damage to the product caused by goods / other products (including any part ) incorporated, installed or
used together with the products.
No report to nRuiT or nRuiT authorized service partners within 2 weeks after product failure.
Product defects due to the updating of national or regional laws and regulations.
When the product is sold to the end user, the defects cannot be overcome under the technical conditions.
The user fails to provide the correct product serial number or the product serial number cannot be decoded or
modified without nRuiT's permission.
When the product is turned off, it does not meet the storage requirements.
2-4. Warranty Service
The buyer shall contact the installer directly to avoid additional problems with the product.
Note: in shutdown mode, the product cannot protect itself from self-discharge.
3.
Out of Warranty Policy
Products damage which is not caused by seller, nRuiT shall provide charged service, including all the expenses of such
as material cost, labor cost, warehouse cost, transportation cost, customs duties, analysis cost, management overheads,
disposal expense (If necessary) and so on.
4.
About Service Products/Parts
Service products/parts are able to be used as new or refurbished condition which performance is equal to or higher than
defective Products and guaranteed by nRuiT.
In the event the Products are not available in the market anymore, nRuiT, at its option, may replace it with different
kind of product with equivalent functions and performances.
5.
Product Recycling Service
Customers are provided with product recycling services after the end of product life cycle by nRuiT
. The judgment
condition at the end of the life cycle is that the existing maximum capacity of the product is less than or equal to
60% of the nominal capacity of the product.
6.
Claim Payment Policy
Returns of any products will not be accepted unless nRuiT authorizes them in writing in advance. The written
authorization shall include the product model name, defect and / or fault description, serial number on the product label
on the back of the product and the installation date.
Buyers who are unable to contact the Authorized Reseller from whom the Product was purchased should contact nRuiT
by send mail to
suppor[email protected]
7.
Contact nRuiT
Website for submitting service application form:
nRuiT service email
：
suppor[email protected]
nRuiT complaint and suggestion email
：
customer[email protected]
Summary of Contents for Powerporter 12.2kWh
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