NRG USER MANUAL
SymphoniePLUS3 User Guide
SymphoniePLUS3_DataLogger_Manual
Rev. 17
[email protected] | Page 135
31 December 2018
Internet Error Codes as Displayed by SymphoniePLUS3 Logger
Rev 009 iPacks and higher are capable of reporting numeric Internet error codes on the logger display.
The iPackGPS offers enhanced descriptive text error codes as shown in the table below.
The error code is the last message displayed if data transmission is unsuccessful. The user can also
review the iPack status screen to see the error code. In addition, these error codes are stored in the
.RWD data file(s) corresponding to the date that the error(s) occurred.
The error codes are useful tools in determining the source of a transmission problem. These error codes
are trapped by the Internet processor inside the iPack.
The error codes do not necessarily give a specific resolution to a particular issue. However, they will
point you to the set of settings most likely causing the problem and give you an indication of the phase
of the calling process in which the problem was encountered.
If you receive an error code not listed below, please contact NRG Systems for assistance.
iPackGPS Event Codes
Displayed Message
DISPLAYED
NUMBER
Recommended Action/Event Details
CONTACT_NRG_ERR
Contact NRG Systems for assistance.
DNS_ERR
2102
DNS server not responding.
INVALID_IPSTRING_ERR
2103
Incorrect format of server name.
SNTP_ERR
2104
Incorrect Time Server Name or Time Server not responding.
PPP_ERR
2105
Incorrect User Name or User Password.
MODEM_ACTIVE_ERR
2106
Internet service is active and modem already in use.
PPP_OPEN_ERR
2108
Unable to open PPP session; bad or missing APN, User Name, or User
Password.
PPP_CONNECT_ERR
2112
PPP connection lost, inadequate antenna signal strength or antenna
unplugged.
PPP_AUTHFAIL_ERR
2113
Incorrect User Name and/or User Password.
PPP_PROTOCOL_ERR
2114
Bad or missing APN, User Name, or User Password.
PPP_CLOSED_ERR
2115
PPP session closed.
NOT_SUPPORTED_ERR
2116
No Ethernet connection available.
MAIL_IN_PROGRESS_ERR
2121
Email transmission already in progress.
KEY_MATCH_ERR
2122
Patch password email subject field incorrect.