Novell Sentinel Rapid Deployment 6.1, Installation Manual

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Troubleshooting Tips
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Troubleshooting Tips
This section gives you a list of troubleshooting suggestions that can help you resolve some of the
Sentinel 6.1 Rapid Deployment installation issues.

Section B.1, “Database Authentication Fails on Entering Invalid Credentials,” on page 79
 Section B.2, “Sentinel Web Interface Does Not Start Up,” on page 79

Section B.3, “Remote Collector Manager Throws Exception on Windows 2008 When UAC is
Enabled,” on page 80
B.1 Database Authentication Fails on Entering
Invalid Credentials
Common Cause: Database authentication fails if an invalid LDAP server hostname or IP address is
entered while configuring Sentinel 6.1 Rapid Deployment server for LDAP authentication.
Action: Ensure that a valid LDAP server hostname or IP address is entered.
B.2 Sentinel Web Interface Does Not Start Up
Common Cause: You have installed Sentinel 6.1 Rapid Deployment on a machine where an
Identity Audit process is either running, or its uninstall is incomplete.
Action: Sentinel 6.1 Rapid Deployment and Novell
®
Identity Audit cannot be installed on a same
machine. Before you install Sentinel 6.1 Rapid Deployment on the machine where Identity Audit is
installed, ensure that you uninstall Identity Audit completely.
If the Identity Audit processes are not completely stopped, the Identity Audit uninstall cannot be
completed successfully. In this case, there are chances for conflicts either in installing Sentinel 6.1
Rapid Deployment or in starting its applications.
1 Run the following command to shut down the Identity Audit services:
/etc/init.d/identity_audit stop
2 Run the following command to ensure that all the Identity Audit have stopped working:
ps -ef | grep novell
3 Stop any remaining processes manually if necessary.
kill -9 pid
4
Uninstall Identity Audit with necessary
root
permissions.
For more information, see Identity Audit Guide (http://www.novell.com/documentation/
identityaudit/identityaudit10guide/data/) .