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Novell GROUPWISE 7 - INTERNET AGENT, Manual

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Novell GROUPWISE 7 - INTERNET AGENT Manual Download Page 58

1020

GroupWise 7 Administration Guide

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NOTE: 

The Search feature is not available in the Windows 

Monitor Agent server console

 or 

the 

Monitor Agent Web console

.

2

Type the name of an agent.
or
Select 

Problems

 to list all agents whose status is other than 

Normal

.

or
Select one or more types of agent to list.

3

Select the number of instances you want listed at one time.

4

Click 

Search

.

The results display on the Search page with the same functionality as is available on the regular 
Monitor Web console pages.

Summary of Contents for GROUPWISE 7 - INTERNET AGENT

Page 1: ...Agent Consoles on page 965 Chapter 59 Configuring the Monitor Agent on page 969 Chapter 60 Configuring the Monitor Application on page 991 Chapter 61 Using GroupWise Monitor on page 997 Chapter 62 Co...

Page 2: ...964 GroupWise 7 Administration Guide novdocx en 11 December 2007...

Page 3: ...r detailed instructions about installing and starting the GroupWise Monitor Agent for the first time see Installing GroupWise Monitor in the GroupWise 7 Installation Guide 58 1 Monitor Agent Server Co...

Page 4: ...o the Agent Groups window on the left and the Agent Status window on the right Using the Agents Groups window you can create and manage agent groups the same as you can at the Monitor Agent server con...

Page 5: ...able outside your firewall while the Monitor Agent Web console can be used only inside your firewall The Monitor Web console is divided into the Agent Groups window on the left and the Agent Status wi...

Page 6: ...968 GroupWise 7 Administration Guide novdocx en 11 December 2007...

Page 7: ...monitoring existing GroupWise agents Post Office Agents Message Transfer Agents Internet Agents and WebAccess Agents You can also customize the configuration to meet your specific monitoring needs On...

Page 8: ...ring Messenger Agents on page 988 Section 59 12 Supporting the GroupWise High Availability Service on Linux on page 989 59 1 Selecting Agents to Monitor By default the Monitor Agent starts monitoring...

Page 9: ...em you can easily start monitoring all the agents running on that server At the Windows Monitor Agent server console 1 Click Configuration Add from Machine or On Linux at the Monitor Agent Web console...

Page 10: ...anywhere in your GroupWise system or another GroupWise system At the Windows Monitor Agent server console 1 Click Configuration Add Agent or On Linux at the Monitor Agent Web console click Preferences...

Page 11: ...ith Agent Groups Defined You can create additional groups and subgroups as needed to make monitoring similar agents easier You might want to create agent groups based on geographical areas on administ...

Page 12: ...nsole To rename an agent group right click the agent group click Rename type the new name then press Enter To move an agent group drag and drop it to its new location To delete an agent group right cl...

Page 13: ...r an agent group or for an individual agent if you deselect Use Parent Options 59 3 Configuring Monitoring Protocols By default the Monitor Agent uses HTTP to communicate with the agents it monitors I...

Page 14: ...ault port number is 8200 Open a New Window When Viewing Agents Select this option to open a new Web browser window whenever you display an agent Web console This enables you to view the Monitor Web co...

Page 15: ...ontacting monitored agents in the group for status information HTTP Password Provide the password if any associated with the username specified in the field above NOTE On Linux at the Monitor Agent We...

Page 16: ...when contacting servers where agents in the group run 4 Click Apply Options to Subgroups if you want subgroups to inherit these settings 5 Click OK to put the new SNMP settings into effect 6 Make sure...

Page 17: ...Agent can notify you by e mail when agent problems arise Section 59 5 1 Configuring E Mail Notification on page 979 Section 59 5 2 Customizing Notification Thresholds on page 981 59 5 1 Configuring E...

Page 18: ...of a server to relay the notification messages through The Monitor Agent should relay e mail notifications through a server that has a published DNS address 6 Click Test Notify to determine if the Mo...

Page 19: ...ne or more agents or agent groups At the Windows Monitor Agent server console 3 Click Thresholds or On Linux at the Monitor Agent Web console click Preferences Thresholds The tabs at the top of the di...

Page 20: ...for the new state 8c Select a severity level 8d Provide instructions about how to handle the new state 8e Click Close to save the new state 9 Click OK to create the new threshold 10 Repeat Step 3 thro...

Page 21: ...t the Windows Monitor Agent server console 1 Select the root agent group to set up audible notification defaults for all monitored agents or Select any agent group to set up audible notification for t...

Page 22: ...Click OK to save the audible notification settings 59 7 Configuring SNMP Trap Notification for Agent Problems The Monitor Agent can throw SNMP traps for use by the Management and Monitoring component...

Page 23: ...Web Console Accessing GroupWise agent status information from your Web browser is very convenient However you might want to limit access to that information You can configure the Monitor Agent to requ...

Page 24: ...tor Agent should allow before it stops prompting the potentially unauthorized user for a valid username and password Intruder Lockout Period Specify the number of minutes that must elapse before the u...

Page 25: ...deleted The default history log file age is 7 days Maximum History Log Disk Space Specify the maximum amount of disk space for all Monitor history log files When the specified disk space is used the...

Page 26: ...ter it gets a GroupWise agent s address from the Monitor Agent communicates directly with the GroupWise agent This process however does not work when communicating through a firewall With proxy servic...

Page 27: ...re an eDirectory replica is available 3 Click OK to add the Messenger Agent and the Archive Agent to the list of monitored agents NOTE On Linux use the Preferences Add Agents at the Monitor Agent Web...

Page 28: ...990 GroupWise 7 Administration Guide novdocx en 11 December 2007...

Page 29: ...on page 994 Section 60 4 Modifying Monitor Application Template Settings on page 995 60 1 Modifying Monitor Application Environment Settings Using ConsoleOne you can modify the Monitor Application s e...

Page 30: ...cfg file Logout URL By default if users are required to log in to the Monitor Web console they are returned to the login page when they log out If desired you can enter the URL for a different page 4...

Page 31: ...default age is 7 days Maximum Log Disk Space Specify the maximum amount of disk space you want to use for the log files If the disk space limit is exceeded the Monitor Application deletes log files be...

Page 32: ...The service provider fills the requests and returns the required information to the Monitor Application The Monitor Application merges the information into the appropriate template and displays it to...

Page 33: ...ou can modify the Monitor Application s template settings The template settings determine such things as the location of the templates the maximum amount of server memory to use for caching the templa...

Page 34: ...24 KB is sufficient to cache all templates shipped with GroupWise Monitor If you modify or add templates you can turn on Verbose logging on the Monitor Application object Log Settings page to view the...

Page 35: ...onitor Web Console on page 1001 Section 61 3 Generating Reports on page 1002 Section 61 4 Measuring Agent Performance on page 1012 Section 61 5 Collecting Gateway Accounting Data on page 1015 Section...

Page 36: ...on page 1000 Section 61 1 5 Polling the Agents for Updated Status Information on page 1000 61 1 1 Viewing All Agents After you have separated your agents into groups you can still view all agents in y...

Page 37: ...monitored agents again click View All Agents or On Linux at the Monitor Agent Web console click System 61 1 3 Viewing an Agent Server Console An active agent server console displays on each server whe...

Page 38: ...Web Console on page 929 61 1 5 Polling the Agents for Updated Status Information By default the Monitor Agent polls the monitored agents every five minutes You can change the default poll cycle as des...

Page 39: ...s all GroupWise agents that the Monitor agent is polling for status information Use the following URLs to access the Monitor Web console where network_address represents the IP address or hostname of...

Page 40: ...e Report on page 1002 Section 61 3 2 Link Configuration Report on page 1003 Section 61 3 3 Image Map Report on page 1004 Section 61 3 4 Environment Report on page 1009 Section 61 3 5 User Traffic Repo...

Page 41: ...l other domains in your GroupWise system This helps you identify inefficient link paths loops and unreachable domains All domains must be open to obtain an accurate link map of your GroupWise system 1...

Page 42: ...Available in Monitor on page 1004 Setting Up Maps on page 1005 Setting Up Regions on page 1006 Adding Agents to a Map on page 1007 Using an Image Map to Monitor Agents on page 1008 NOTE The image map...

Page 43: ...are available in the maps directory The filename of each map is displayed below it 3 Click the map that you want to set up specify a custom name for the map then click Create This makes the map availa...

Page 44: ...es are located 1 Set up at least two maps in Monitor as described in Making Maps Available in Monitor on page 1004 2 In the Monitor Agent Web console click Map to display the maps that are available i...

Page 45: ...Adding Agents to a Map Adding Agents to a Map 1 In the Monitor Agent Web console click Map to display the maps that are available in Monitor The custom name of each map is displayed below it 2 Click E...

Page 46: ...e locations 7 Continue with Using an Image Map to Monitor Agents Using an Image Map to Monitor Agents 1 In the Monitor Agent Web console click Map View 2 Click a map to view agent status or If the map...

Page 47: ...y messages a user has sent outside his or her post office The user traffic report lists all messages sent by a specified user during a specified date time range along with date time and size informati...

Page 48: ...r Agent uses XML to communicate with If the Monitor Agent must use SNMP to communicate with a domain that domain is not included in the list 3 Select the other end of the link which could be another d...

Page 49: ...must configure the Monitor Agent for performance tracking See Section 61 4 Measuring Agent Performance on page 1012 61 3 9 Connected User Report The Connected Users report lists all users that are cu...

Page 50: ...tor Domain on page 1012 Section 61 4 2 Selecting an MTA to Communicate with the Monitor Agent on page 1013 Section 61 4 3 Configuring the Monitor Agent for Agent Performance Testing on page 1014 Secti...

Page 51: ...testing messages to a specific MTA in your GroupWise system It does not matter which MTA you decide to use It could be the MTA for the domain to which the external Monitor domain is linked In the Lin...

Page 52: ...y in minutes the time interval for the Monitor Agent to send performance test messages Enable GroupWise Performance Testing Select this option to turn on performance testing Deselect this option when...

Page 53: ...shold to check the mtaLastResponseTime and mtaAvgResponseTime MIB variables The average response time is a daily average that is reset at midnight See Section 59 5 2 Customizing Notification Threshold...

Page 54: ...lecting an MTA to Communicate with the Monitor Agent on page 1013 61 5 2 Selecting an MTA to Communicate with the Monitor Agent The Monitor Agent needs to receive its gateway accounting messages from...

Page 55: ...g the Accounting Files 1 Make sure that you are set up to receive gateway accounting files For example if you want to set up a gateway accounting report for activity to and from the Internet through t...

Page 56: ...orts Gateway Accounting NOTE The Gateway Accounting report cannot be generated at the Windows Monitor Agent server console 2 Select the Internet Agent GWIA or gateway for which you want to view accoun...

Page 57: ...blem with the agent occurs the Thresholds box and the Suggestions box displays helpful information about the problem if you have set up customized thresholds as described in Section 59 5 2 Customizing...

Page 58: ...r Agent Web console 2 Type the name of an agent or Select Problems to list all agents whose status is other than Normal or Select one or more types of agent to list 3 Select the number of instances yo...

Page 59: ...for Agents No No Yes Assigning Responsibility for Specific Agents Yes Yes Yes Configuring the Monitor Agent for HTTP Yes Yes Yes Configuring the Monitor Agent for SNMP Yes Yes Yes Configuring Polling...

Page 60: ...en 11 December 2007 Link Traffic Report Yes Yes No Message Tracking Report Yes Yes No Performance Tracking Report Yes Yes No Connected User Report No Yes No Gateway Accounting Report No Yes No Trends...

Page 61: ...rt the Monitor Agent by running the grpwise ma script you can edit the MA_OPTIONS variable to include any switches you want to set Windows You can create a batch file like the following c gwmon gwmon...

Page 62: ...tion includes the time during which the Monitor Agent is checking agent status and restarting agents as needed Then the specified poll cycle begins again and continues for the specified number of seco...

Page 63: ...does not start 63 5 home Specifies a domain directory where the Monitor Agent can access a domain database wpdomain db From the domain database the Monitor Agent can determine which agents to monitor...

Page 64: ...ifies the full path to the public certificate file used to provide secure SSL communication between the Monitor Agent and the Monitor Web console displayed in your Web browser See Section 59 8 Configu...

Page 65: ...is optional Do not use an existing eDirectory username because the information passes over the non secure connection between your Web browser and the Monitor Agent See Section 59 8 Configuring Authen...

Page 66: ...er where an MTA is running The Monitor Agent can communicate with the MTA to obtain information about agents to monitor See also ipp 63 14 ipp Specifies the TCP port number associated with the network...

Page 67: ...irectory where the Monitor Agent writes its log files On Linux the default directory is var log novell groupwise gwmon On Windows the default is the GroupWise Monitor installation directory typically...

Page 68: ...itor Agent Windows Monitor Agent Syntax log dir file log drive dir file log svr sharename dir file Example log opt novell groupwise agents logs log gw logs log m gw logs log server2 c gw logs Linux tm...

Page 69: ...about the Messenger system from the various Messenger objects See Section 59 11 Monitoring Messenger Agents on page 988 See also nmpassword nmhome and nmaddress 63 22 nosnmp Disables SNMP for the Moni...

Page 70: ...s that the Monitor Agent knows about Without proxy the Monitor Web console cannot communicate with the GroupWise agents through a firewall See Section 59 10 Configuring Proxy Service Support for the M...

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