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novatelwireless.com
Warranty Information
This warranty applies to (a) products sold directly by Novatel Wireless M2M, unless a different
warranty is specified in a written agreement between Novatel Wireless M2M and the
purchaser; and (b) products sold to end users through a distributor authorized by Novatel
Wireless M2M, but only where the authorized distributor does not provide a separate
warranty on such products, and Novatel Wireless M2M has agreed to provide this warranty to
such end users. If you purchased the product from an authorized distributor, please check
whether this warranty from Novatel Wireless M2M, or a separate warranty from the
distributor, applies to your purchase. This warranty does not apply to any (i) accessories or
batteries for the products; or (ii) demonstration samples or prototypes of the products. Unless
otherwise provided in a written agreement between Novatel Wireless M2M and the
purchaser, all such accessories, batteries, samples or prototypes are provided by Novatel
Wireless M2M AS IS without any warranty of any kind.
Novatel Wireless M2M warrants to the original purchaser of the product from Novatel
Wireless M2M or its authorized distributor (as applicable) that, for a period of one (1) year
from the date of shipment of the product from Novatel Wireless M2M, the product hardware
will be substantially free from defects in material or workmanship under normal operation, and
the product firmware
will perform
substantially in
accordance with
the product
documentation provided by Novatel Wireless M2M. Novatel Wireless M2M does not warrant
that (a) the product hardware or firmware will meet the purchaser's requirements; (b) the
operation of the product hardware or firmware will be uninterrupted or error-free; or (c) the
product, when integrated in, or combined with, other products or software not supplied by
Novatel Wireless M2M, will continue to perform substantially in accordance with the product
documentation. This limited warranty is for the benefit of the original purchaser, and is not
transferable.
During the warranty period, Novatel Wireless M2M, at its expense and in its sole discretion,
will repair the product, or replace the product with a corresponding or equivalent product, if
it is determined to have a covered defect, provided that the purchaser first notifies Novatel
Wireless M2M (directly or through its authorized distributor from which the product was
purchased) of any such defect, furnishes Novatel Wireless M2M with a proof of purchase (if
required), requests and obtains a return merchandize authorization (RMA) number from
Novatel Wireless M2M, and returns the product under that RMA to Novatel Wireless M2M (or,
at Novatel Wireless M2M's option, to its authorized distributor), with the shipping charges
being prepaid by purchaser. If, upon reasonable examination of the returned product, Novatel
Wireless M2M does not substantiate the defect claimed by purchaser, or determines that the
defect is not covered under this limited warranty, Novatel Wireless M2M will not be required
to repair or replace the product, but may instead reship the product to the purchaser (or, at
Novatel Wireless M2M's option, to its authorized distributor where the product can be made
available to purchaser), in which case the purchaser shall be responsible for paying Novatel
