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Section 1B: Getting Started 

  11

S e c t i o n   1 B

Getting Started With Your Sprint Mobile 
Broadband USB Modem

In This Section

⽧

Getting Started

⽧

The Sprint Mobile Broadband USB Modem Software

⽧

Activating and Using Sprint Service

⽧

Care and Maintenance

This section outlines the basics of getting started with your 
Sprint Mobile Broadband USB modem, including installing the Sprint 
Connection Manager software and activating your account.

Summary of Contents for OVATION U720

Page 1: ...rint Mobile Broadband USB Modem by Novatel Wireless Ovation U720 www sprint com 2007 Sprint Nextel All rights reserved SPRINT and other trademarks are trademarks of Sprint Nextel PartNo 90024008Rev 2...

Page 2: ......

Page 3: ...Broadband USB Modem Software 12 Activating and Using Sprint Service 13 Care and Maintenance 14 2B Installing the Sprint Mobile Broadband USB Modem 15 Getting Started 16 Installing the Sprint Connecti...

Page 4: ...on 81 4A Technical Specifications 83 Environmental Specifications 84 Mechanical Specifications 84 Software Specifications 85 Transmitter Specifications 85 Receiver Specifications 86 Hardware Specifica...

Page 5: ...nectivity the Sprint Mobile Broadband USB modem offers more freedom than ever before No wires no cables just access to your data when you need it The power of the Internet and company data is truly at...

Page 6: ...d timely reminders to help you make the most of your USB modem and wireless network service The Table of Contents and Index will also help you quickly locate specific information You ll get the most o...

Page 7: ...Section 1 Sprint Mobile Broadband USB Modem Basics...

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Page 9: ...dband USB Modem In This Section Your Sprint Mobile Broadband USB Modem CDMA Networks Package Contents About This Guide This section introduces the basic features and functions of your Sprint Mobile Br...

Page 10: ...to receive short messages using the Sprint Mobile Broadband USB modem To use the Sprint Mobile Broadband USB modem you need an account that gives you access to a CDMA network Every CDMA network opera...

Page 11: ...antenna system design that incorporates an external flip antenna maximizing data speed performance and allows for stronger network signal reception Once installed and configured for NDIS mode the USB...

Page 12: ...m Sprint Connection Manager SM CD Tip To optimize your settings for faster speeds and data conservation when accessing your company network work in Offline mode and synchronize periodically to send an...

Page 13: ...etailed step by step instructions for installing and using the Sprint Mobile Broadband USB modem and Sprint Connection Manager software Section 3 introduces Web access with your USB modem Section 4 pr...

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Page 15: ...Section 2 Installing the Sprint Mobile Broadband USB Modem...

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Page 17: ...ection Getting Started The Sprint Mobile Broadband USB Modem Software Activating and Using Sprint Service Care and Maintenance This section outlines the basics of getting started with your Sprint Mobi...

Page 18: ...onnection Manager software allows you to manage the device s actions and monitor your connections The driver software establishes the interface between the USB modem and your Windows operating system...

Page 19: ...d primarily for personal use call 1 888 715 4588 You should have the following information available Your billing address Your Social Security number or Tax ID number Your driver s license number Your...

Page 20: ...m Do not apply adhesive labels to the USB modem They may cause the device to become jammed inside the USB port The USB connector should fit easily into your USB port Forcing the device into a slot may...

Page 21: ...m Getting Started Installing the Sprint Connection Manager Software Inserting and Removing the Sprint Mobile Broadband USB Modem Activating Your Sprint Mobile Broadband USB Modem This section guides y...

Page 22: ...ile Broadband USB modem and Sprint account unless the device was preactivated If your device has not previously been activated the Activation Wizard will automatically launch and guide you through the...

Page 23: ...systems Windows 2000 Windows XP To install and run the Sprint Mobile Broadband USB modem and accompanying software your system requires these minimum resources CPU Pentium 166 MHz or higher Interface...

Page 24: ...nto your CD ROM drive The Setup program should start automatically If the Setup program does not launch select Start Run and enter d Autorun exe where d is your CD ROM drive letter 2 Select Install Sp...

Page 25: ...Once the installation procedure is complete and you have rebooted your computer either automatically or manually launch Sprint Connection Manager by clicking on the Sprint Mobile Broadband Novatel Wir...

Page 26: ...ts the new hardware Sprint Mobile Broadband USBmodem andinstallsthenecessarydrivers The Add New Hardware Wizard or Found New Hardware Wizard launches depending on your operating system For additional...

Page 27: ...in your USB modem The software installation begins This process takes approximately five minutes You may stop the installation at any time by clicking Cancel 3 Once the firmware has been successfully...

Page 28: ...on Manager software see page 18 in this section Once you have completed the software installation procedure you may insert your device into your computer s USB port Note During this time the Sprint Co...

Page 29: ...e 1 Plug one end of the cable into the Sprint Mobile Broadband USB modem 2 Plug the other end into an available USB port on your computer 3 The device is powered as soon as the USB extension cable is...

Page 30: ...rk To turn off the USB modem Sprint Connection Manager must be closed RemovingtheSprintMobileBroadbandUSBModem 1 Close Sprint Connection Manager if it is running There are three ways to close the prog...

Page 31: ...ng it to use your account If you purchased a preactivated USB modem this step is not necessary Once the application software and driver are installed the USB modem is ready for use Otherwise you must...

Page 32: ...ave the following information available Your billing address Your Social Security or Tax ID number Your driver s license number Your device s ESN electronic serial number The ESN is printed on the dev...

Page 33: ...ID IMSI_S numbers enter them in the top and bottom fields and click Next to continue 8 A confirmation screen appears Verify that your phone number MDN and MSID IMSI_S are correct Be sure to write thes...

Page 34: ...28...

Page 35: ...dow LED Overview System Tray Icons Establishing and Terminating Connections Sprint Connection Manager Software Menu Options and Settings This chapter outlines the Sprint Connection Manager software in...

Page 36: ...s Initiate data calls View call statistics Enable and disable features such as Always on Top which allows you to set the device software to display in front of other application windows Set options re...

Page 37: ...Programs Sprint Novatel Wireless Sprint Mobile Broadband Novatel Wireless Depending on your settings in the Options window the software starts automatically anytime you connect the Sprint Mobile Broa...

Page 38: ...I window It includes the following components A Menu button in the upper left corner Minimize and Close buttons in the upper right corner A message area the left portion of the display An indicator ar...

Page 39: ...ray Mode Menu Provides access to tools and options settings Message Area Displays Insert your device Ready Disconnect Connect Authenticating Connecting or Connected states Other connection messages ma...

Page 40: ...onnection Manager software menu Some menu options will remain inactive or unavailable if a connection has not been established Once a connection is made the options will become active The Links menu o...

Page 41: ...tray can be used to determine the device status See System Tray Icons on page 41 Once minimized you can redisplay the program by double clicking the desktop shortcut or launching the device software...

Page 42: ...customized options InsertyourDevice If the Sprint Connection Manager software fails to detect a device the message Insert your Device is displayed In this state the GO button is unavailable to indicat...

Page 43: ...s visible and the GO button changes to Stop If you attempt to establish a Sprint connection that requires a password a dialog box appears Enter the relevant information and click OK to continue the co...

Page 44: ...maximum of six as the signal strength increases Note This icon is displayed only when data services are available When no bars are shown no connection is possible for one of the following reasons You...

Page 45: ...ion The text on the button changes during different connection stages GO Ready to establish a connection Click the button to start a connection Stop Once a connection is established the Go button chan...

Page 46: ...e lights operate as follows LED Behavior Indicates Off no light The device has no power The device may not be completely inserted into the computer Green solid The device is powered but is not transmi...

Page 47: ...Icons Icon Meaning Connecting Sprint Mobile Broadband USB modem ready for connection or currently making a connection Connected Connection established to the network and data transfer in process Dorma...

Page 48: ...d terminate connections with the Sprint Mobile Broadband USB modem by simply clicking the GO or Stop buttons Sprint Connection Manager Software Menu Options and Settings Click the Menu button located...

Page 49: ...verview of Menu Items Menu Item Details Settings The Sprint Connection Manager s primary menu options allow you to manage your device s connections and settings This chapter provides anoverviewandbrie...

Page 50: ...play the Sprint Connection Manager s primary menu click the Menu button at the top left corner of the interface The table on the following page outlines various menu items and provides a brief descrip...

Page 51: ...ctions Page 47 Software Updates Check for posted updates to the Sprint Connection Manager software or configure to automatically check for updates Page 48 Links When connected to the Sprint National N...

Page 52: ...to delete all records Click No to cancel Connection History The Connection History dialog maintains a record of your data connections You can choose whether to keep a record of your connection history...

Page 53: ...uration and more The information displayed in this window includes The manufacturer The Sprint Mobile Broadband USB modem Your Sprint Mobile Broadband USB modem phone number The hardware version The v...

Page 54: ...Tocheckforsoftwareupdates Select Menu Software Updates Check Now Toenableordisableautomaticmonthlychecks Select Menu Software Updates Check for updates once a month A check mark next to the option in...

Page 55: ...he Settings window from the Menu allows you to configure Sprint Connection Manager to suit your preferences In the Settings window you can Enable and disable several features including Window Always o...

Page 56: ...indow Start in System Tray Select this check box to have the Sprint Connection Manager interface visible on your screen regardless of which applications are open Keep Connection History When selected...

Page 57: ...ngs Optimization Then check or uncheck the available options to select your image compression setting Enable Optimization Client To enable Bandwidth Optimization place a check mark in the check box de...

Page 58: ...ym for Internet Message Access Protocol a method for an email program to gain access to email and bulletin board messages stored on a mail server Click Default if you want to return to the default set...

Page 59: ...ly without launching Sprint Connection Manager You can disable the Enable Network Adapter mode at any time by deselecting the Enable Network Adapter NDIS check box from this menu See below for more in...

Page 60: ...have Sprint Connection Manager select your connections By selecting this option Sprint Connection Manager will automatically select one of the wireless networks available in your area when you launch...

Page 61: ...e a moment RoamingPreference The Roaming section is used to change your roaming preference Your coverage area and billing charges depend upon your service and the type of account you have There may be...

Page 62: ...This is the default setting Automatic Directs the Sprint Mobile Broadband USB modem to automatically search for any accessible network when Sprint coverage is unavailable Click OK to change your sett...

Page 63: ...a session Note When you select this option you are roaming within a preferred roaming area If there is no roaming agreement between Sprint and the local carrier you may be unable to complete calls in...

Page 64: ...a new Sprint device To manually activate your Sprint account click Activation Wizard See Activating Your Sprint Mobile Broadband USB Modem on page 25 Change User Lock This option enables you to chang...

Page 65: ...modem phone number See the Tip on page 60 Toenablethelockfeature 1 Click the Locked Unlocked Icon located in the Detail Drawer of the Sprint Connection Manager interface 2 The Enter User Lock Code win...

Page 66: ...new lock code 5 Select a lock status Unlock to leave the USB modem unlocked Lock to enable the lock code feature immediately Tip Your default lock code is the last four digits of your USB modem sphone...

Page 67: ...nstalling the Sprint Mobile Broadband USB Modem Driver Resolving Resource Conflicts Additional Troubleshooting Tools This section provides assistance in diagnosing and solving many common problems you...

Page 68: ...gnose and solve these and other problems If after reading this section you are unable to resolve a problem please visit www sprint com or contact Sprint Customer Service at 1 888 211 4727 Error Search...

Page 69: ...urce conflict Restart your computer If you are unable to resolve this problem by restarting your computer see Resolving Resource Conflicts on page 69 Possible Causes Suggestions Inadequate signal stre...

Page 70: ...ou will not be able to establish a network connection with the USB modem This section provides instructions on verifying that you have the correct device driver installed Possible Causes Suggestions T...

Page 71: ...should appear under Modems as Novatel Wireless Expedite EV DO Modem The device should appear under Network adapters as Novatel Wireless Expedite EV DO Network Adapter if Network Adapter NDIS is enable...

Page 72: ...rthis devicesothat I can choose a specific driver and click Next 8 Enter C Program Files Novatel Wireless Sprint Sprint Mobile Broadband Drivers 9 Click OK 10 If the Digital Signature Not Found window...

Page 73: ...rk adapters as Novatel Wireless Expedite EV DO Network Adapter if Network Adapter NDIS is enabled The device should appear under Ports COM LPT as Novatel Wireless Expedite EV DO Status Port COM If the...

Page 74: ...Hardware Wizard 3 Select Install from a list or specific location Advanced on the first window of the Found New Hardware Wizard and click Next to proceed 4 Select the Searchforthebestdriverintheseloca...

Page 75: ...need to disable another device such as an internal modem infrared device or network device to resolve the resource conflict This section explains how to disable other devices Windows 2000 Toresolvear...

Page 76: ...om the pop up menu that appears and click OK Windows XP ToresolvearesourceconflictinWindowsXP Disable a device internal modem infrared device or network card DisablinganInternalModem InfraredDevice or...

Page 77: ...You can also save any of the messages on the Connection History screen to a log file that you can print out for your record AccessingConnectionHistory Select Menu Connection History from the Sprint Co...

Page 78: ...terface AbouttheAlertLog The Alert Log displays a table with four columns Date Time Alert Connection Name and Type You can select entries by using the arrow keys on your keyboard or the mouse Selected...

Page 79: ...s to troubleshoot or obtain more information about your Sprint Mobile Broadband USB modem The tests automatically run when the window opens Toview yoursystemparameters includinginstalledfiles Click th...

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Page 81: ...Section 3 Web Access...

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Page 83: ...on 3A Web Access In This Section Web FAQs This section provides information on accessing the Web with your USB modem and how to personalize your Internet services It also provides you with a list of f...

Page 84: ...ssigned a user name Your user name identifies you on the network and is also useful as an address for email and text messaging as a way to personalize Internet services and as an online virtual identi...

Page 85: ...ectionactive Your connection is active when data is being transferred and Connected appears on the Sprint Connection Manager display screen Whenismydataconnectiondormant If no data is transmitted or r...

Page 86: ...zed results work in Offline mode and synchronize periodically to send and receive company email Also save attachments or drag them into desktop folders before opening them rather than double clicking...

Page 87: ...Section 4 Technical Specifications and Regulatory Information...

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Page 89: ...Section Environmental Specifications Mechanical Specifications Software Specifications Transmitter Specifications Receiver Specifications Hardware Specifications Miscellaneous Thissectionoutlinestheen...

Page 90: ...torage temperature 20 C to 65 C 4 F to 149 F Humidity 5 to 90 over operating temperature Vibration Stability 5 Hz to 500 Hz 0 1 octave second Drop 1 meter drop no damage fully operational Dimensions W...

Page 91: ...thentication Support NAM 1 Mobile IP Support WNP wireless number portability Support Type of multiplexing EVDO and 1xRTT Normal output power 7 10 dBm TX Max power 23 dBm Frequency range 1850 MHz to 19...

Page 92: ...Inter modulation spurious response attenuation Complies with CDG stage 1 Common RF impedance 50 ohms Interface type USB Port Common air interface 1xEVDO Channel spacing 50 kHz Chip set QUALCOMMTM MSM...

Page 93: ...Section 4A Technical Specifications 87 Miscellaneous Certification Approval FCC parts 2 22 24 SAR UL CDG etc...

Page 94: ...88...

Page 95: ...Information 89 Section 4B Regulatory Information In This Section WARNING EMI United States FCC Information WARNING EMI Canada Thissectionoutlinesimportantregulatorynoticesconcerningyournew Sprint Mobi...

Page 96: ...not expressly approved by Sprint Communications Company L P could void compliance with regulatory rules and thereby your authority to use this equipment WARNING EMI United States FCC Information This...

Page 97: ...itled Digital Apparatus ICES 003 of the Department of Communications Cet appareil num rique respecte les limites de bruits radio lectriques applicables aux appareils num riques de Classe B prescrites...

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Page 99: ...Section 5 Safety and Terms Conditions...

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Page 101: ...y and Notices 95 Section 5A Safety and Notices In This Section Important Notice Safety and Hazards This section outlines important liability and safety guidelines concerning your new Sprint Mobile Bro...

Page 102: ...are used in a normal manner with a well constructed network they should not be used in situations where failure to transmit or receive data could result in damage of any kind to the user or any other...

Page 103: ...ere with this equipment Do not operate the Sprint Mobile Broadband USB modem in any aircraft whether the aircraft is on the ground or in flight In aircraft the Sprint Mobile Broadband USB modem MUST B...

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Page 105: ...rms and Conditions In This Section Subscriber Agreement General Terms and Conditions of Service Novatel Wireless Limited Warranty and Liability This section contains the terms and conditions of servic...

Page 106: ...s our offers rate plans options wireless services or Devices on your account with us The Subscriber Agreement The Subscriber Agreement Agreement is a contract under which we provide and you accept our...

Page 107: ...Policies including but not limited to our Privacy Policy and Acceptable Use Policy and Visitor Agreement both available at our Web site You agree to all of our Policies when you use our Services Our...

Page 108: ...rading your Device As explained directly below there are instances when you will not be responsible for an Early Termination Fee for terminating Services early When You Don t Have To Pay An Early Term...

Page 109: ...Agreement g breaching the Agreement including our Policies h providing false inaccurate dated or unverifiable identification or credit information or becoming insolvent or bankrupt i modifying a Devic...

Page 110: ...s we offer you can vary based on your credit history We may at any time based on your credit history withdraw or change Services or place limits or conditions on the use of our Services You agree to p...

Page 111: ...known address within 90 days after your final invoice if it is returned to us we will forward it on to the appropriate state authorities to the extent required by law Restrictions On Using Services Y...

Page 112: ...s associated with that number You re responsible for all charges billed or incurred prior to deactivation and for any applicable Early Termination Fees Coverage Where Your Device Will Work Our coverag...

Page 113: ...Content Our data Services and your Device may allow you to access the internet text pictures video games graphics music email sound and other materials Data Content or send Data Content elsewhere Some...

Page 114: ...ited Web or data access you also can t use your Device as a modem for computers or other equipment unless we identify the Service or Device you have selected as specifically intended for that purpose...

Page 115: ...in which the call starts iDENWalkie TalkieCharges Charges for walkie talkie calls are billed to the person who starts the call and calculated by multiplying the duration of the call by the applicable...

Page 116: ...sing transporting and routing the file on our network data from partial or interrupted downloads re sent data and data associated with unsuccessful attempts to reach Web sites or use applications Thes...

Page 117: ...tional fees for certain methods of payment We may charge you up to the highest amount permitted by law for returned checks or other payments paid by you and denied for any reason by a financial instit...

Page 118: ...ed during the sales transaction and is available at our Web site Disputing Charges You Must Still Pay Undisputed Charges Any dispute to a charge on your bill must be made within 60 days of the date of...

Page 119: ...do not purchase or use our Services Location Based Services Our network generally knows the location of your Device when it is outdoors and turned on By using various technologies to locate your Devi...

Page 120: ...en when available however E911 does not always provide accurate location information If your Device is indoors or for some other reason cannot acquire a satellite signal you may not be located Some De...

Page 121: ...s e an interruption or failure in accessing or attempting to access emergency services from a Device including through 911 Enhanced 911 or otherwise f interrupted failed or inaccurate location informa...

Page 122: ...court would the arbitrator must honor the terms and limitations in the Agreement and can award the same damages and relief including any attorney s fees authorized by law The arbitrator s decision an...

Page 123: ...u can obtain procedures rules and fee information from the CPR at 1 212 949 6490 or www cpradr org 5 Unless we each agree otherwise the Arbitration will be conducted by a single neutral arbitrator and...

Page 124: ...PROCEEDING No Trial By Jury TO THE EXTENT ALLOWED BY LAW WE EACH WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY LAWSUIT ARBITRATION OR OTHER PROCEEDING Indemnification You agree to indemnify defend and hold...

Page 125: ...valid or unenforceable the rest of this Agreement remains in full force and effect This Agreement isn t for the benefit of any 3rd party except our corporate parents affiliates subsidiaries agents and...

Page 126: ...he Products due to accident abuse misuse or negligent use of the Products or use in other than a normal and customary manner environmental conditions not conforming to Novatel Wireless specification o...

Page 127: ...mentalSpecifications 84 ErrorMessages 62 F FAQs 79 FirmwareUpdates 21 G GeneralSettings 50 GOButton 39 H HardwareSpecifications 86 L LEDBehavior 40 Links 48 LockCode 58 M MechanicalSpecifications 84 M...

Page 128: ...122 Index InstallingtheSoftware 18 SettingsMenu 49 Window 32 SystemRequirement 17 T TransmitterSpecifications 85 U Uninstalling ExistingDriver 67 UpdatingtheDriver 66 W Web Accessing 78 WebAccess 77...

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