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Common Problems and Solutions

The following are some common problems and solutions.

My computer does not start when the device is inserted. I experience an error 
or a blank screen.

When this happens, remove the device and re-start the computer. 
The device contains internal memory which behaves like a CD-ROM. Some computers, 
depending on the system BIOS settings, might try to start from the device’s internal memory 
instead of the Hard Drive. The computer might show a black screen with a cursor or an error 
message about a non-bootable disk. This behavior is similar to using any non-bootable CD in 
your CD-ROM drive.

I cannot install the software

You might not have administrator privileges.

1.  Contact your system administrator (if applicable).
2.  Log on to your computer as an administrator, or create a user account with administrator 

privileges.

I still cannot connect to the network after trying First Steps [See 

First Steps

 

(page 

15).

]

The software might be incorrectly installed. Check that you have correctly installed the 
software located on the device.

Your Connection Type in the active connection profile might be incorrect. Use the Profile 
Manager to verify your settings.

Your access point name (APN) settings, username, or password in the active connection profile 
might be incorrect. Use the Profile Manager to verify your settings.

Summary of Contents for Ovation MC998D

Page 1: ...MC998 ...

Page 2: ...e software drivers are classified as Commercial Computing device Software and the U S Government is acquiring only Restricted Rights in the software drivers and their Documentation U S Government Export Administration Act Compliance Clause It is forbidden by US law to export license or otherwise transfer the software drivers or Derivative Works to any country where such transfer is prohibited by t...

Page 3: ... SIM Card 9 Properly Insert the Device in Your Computer 10 Install the MobiLink Software 10 After Installation is Complete 11 Activation 11 Using a microSDHC Card 12 Troubleshooting 14 Overview 15 Common Problems and Solutions 16 Support 17 Product Specifications and Regulatory Information 20 Product Specifications 21 Regulatory Statements 22 Wireless Communications 24 Limited Warranty and Liabili...

Page 4: ...Welcome Product Overview Components Caring for Your Device Getting Started 1 ...

Page 5: ...ackage includes Ovation MC998D modem Quick Start Guide System Requirements Supported operating system Windows XP Vista 7 Mac OS X v10 4 x and later Linux 2 4 2 6 Visit www novatelwireless com for more information USB port Type A v1 1 supported v2 0 high speed recommended Hard Drive minimum 100 MB available Memory 64 MB RAM Internet browser software e g Microsoft Internet Explorer 6 0 or Higher Fir...

Page 6: ...d slot Not shown under the removable plastic panel Holds the SIM card from your network operator microSDHC slot Not shown under the removable plastic panel When a microSDHC card is inserted this feature enables you to store files on the device and transfer files to another device or computer Hinged USB connector Allows the device to rotate as needed ...

Page 7: ...ng for service GREEN GPRS EDGE Flashing Solid GPRS EDGE service is available Connected to a network using GPRS EDGE BLUE UMTS Flashing Solid UMTS service is available Connected to a network using UMTS VIOLET HSPA Flashing Solid HSPA service is available Connected to a network using HSPA YELLOW HSPA Flashing Solid HSPA service is available Connected to a network using HSPA RED Error Solid Device er...

Page 8: ...ve labels to the device they might cause the device to potentially overheat and they might alter the performance of the antenna The USB connector should plug easily into your computer s standard Type A USB port Do not force the device into a port as doing so might damage the connector Protect the device from liquids dust and excessive heat Store the device in a safe place when not in use ...

Page 9: ...Using the Device for the First Time Using a microSDHC Card Using Your Ovation MC998D 2 ...

Page 10: ...ld have provided activation instructions If your account needs to be activated and instructions were not provided contact your network operator for complete instructions Before your first use of Ovation MC998D you must install the SIM card supplied by your network operator Remove the cover on the bottom of the device Orient the SIM card with the cut corner away from the SIM slot and with the metal...

Page 11: ...platform application for Windows and Mac OS X The operating systems connect to the network using the MobiLink connection manager Ovation MC998D includes the MobiLink software in its flash memory so no installation CD is needed The first time you insert the device in the computer the following occurs On Windows Ovation MC998D automatically installs MobiLink On Mac OS X Ovation MC998D opens a Finder...

Page 12: ...system tray Windows notification area The MobiLink connection manager window opens Mac users After the computer re starts and the MobiLink application is open Mac users see the following A MobiLink icon is placed in the Dock A MobiLink status icon appears on the right side of the menu bar The MobiLink connection manager window opens Tip Mac users The MobiLink Dock icon is a convenient way to open ...

Page 13: ...et access your corporate VPN on the fly and store data on Ovation MC998D without needing another flash drive A microSDHC card sold separately is required to take advantage of the memory storage feature and is available in high capacity sizes Inserting and removing a microSDHC card To insert a microSDHC card Locate the microSDHC slot as depicted in the figure below Line up the microSDHC card with t...

Page 14: ...n Windows Explorer select Ovation MC998D which typically appears as a removable storage device with an assigned drive letter as identification In the Mac Finder select Ovation MC998D from the Devices list on the left side of the Finder window In the Save As field type a name for the file you are saving to Ovation MC998D and then click Save To drag drop copy paste In Windows Explorer locate Ovation...

Page 15: ...Overview Common Problems and Solutions Support Troubleshooting 3 ...

Page 16: ...m The following tips can help solve many common problems encountered while using Ovation MC998D First Steps Make sure you are using the device in the correct geographic region Ensure that your network operator s wireless coverage extends to your current location Ensure you have an active subscription plan from your network operator Restarting your computer and your modem can resolve many issues IM...

Page 17: ...ar to using any non bootable CD in your CD ROM drive I cannot install the software You might not have administrator privileges 1 Contact your system administrator if applicable 2 Log on to your computer as an administrator or create a user account with administrator privileges I still cannot connect to the network after trying First Steps See First Steps page 15 The software might be incorrectly i...

Page 18: ...17 Support IMPORTANT Before contacting support be sure to re start both your computer and Ovation MC998D For more information about your device please visit www novatelwireless com ...

Page 19: ...Product Specifications Regulatory Statements Wireless Communications Limited Warranty and Liability Safety Hazards Product Specifications and Regulatory Information 4 ...

Page 20: ...oves performance in noisy and highly mobile environments Receiver Diversity Improves performance at cell edges and in buildings Power Class WCDMA 900 2100 Power Class 3 GPRS 1800 1900 Power Class 1 GPRS 850 900 Power Class 4 EDGE 850 900 1800 1900 Power Class E2 Dimensions and Weight 76 9mm x 41 6mm x 11 9mm LxWxH 24g Form Factor USB Dongle USIM card slot card size 25 mm x 15 mm Embedded Installer...

Page 21: ...market This product conforms to the essential requirements of the R TTE directive 1999 5 EC in order to attain CE Marking A notified body has determined that this device has properly demonstrated that the requirements of the directive have been met and has issued a favorable certificate of expert opinion As such the device will bear the notified body number 0682 after the CE mark The CE Marking is...

Page 22: ...ndustry Canada ICES 003 Operation is subject to the following two conditions This device may not cause harmful interference This device must accept any interference received including interference that may cause undesired operation WARNING DO NOT ATTEMPT TO SERVICE THE WIRELESS COMMUNICATION DEVICE YOURSELF SUCH ACTION MAY VOID THE WARRANTY THE OVATION DEVICE IS FACTORY TUNED NO CUSTOMER CALIBRATI...

Page 23: ...SS FOR A PARTICULAR PURPOSE The exclusive remedy for a claim under this warranty shall be limited to the repair or replacement at Novatel Wireless option of defective or non conforming materials parts or components The foregoing warranties do not extend to I non conformities defects or errors in the Products due to accident abuse misuse or negligent use of the Products or use in other than a norma...

Page 24: ...losive atmosphere are often but not always clearly marked Potential locations can include gas stations below deck on boats chemical transfer or storage facilities vehicles using liquefied petroleum gas such as propane or butane areas where the air contains chemicals or particles such as grain dust or metal powders and any other area where you would normally be advised to turn off your vehicle engi...

Page 25: ... some countries operating such communications devices while in control of a vehicle is an offense Electrostatic Discharge ESD Electrical and electronic devices are sensitive to electrostatic discharge ESD Macintosh native connection software may attempt to reinitialize the device should a substantial electrostatic discharge reset the device If the software is not operational after an ESD occurrenc...

Page 26: ...Glossary 5 ...

Page 27: ...graphics and other complex files and viewing email attachments at broadband like speeds HSPA HSPA Evolution or HSPA Evolved A 3G mobile telephony protocol with up link speeds up to 11 Mbps and downlink speeds up to 42 Mbps HSUPA High Speed Uplink Packet Access A 3G mobile telephony protocol with data rates of 7 2 Mbps downlink and 5 76 Mbps uplink IP Internet Protocol The mechanism by which packet...

Page 28: ... technology USB Universal Serial Bus A connection type for computing device peripherals such as a printer mobile broadband modem etc USB can be found in versions 1 1 and 2 0 They are further split into speed categories Low Speed Full Speed and High Speed v2 0 only To make use of the maximum speed of the device v2 0 High Speed is required Check your computer to see what version is fitted The device...

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