Novatel Ovation MC998D, Product User Manual

Page: 17 / 28

16
Common Problems and Solutions
The following are some common problems and solutions.
My computer does not start when the device is inserted. I experience an error
or a blank screen.
➊ ➤
When this happens, remove the device and re-start the computer.
The device contains internal memory which behaves like a CD-ROM. Some computers,
depending on the system BIOS settings, might try to start from the device’s internal memory
instead of the Hard Drive. The computer might show a black screen with a cursor or an error
message about a non-bootable disk. This behavior is similar to using any non-bootable CD in
your CD-ROM drive.
I cannot install the software
➊ ➤
You might not have administrator privileges.
1. Contact your system administrator (if applicable).
2. Log on to your computer as an administrator, or create a user account with administrator
privileges.
I still cannot connect to the network after trying First Steps [See First Steps
(page
15).
]
➊ ➤
The software might be incorrectly installed. Check that you have correctly installed the
software located on the device.
➊ ➤
Your Connection Type in the active connection profile might be incorrect. Use the Profile
Manager to verify your settings.
➊ ➤
Your access point name (APN) settings, username, or password in the active connection profile
might be incorrect. Use the Profile Manager to verify your settings.