Novatel OEM6, User Manual

Page: 86 / 175

86 OEM6 Family Installation and Operation User Manual Rev 7
Chapter 7 Troubleshooting
7.1 Examining the RXSTATUS Log
The RXSTATUS log provides detailed status information about your receiver and can be used to
diagnose problems. Refer to the
OEM6 Family Firmware Reference Manual (OM-20000129) for details
on this log and on how to read the receiver error word and status word. Table 10, Resolving a Receiver
Error Word on page 86 and Table 11, Resolving an Error in the Receiver Status Word on page 87 on
pages 86 to 87 have actions to take when your receiver has an error flag in either of these words. If you
are not able to resolve the condition, contact Customer Support on Page 14.
Table 10: Resolving a Receiver Error Word
Overload and overrun problems.
Either the CPU or port buffers are
overloaded
Reduce the amount of logging or increase the baud rate. See also Table
3, OEM6 Card Default Serial Port Configurations on page 31
The receiver is indicating that an
invalid authorization code has been
used Refer to the VERSON or VALIDMODELS logs and the
MODEL
or
AUTH
commands in the OEM6 Family Firmware Reference Manual
(OM-20000129)
The receiver is being affected by
jamming
Move the receiver away from any possible jamming sources
The receiver’s Automatic Gain
Control (AGC) is not working
properly
See Section 2.3.1, Choosing a Coaxial Cable, page 23 and the jamming
symptom in this table
Bit Set Action to Resolve
0-2 Issue a
FRESET
command (for bit 1, reload new firmware)
4 Contact Customer Support on Page 14
5
Check the VERSION log. The VERSION log will indicate "Invalid authcode". Upgrade the auth-code
as described in
8.5Upgrading Using the AUTH Command on Page 99
6 Issue a
FRESET
command
7 See Section 2.4, Power Supply Requirements, page 24
8 Reserved
9
Check temperature ranges in the ENVIRONMENTAL table sections of all Appendices specific to the
product
10-12
Possible hardware or environmental condition. If you cannot resolve the problem, contact Customer
Support on Page 14
13-14 Reserved
15
Issue a
FRESET
command and power cycle the unit. If the bit is still present, contact Customer
Support
16 Monitor CPU idle time. Reduce number of logs or the rate of data logging
17 Ensure that the version log is consistent with the hardware
20 SoftLoad is in progress. See Section 8.4, Updating Using SoftLoad Commands, page 93
21
You may be exceeding the receiver’s velocity limit. If so, reduce velocity. This error can only be
cleared by resetting the receiver
22 Reload firmware using WinLoad or the SoftLoad commands
31 Possible hardware failure. Contact Customer Support on Page 14