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Novatel Merlin S720 User Manual Download Page 65

Section 2D: Troubleshooting Tips

59

S e c t i o n   2 D

Troubleshooting Tips

In This Section

⽧

Problem Causes and Suggestions

⽧

Reinstalling the Sprint Mobile Broadband Card Driver

⽧

Resolving Resource Conflicts

⽧

Additional Troubleshooting Tools

This section provides assistance in diagnosing and solving  many 
common problems you may experience while using your Sprint Mobile 
Broadband Card and Sprint PCS Connection Manager Software with 
your notebook PC.

Summary of Contents for Merlin S720

Page 1: ...less Merlin S720 www sprint com 2006 Sprint Nextel All rights reserved No reproduction in whole or in part without prior written approval Sprint the Going Forward logo and other trademarks are tradema...

Page 2: ......

Page 3: ...nance 10 Section 2 Installing the Sprint Mobile Broadband Card 11 2A Installing the Sprint Mobile Broadband Card 13 Getting Started 14 Installing the Sprint PCS Connection Manager Software 16 Insertin...

Page 4: ...ction 4 Technical Specifications and Regulatory Information 79 4A Technical Specifications 81 Environmental Specifications 82 Mechanical Specifications 82 Software Specifications 83 Transmitter Specif...

Page 5: ...o mobile connectivity the Sprint Mobile Broadband Card offers more freedom than ever before No wires no cables just access to your data when you need it The power of the Internet and company data is t...

Page 6: ...ts and timely reminders to help you make the most of your wireless network card and service The Table of Contents and Index will also help you quickly locate specific information You ll get the most o...

Page 7: ...Section 1 Sprint Mobile Broadband Card Basics...

Page 8: ...2...

Page 9: ...e Broadband Card In This Section Your Sprint Mobile Broadband Card CDMA Networks Package Contents About This Guide This section introduces the basic features and functions of your Sprint Mobile Broadb...

Page 10: ...ort messages using the Sprint Mobile Broadband Card To use the Sprint Mobile Broadband Card you need an account that gives you access to a CDMA network Every CDMA network operates on one of three radi...

Page 11: ...ile Broadband Card package contains the following components Sprint Mobile Broadband Card by Novatel Wireless Merlin TM S720 EV DO PC Card A Guide to Using Your Sprint Mobile Broadband Card Sprint PCS...

Page 12: ...detailed step by step instructions for installing and using the Sprint Mobile Broadband Card and Sprint PCS Connection Manager Software Section 3 introduces Sprint PCS Vision Services Section 4 provi...

Page 13: ...etting Started The Sprint Mobile Broadband Card Software Activating and Using Sprint PCS Service Care and Maintenance This section outlines the basics of getting started with your Sprint Mobile Broadb...

Page 14: ...ion Manager Software allows you to manage the card s actions and monitor your connections The driver software establishes the interface between the card and your Windows operating system With Novatel...

Page 15: ...ed primarily for personal use call 1 888 715 4588 You should have the following information available Your billing address Your Social Security number or Tax ID number Your driver s license number You...

Page 16: ...pply adhesive labels to the card They may cause the card to become jammed inside the card slot The card should fit easily into your Type II PC Card slot Forcing the card into a slot may damage the con...

Page 17: ...Section 2 Installing the Sprint Mobile Broadband Card...

Page 18: ...12...

Page 19: ...d Getting Started Installing the Sprint PCS Connection Manager Software Inserting and Removing the Sprint Mobile Broadband Card Activating Your Sprint Mobile Broadband Card This section guides you thr...

Page 20: ...4 Activate your Sprint Mobile Broadband Card and Sprint PCS account unless it was preactivated If your card has not previously been activated the Activation Wizard will automatically launch and guide...

Page 21: ...s XP To install and run the Sprint Mobile Broadband Card and accompanying Sprint PCS Connection Manager Software your system requires these minimum resources CPU Pentium 166 MHz or higher Card Slots T...

Page 22: ...into your CD ROM drive The Setup program should start automatically If the Setup program does not launch select Start Run and enter d Autorun exe where d is your CD ROM drive letter 2 Select Install...

Page 23: ...PCS Connection Manager by clicking on the Sprint PCS Connection Manager desktop icon 8 The Sprint PCS Connection Manager starts and the Insert your card dialog appears Do not insert the card until in...

Page 24: ...d or Found New Hardware Wizard launches depending on your operating system For additional information about driver installation see Reinstalling the Sprint Mobile Broadband Card Driver on page 62 13 F...

Page 25: ...re installation begins This process takes approximately five minutes You may stop the installation at any time by clicking Cancel 3 Once the firmware has been successfully downloaded a confirmation sc...

Page 26: ...ou have completed the software installation procedure you may insert your card into your computer s PC Card slot The Sprint label should be facing up and the 68 pin connector located at the end of the...

Page 27: ...insert it TurningOfftheSprintMobileBroadbandCard When the Sprint Mobile Broadband Card is connected to the computer it has power and is trying to communicate with the network To turn off the card Spri...

Page 28: ...g the Sprint Mobile Broadband Card or Click Menu in the upper left hand corner of the Sprint PCS Connection Manager window and select Exit 2 Left click the Unplug Eject Hardware icon in the system tra...

Page 29: ...e PC Card slot to remove the card 4 Remove the Merlin S720 from your computer s PC Card slot by gripping the card on both sides and pulling straight out If available use your computer s card ejector t...

Page 30: ...poses call 1 888 788 4727 If your card is intended primarily for personal use call 1 888 715 4588 You should have the following information available Your billing address Your Social Security or Tax I...

Page 31: ...ard s phone number also called MDN and MSID IMSI_S numbers enter them in the top and bottom fields and click Next to continue 8 A confirmation screen appears Verify that your phone number MDN and MSID...

Page 32: ...26...

Page 33: ...oftware Window System Tray Icons Establishing and Terminating Connections Sprint PCS Connection Manager Software Menu Options and Settings This chapter outlines the Sprint PCS Connection Manager Softw...

Page 34: ...arameters Initiate data calls View call statistics Enable and disable features such as Always on Top which allows you to set the card software to display in front of other application windows Set opti...

Page 35: ...lect Start Programs Sprint Merlin S720 Sprint PCS Connection Manager 3 0 Depending on your settings in the Options window the software starts automatically anytime you insert the Sprint Mobile Broadba...

Page 36: ...ace CMI window It includes the following components A Menu button in the upper left corner Minimize and Close buttons in the upper right corner A message area the left portion of the display An indica...

Page 37: ...tem Tray Mode Menu Provides access to tools and options settings Message Area Displays Insert your card Ready Disconnect Connect Authenticating Connecting or Connected states Other connection messages...

Page 38: ...Connection Manager Software menu Some menu options will remain inactive or unavailable if a connection has not been established Once a connection is made the options will become active The Links menu...

Page 39: ...ystem tray can be used to determine the card status see System Tray Icons on page 38 Once minimized you can redisplay the program by double clicking the desktop shortcut or launching the card software...

Page 40: ...n Manager Software fails to detect a card the message Insert your Card is displayed In this state the GO button is unavailable to indicate it cannot be engaged The signal strength and image compressio...

Page 41: ...s visible and the GO button changes to Stop If you attempt to establish a Sprint PCS Vision connection that requires a password a dialog box appears Enter the relevant information and click OK to cont...

Page 42: ...maximum of six as the signal strength increases Note This icon is displayed only when data services are available When no bars are shown no connection is possible for one of the following reasons You...

Page 43: ...ction The text on the button changes during different connection stages GO Ready to establish a connection Click the button to start a connection Stop Once a connection is established the Go button ch...

Page 44: ...nection status Icon Meaning Connecting SprintMobileBroadbandCardreadyfor connectionorcurrentlymakingaconnection Connected ConnectionestablishedtoNationwide SprintPCSNetworkanddatatransferinprocess Dor...

Page 45: ...and terminate connections with the Sprint Mobile Broadband Card by simply clicking the GO or Stop buttons Sprint PCS Connection Manager Software Menu Options and Settings Click the Menu button located...

Page 46: ...40...

Page 47: ...erview of Menu Items Menu Item Details Settings The Sprint PCS Connection Manager s primary menu options allow you to manage your card s connections and settings This chapter provides anoverviewandbri...

Page 48: ...ay the Sprint PCS Connection Manager s primary menu click the Menu button at the top left corner of the interface The table on the following page outlines various menu items and provides a brief descr...

Page 49: ...ftware Updates Check for posted updates to the Sprint PCS Connection Manager Software or configure to automatically check for updates Page 46 Links When connected to the Nationwide Sprint PCS Network...

Page 50: ...to delete all records Click No to cancel Connection History The Connection History dialog maintains a record of your data connections You can choose whether to keep a record of your connection history...

Page 51: ...configuration and more The information displayed in this window includes The manufacturer The Sprint Mobile Broadband Card Your Sprint Mobile Broadband Card phone number The hardware version The vers...

Page 52: ...t up an automatic monthly check for updates Tocheckforsoftwareupdates Select Menu Software Updates Check Now Toenableordisableautomaticmonthlychecks Select Menu Software Updates Check for updates once...

Page 53: ...nt PCS Connection Manager Software Select Menu About Sprint PCS Connection Manager Settings The Settings window from the Menu allows you to configure the Sprint PCS Connection Manager Software to suit...

Page 54: ...w Start in System Tray Select this check box to have the Sprint PCS Connection Manager interface visible on your screen regardless of which applications are open Keep Connection History When selected...

Page 55: ...ngs Optimization Then check or uncheck the available options to select your image compression setting Enable Optimization Client To enable Bandwidth Optimization place a check mark in the check box de...

Page 56: ...ym for Internet Message Access Protocol a method for an email program to gain access to email and bulletin board messages stored on a mail server Click Default if you want to return to the default set...

Page 57: ...ork automatically without launching Sprint PCS Connection Manager You can disable the Enable Network Adapter mode at any time by deselecting the Enable Network Adapter NDIS check box from this menu Se...

Page 58: ...to have Sprint PCS Connection Manager manage your connections By selecting this option Sprint PCS Connection Manager will automatically select one of the cellular networks available in your area when...

Page 59: ...oment RoamingPreference The Roaming section is used to change your roaming preference Your coverage area and billing charges depend upon your service and the type of account you have There may be surc...

Page 60: ...fault setting Automatic Select Automatic to direct the Sprint Mobile Broadband Connection Card to automatically search for any accessible network in the local area if you travel outside the Sprint PCS...

Page 61: ...Card will select a network that has a roaming agreement with Sprint Tip If you do not wish to see this message when you are roaming deselect Roam Guard by unchecking it Once you deselect the Roam Gua...

Page 62: ...s option is used only when activating a new Sprint PCS device Change User Lock This option enables you to change and customize your User Lock Code See below for more information on using your User Loc...

Page 63: ...tions 57 Toenablethelockfeature 1 Click the Locked Unlocked Icon located in the Detail Drawer of the Sprint PCS Connection Manager interface 2 The Enter User Lock Code window appears 3 Enter your lock...

Page 64: ...ck to leave the card unlocked Lock to enable the lock code feature immediately Tip Your default lock code is the last four digits of your card s phone number If you can t recall your card s phone numb...

Page 65: ...talling the Sprint Mobile Broadband Card Driver Resolving Resource Conflicts Additional Troubleshooting Tools This section provides assistance in diagnosing and solving many common problems you may ex...

Page 66: ...how to diagnose and solve these and other problems If after reading this section you are unable to resolve a problem please visit www sprint com or contact Sprint Customer Service at 1 888 211 4PCS 47...

Page 67: ...conflict Restart your PC If you are unable to resolve this problem by restarting your PC see Resolving Resource Conflicts on page 67 Possible Causes Suggestions Inadequate signal strength may occur fo...

Page 68: ...ed you will not be able to establish a network connection with the card This section provides instructions on verifying that you have the correct card driver installed Possible Causes Suggestions The...

Page 69: ...o the left of Modems The card should have three entries The card should appear under Multifunction adapters as Sprint Merlin S720 EV DO Modem Parent The card should appear under Modems as Sprint EV DO...

Page 70: ...orthis devicesothat I can choose a specific driver and click Next 8 Click the Have Disk button 9 Enter d Drivers Win2K where d is the letter of your CD ROM drive 10 Click OK 11 If the Digital Signatur...

Page 71: ...0 EV DO PC Card Modem Parent The card should appear under Modems as Sprint EV DO PC Card Modem The card should appear under Network adapters as Sprint EV DO PC Card Modem Adapter If the listings above...

Page 72: ...nstall from a list or specific location Advanced on the first window of the Found New Hardware Wizard and click Next to proceed 4 Select the Searchforthebestdriverintheselocations radio button and the...

Page 73: ...device such as an internal modem infrared device or network card to resolve the resource conflict This section explains how to disable other devices Windows 2000 ToresolvearesourceconflictinWindows200...

Page 74: ...t appears and click OK Windows XP ToresolvearesourceconflictinWindowsXP Disable a device internal modem infrared device or network card DisablinganInternalModem InfraredDevice orNetwork Card 1 Close a...

Page 75: ...creen to a log file that you can print out for your record AccessingConnectionHistory Select Menu Connection History from the Sprint PCS Connection Manager Software interface AboutConnectionHistory Th...

Page 76: ...ies by using the arrow keys on your keyboard or the mouse Selected entries are highlighted By default no entry is selected Click the Clear button to access the Clear Alert Log dialog box Click Yes to...

Page 77: ...Sprint Mobile Broadband Card The tests automatically run when the window opens Toview yoursystemparameters includinginstalledfiles Click the System Information button Information obtained from the Sy...

Page 78: ...72...

Page 79: ...Section 3 Sprint Power Vision SM...

Page 80: ...74...

Page 81: ...wer Vision FAQs Sprint Power Vision brings you clarity you can see and hear with enhanced always on advanced multimedia services like email and Web browsing that are easy to learn and simple to use Th...

Page 82: ...utomatically assigned a user name Your user name identifies you on the Nationwide Sprint PCS Network and is also useful as an address for email and text messaging as a way to personalize Internet serv...

Page 83: ...message arrives Whenismydataconnectionactive Your connection is active when data is being transferred and Connected appears on the Sprint PCS Connection Manager Software display screen Whenismydataco...

Page 84: ...mized results work in Offline mode and synchronize periodically to send and receive company email Also save or drag and drop attachments into desktop folders before opening them rather than double cli...

Page 85: ...Section 4 Technical Specifications and Regulatory Information...

Page 86: ...80...

Page 87: ...s Section Environmental Specifications Mechanical Specifications Software Specifications Transmitter Specifications Receiver Specifications Hardware Specifications Miscellaneous Thissectionoutlinesthe...

Page 88: ...0 C to 60 C Storage temperature 40 C to 85 C Humidity 5 to 90 over operating temperature Vibration Stability 5 Hz to 500 Hz 0 1 octave second Drop 1 meter drop no damage fully operational Dimensions W...

Page 89: ...entication Support NAM 1 Mobile IP Support WNP wireless number portability Support Type of multiplexing EVDO and 1xRTT Normal output power 7 10 dBm TX Max power 23 dBm Frequency range 1850 MHz to 1919...

Page 90: ...er modulation spurious response attenuation Complies with CDG stage 1 Common RF impedance 50 ohms Interface type Type II PC Card Common air interface 1xEVDO Channel spacing 50 kHz Chip set QUALCOMMTM...

Page 91: ...Section 4A Technical Specifications 85 Miscellaneous Certification Approval FCC parts 2 22 24 SAR UL CDG etc...

Page 92: ...86...

Page 93: ...y Information 87 Section 4B Regulatory Information In This Section WARNING EMI United States FCC Information WARNING EMI Canada Thissectionoutlinesimportantregulatorynoticesconcerningyournew Sprint Mo...

Page 94: ...expressly approved by Sprint Communications Company L P could void compliance with regulatory rules and thereby your authority to use this equipment WARNING EMI United States FCC Information This equ...

Page 95: ...itled Digital Apparatus ICES 003 of the Department of Communications Cet appareil num rique respecte les limites de bruits radio lectriques applicables aux appareils num riques de Classe B prescrites...

Page 96: ...90...

Page 97: ...Section 5 Safety and Terms Conditions...

Page 98: ...92...

Page 99: ...ety and Notices 93 Section 5A Safety and Notices In This Section Important Notice Safety and Hazards This section outlines important liability and safety guidelines concerning your new Sprint Mobile B...

Page 100: ...used in a normal manner with a well constructed network they should not be used in situations where failure to transmit or receive data could result in damage of any kind to the user or any other par...

Page 101: ...with this equipment Do not operate the Sprint Mobile Broadband Card EV DO PC Card in any aircraft whether the aircraft is on the ground or in flight In aircraft the Sprint Mobile Broadband Card EV DO...

Page 102: ...96...

Page 103: ...5B Terms and Conditions 97 Section 5B Terms and Conditions In This Section Terms and Conditions of Services This section contains the terms and conditions of service for your new Sprint Mobile Broadba...

Page 104: ...de and you agree to accept any service or product we make available to you including your wireless services wireless devices etc collectively Services You accept this Agreement when you do any of the...

Page 105: ...and continue to receive Services We may charge a nonrefundable activation fee deposit prepayment or other fee to establish or maintain Services Term Commitments Unless we specifically tell you otherwi...

Page 106: ...xcept as otherwise provided in this Agreement IF YOU TERMINATE YOUR TERM SERVICE PLAN EARLY OR WE DO SO FOR GOOD CAUSE YOU WILL BE REQUIRED TO PAY THE APPLICABLE EARLY TERMINATION FEE ASSOCIATED WITH...

Page 107: ...arriers off network or roaming coverage All coverage maps are high level representations of outdoor coverage and there are gaps in coverage within areas shown as covered on the maps Coverage is not av...

Page 108: ...t pick up or if you get a busy signal For voice calls received by your device you are charged from the time shortly before the phone starts ringing until the call is terminated You are charged for an...

Page 109: ...by or remitted directly to federal state local or foreign governments including without limitation sales gross receipts Universal Service use and excise taxes If you claim any tax exemption you must p...

Page 110: ...arges invoiced must be raised within 60 days of the date of the invoice You accept all charges not disputed in this time period Disputes can only be made by calling or writing us as directed on your i...

Page 111: ...ilable for use with server devices or host computer applications other systems that drive continuous heavy traffic or data sessions or as substitutes for private lines or frame relay connections Unlim...

Page 112: ...ating suspected unlawful or fraudulent use Messaging You may incur charges in accessing sending or receiving messages on your device We may impose limits on the number of voicemail text email or other...

Page 113: ...g to provide Services including deficiencies or problems with your wireless device our network coverage or Services e g dropped blocked interrupted calls messages etc c traffic or other accidents or a...

Page 114: ...HAVE TERMINATED AND INCLUDING CLAIMS YOU MAY BRING AGAINST SPRINT S EMPLOYEES AGENTS AFFILIATES OR OTHER REPRESENTATIVES OR THAT SPRINT MAY BRING AGAINST YOU CLAIMS THE FEDERAL ARBITRATION ACT APPLIE...

Page 115: ...pportion these costs as appropriate The arbitrator s decision and award is final and binding and judgment on the award may be entered in any court with jurisdiction If any party files a judicial or ad...

Page 116: ...nforce that requirement If any part of this Agreement is held invalid or unenforceable the rest of this Agreement remains in full force and effect Section headings are for descriptive non interpretive...

Page 117: ...eUpdates 19 G GOButton 37 H HardwareSpecifications 84 I IndicatorArea 30 L Links 46 LockCode 56 M MechanicalSpecifications 82 MenuButton 30 MessageArea 30 MinimizeButton 33 Mode 52 N NDIS 51 NetworkAd...

Page 118: ...112 Index InstallingtheSoftware 16 SettingsMenu 47 Starting 29 Window 30 SystemRequirement 15 T TransmitterSpecifications 83 U Uninstalling ExistingDriver 65 UpdatingtheDriver 64 W Web Launching 76...

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