Novatel Merlin S720, User Manual, Page: 66 / 119

60 Section 2D: Troubleshooting Tips
Problem Causes and Suggestions
When properly installed, the Sprint Mobile Broadband Card is
a highly reliable product. Most problems are caused by one of
these issues:
䢇
The wrong driver has been installed.
䢇
System resources required by the card are being used by
other devices.
䢇
Network coverage is not available (either because you are
outside the Nationwide Sprint PCS Network or because of
an account or network problem).
This section describes how to diagnose and solve these and
other problems. If, after reading this section, you are unable
to resolve a problem, please visit
www.sprint.com or contact
Sprint Customer Service at 1-888-211-4PCS (4727).
Error: Searching for Sprint Mobile Broadband Card...
The Sprint PCS Connection Manager Software interface
displays this message: “Searching for Sprint Mobile
Broadband Card...”
Possible Causes Suggestions
a.
The card is not completely
inserted into the PC Card slot.
b.
The wrong driver is installed
for the card.
c.
There is a resource conflict.
a.
Eject and reinsert the card.
b. See “Reinstalling the Sprint
Mobile Broadband Card Driver”
on page 62.
c.
See “Resolving Resource
Conflicts” on page 67.